Shipment insurance is available on bookings made by phone with Customer Service. The charge for insurance is £12.00 for items worth up to £800 in value, or 1.5% of the total value if greater than £800.
DHL’s liability for direct loss or damage is limited to the lesser of the value of the goods or US$30/kg for shipments transported by air or US$11/kg for shipments transported by road, in accordance with its Terms and Conditions of Carriage.
If you think this liability cover is insufficient, insurance can be arranged for both documents and parcels. Some restrictions and limitations may apply, depending on the destination and contents of the parcel. To check whether your parcel is acceptable for insurance, please contact Customer Service on 0844 248 0828.
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