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DHL EXPRESS REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

If you need help tracking a parcel or have an enquiry that requires immediate assistance, please contact Customer Service.

Average rating 4.1 out of 5
Based on 705 reviews
brilliant bang on time and a lovely smile to go with it
Joyce Jones
27 April 2022
AMAZING SERVICE
DHL came to pick a returns order up which was supposed to be picked up by Hermes, anyway to cut a very long story short, Andy was amazing and very ... Read more
DHL came to pick a returns order up which was supposed to be picked up by Hermes, anyway to cut a very long story short, Andy was amazing and very helpful i cant praise him enough for the customer service he gave. Andy is a credit to your company. THANK YOU
Carole Butler
04 March 2022
My envelope was collected in the UK on a Thursday afternoon and arrived at its destination in South Africa on the Monday morning. Wow. That was excellent.
However, why are DHL Express using a contact telephone number charging prospective clients 7p a minute and one's provider charge on top of that. My 23 minute phone call arranging ... Read more
However, why are DHL Express using a contact telephone number charging prospective clients 7p a minute and one's provider charge on top of that. My 23 minute phone call arranging collection etc cost £47.42, plus the £74.38 postage fee, costing me £112.80. Other than that I could not fault my first time using DHL Express.
DAWN
30 November 2021
Excellent service from DHL East Midkands
On 10th November I needed to send a parcel. Due to the content I needed the special parcel labels, which I had left at home. Mohammed Khan and Jack Bassi ... Read more
On 10th November I needed to send a parcel. Due to the content I needed the special parcel labels, which I had left at home. Mohammed Khan and Jack Bassi were amazing, they waited late whilst my parents nipped to my house to get the label barcode numbers, found them on the system and printed them off so that the parcel could travel.on time. These two men provided an exemplary service, they were professional, kind and patient and went beyond the call of duty. Thank you again to them both. Please can you ensure that this feedback is passed onto their Manager and the two young men. I will definitely use DHL again. Kind Regards
Rachel Forster
24 November 2021
What a superb service: package in Brussels at 03.05 today and delivered to my door in Lincolnshire at 10.23 the same day. Incredible!
Frederick Roberts
23 November 2021
Drivers Don't follow instructions
Provided instructions to leave in a safe place which has an electronic lock and is covered by CCTV for which I also provided the code. Driver ignored the instructions and ... Read more
Provided instructions to leave in a safe place which has an electronic lock and is covered by CCTV for which I also provided the code. Driver ignored the instructions and left with a neighbor. By the time I got home from work, had gone to work for nightshift. I have now got to wait a few days until the weekend when we are both off work to get my package. This type of service will prevent me from using this company in the future.
Gavin
27 October 2021
Super!
Aurel Zaharia
23 October 2021
Excellent service
Expected two parcels one for Dundee another for Hebden Bridge. Both delivered on time. The Hebden Bridge I had made mistake with postcode but driver sorted it out after a ... Read more
Expected two parcels one for Dundee another for Hebden Bridge. Both delivered on time. The Hebden Bridge I had made mistake with postcode but driver sorted it out after a quick phone call to double check. Great service, and the driver is a real star, thank you.
Mary Rodgers
12 October 2021
Ingenuity
Your driver Dale, who I know just to say hello to went out of his way to get an important covid test for me to my daughter as I was ... Read more
Your driver Dale, who I know just to say hello to went out of his way to get an important covid test for me to my daughter as I was out of the country. Top marks Dale, give him a rise.
Melvyn Forshaw
29 September 2021
The delivery guy called Pepe was EXCELLENT !
Pepe was fantastic, he is always so helpful , freindly and professional. I can't rate him highly enough. He's an absolute gem and a credit to DHL ! Read more
Pepe was fantastic, he is always so helpful , freindly and professional. I can't rate him highly enough. He's an absolute gem and a credit to DHL !
Lucie Florentin
13 August 2021
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.