Services to Ukraine, Russia and Belarus are currently suspended

This website no longer works in Internet Explorer.

Please upgrade to Microsoft Edge or use a different browser e.g. Chrome, Firefox

Close this message



Got a question about a DHL account or payment options? Here are our FAQs to help you find the answer to your question. If you can’t find the answer you’re looking for, get in touch with our team for further assistance.

You don’t need an account to send a parcel with DHL Express. All of our services available on this site are intended for customers who don't have an account.


However, if you send international parcels on a regular basis, you may benefit from opening a DHL account.



Do you send international parcels on a regular basis? Opening a DHL account brings a host of benefits that will help grow your business internationally.


If you’re looking to open a DHL business account, please tell us a little more about your business by completing our International Shipping form. Once we’ve reviewed your information, a member of our team will be in touch to discuss your requirements.


If you’re happy to proceed following a call with our team, we’ll set you up with a DHL business account to help you with your international shipping.

If you don’t have a DHL account there are several options available to you:

DHL Service Points

Pay for your delivery in-store by cash, debit or credit card at DHL Service Points.



We accept all major debit and credit cards and PayPal when you book your parcel collection online via DHLitNow.


DHL by Phone

You can pay by debit or credit card when booking with us by phone.

When you book online with DHLitNow, you can pay with PayPal. You don't have to enter card numbers or financial information to make online payments. You can quickly and securely check out with just an email address and password.


If you don't already have a PayPal account, sign up for free now.

We use WorldPay for debit and credit card payments, a global leader in the provision of secure online payment processing.


Our checkout process also supports Visa Secure and Mastercard® SecureCode™. These services help make shopping online more secure by protecting against unauthorised use of your cards.


If you’d like to find out more about account and payment options for sending your parcel with DHL, get in touch with our team today.

In the unlikely event that you need to make a claim for a lost or damaged parcel, please refer to our Claims Guide.


This guide includes the time periods and methods in which claims must be submitted in order to be considered.

Still have a question?

Perhaps one of these will help

to top