DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 539 reviews
What a terrible firm
Charged me £200 to deliver two boxes. Collected on Friday. Turned up without paperwork when they collected, though they were supposed to have it, according to the person who eagerly ... Read more
Charged me £200 to deliver two boxes. Collected on Friday. Turned up without paperwork when they collected, though they were supposed to have it, according to the person who eagerly took my money. Said would be delivered (not that far in grand scheme, East Sussex, from Central London) by 5pm Monday. 10pm Monday... no parcel. They have had THREE full days. I have no clue where my £3k computer is but I do have a major project that needs delivering overnight that requires the PC; a film that needs rendering overnight. Hence I used DHL - a supposedly reliable and 'reassuringly expensive' firm. But nope. No communication from DHL. No text or call and certainly no accurate information. Though they claim to deliver until 10pm, all their customer service staff knock off at 8. For all the adverts and branding, the service is a shambles. The tracking app promises delivery, but the humans can't keep up with the promises. I am beyond irritated. Could have stuck it in an Uber for £70 LESS and had it delivered within 2.25hrs. DHL you are taking liberties. Joke firm. Never, ever, ever again, will you have my custom. I strongly recommend other people pass them over in favour of cheaper more reliable options.
What a terrible firm
16 March 2020
Fast delivery
I would like to thank you DHL for the quick delivery. Read more
I would like to thank you DHL for the quick delivery.
Patricia Guerra
09 March 2020
For £50 order form pakistan i had to pay £21 tax on top of the delivery costs .Very disappointed.
Sam
06 March 2020
My Knight in Shining Armour
What a great service, I received a call 20 minutes before arrival as a courtesy call. Upon arrival I was outside my front door in a panic due to a ... Read more
What a great service, I received a call 20 minutes before arrival as a courtesy call. Upon arrival I was outside my front door in a panic due to a seperate delivery company dropping off heavy goods and leaving them in the road for me to unrealsitcily pick up by myself as they refused to help bring it in my house. I was then rescued by the very kind Jason from DHL who not only delivered my goods (physically into my house). But also kindly helped finish the job I expected from the other delivery company. Jason reached my property in great time with regular updates amoungst going above and beyond with his impeccable customer service. I cannot thank him enough and thanks to Jason I will forever sing DHLs praises and reccomend them to my friends and family.
Abby Cardall
05 March 2020
HOW DO THEY DO IT ?!
Somehow these guys manage to get a parcel form Italy to my front door in the UK in under a day. And this is not a one off it's happened ... Read more
Somehow these guys manage to get a parcel form Italy to my front door in the UK in under a day. And this is not a one off it's happened several times now. They never fail to deliver and are always polite and courteous. I saw inside the DHL van and it was spotless and well organised unlike other companies I,ve had the misfortune of dealing with where everything is just thrown in the back like rubbish (it's not rubbish its people's belongings). I would highly recommend DHL as one of; if not the best courier company around. Thanks DHL (note to reader: just one thing though, try not to book through parcel 2go if you can avoid it as you then lose all conection to DHL and may well get an agency driver in a plain white van and DHL bib who doesn't have the same high standards). Book direct or use ipost for the real DHL experience.
Sean T
01 March 2020
turned up early
Text said delivery between 12-15 and 1-15 pm arrived home at 12-05 to find the driver had come early then had a text at 12-16 to say we were out!! Read more
Text said delivery between 12-15 and 1-15 pm arrived home at 12-05 to find the driver had come early then had a text at 12-16 to say we were out!!
julie tuck
28 February 2020
Mark was very very helpful nothing too much trouble, thank you.
Mr. RIccardo Pinchi
27 February 2020
Fantastic service from craig
Would like to say thank you to Craig (NT5B) for ensuring I received my parcel. Fantastic customer service Read more
Would like to say thank you to Craig (NT5B) for ensuring I received my parcel. Fantastic customer service
Christina
26 February 2020
Good time keeping, RUDE drivers
Recieved emails and texts to say my parcels would be arriving. Parcel came with in the allotted time frame which was great, unfortunately I was at work so my other ... Read more
Recieved emails and texts to say my parcels would be arriving. Parcel came with in the allotted time frame which was great, unfortunately I was at work so my other half had to sign for all of the above. Delivery driver was rude to her and clearly expected her and my 2 year old daughter to carry heavy gym equipment in my absence which he had blocked our hall way with. We have deliveries from different couriers all day everyday as she runs a business from home, never has she complained to ‘ME’ about the manor of any of the drivers until today. Thanks DHL!
Edward French
26 February 2020
I was very impressed by Jamel whose service was excellent and attentive on 20.02.2020.
I was very impressed by Jamel whose service was excellent and attentive on 20.02.2020. He is the Best!!! Read more
I was very impressed by Jamel whose service was excellent and attentive on 20.02.2020. He is the Best!!!
Lei Qin
24 February 2020
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