DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 677 reviews
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Martin hope
04 May 2021
Excellent Service
My parcel was delivered today by a young man who extremely polite and pleasant. When he asked us where we wanted the box left we told him to leave it ... Read more
My parcel was delivered today by a young man who extremely polite and pleasant. When he asked us where we wanted the box left we told him to leave it on the step and we'd take it around the back later as it was garden furniture. He immediately offerd to take it and put it by our back gate for us. When he was done he wished us a good day which was nice. One of the most pleasant and courteous delivery guys we've had. Unfortunately didn't get his name but he's a credit to your company.
Catherine Lloyd
04 May 2021
Helpful
I couldn't use the service as I'm a one-off client, however, the man who answered the phone was very helpful and provided the telephone number of a courier service that ... Read more
I couldn't use the service as I'm a one-off client, however, the man who answered the phone was very helpful and provided the telephone number of a courier service that could.
Karen
27 April 2021
Excellent Service from Nick who delivers to our laboratory in the Southampton Science Park every day
I met Nick when he started delivering routine deliveries to our laboratories at 1 Venture Road, Southampton. I explained that the boxes frequently contained Covid samples that needed to be ... Read more
I met Nick when he started delivering routine deliveries to our laboratories at 1 Venture Road, Southampton. I explained that the boxes frequently contained Covid samples that needed to be tested and that time was of the essence. Nick explained that he would try and get our delivery to us as early as possible each day and that he would only be delayed if he had a lot of deliveries that needed to be delivered by 12 noon on that day. Nick is frequently early and we are very grateful for his efforts.
FORENSIC GENOMICS INNOVATION HUB
22 April 2021
Cheerful and on time deliveries
I have had many parcels delivered by the same delivery man over the last year, many of them quite heavy. He always arrives within the given time and is very ... Read more
I have had many parcels delivered by the same delivery man over the last year, many of them quite heavy. He always arrives within the given time and is very helpful, putting them just inside the conservatory door while I stand back. I would like to thank him for his cheerful service to my PE6 address
Lisa Mills
19 April 2021
Your Courier was great, helped my recipient aquire the delivery safely and securely, a real pro..If I was a Boss I'd want him on my team.
First time I've personally sent a package via DPD or any Courier for that matter having received hundreds of packages from online Sellers it seemed a litle daunting at first ... Read more
First time I've personally sent a package via DPD or any Courier for that matter having received hundreds of packages from online Sellers it seemed a litle daunting at first to be on the other end. I have encountered many Couriers through work receiving packages and the guy's are really helpful and this was a similar occasion. 100%
Mike
30 March 2021
A delivery company that actually CARES.
DHL made an error in delivering. That happens with courier services and I understand it isn't always easy. The lady (Grace) I spoke to on the 'phone made very effort ... Read more
DHL made an error in delivering. That happens with courier services and I understand it isn't always easy. The lady (Grace) I spoke to on the 'phone made very effort possible to fix the problem and was professional, persoanble and polite all the way through. the driver found me the next day to appologise and the make sure he knew where to find me for the next time. The dedication to getting things right shines through. Excellent company attitude and outstanding people. In summary - so much better than most delivery services. DHL are showing how it should be done.
David Reed
26 March 2021
Excellent service
Brilliant service by friendly driver. Missed my delivery due to personal emergency and driver called back later same day to drop off 2 parcels. Read more
Brilliant service by friendly driver. Missed my delivery due to personal emergency and driver called back later same day to drop off 2 parcels.
Maureen Spence
25 March 2021
Lovely delivery driver
Had a package delivered for my partner today. The delivery driver is lovely. My work has been closed for a year nearly now due to lockdown, but he was the ... Read more
Had a package delivered for my partner today. The delivery driver is lovely. My work has been closed for a year nearly now due to lockdown, but he was the driver who always dropped off our stock when we were open. Was always lovely and polite. We missed the package yesterday so redelieverd today. Just want to say thank you to the driver and I hope from my reference number you will be able to see who he was and he can see this message and that he is appreciated. Especially in such a stressful time. Thanks so much!
S. Dagg
25 March 2021
Above and beyond ..........
Felt compelled to write this review about Christine, our DHL driver, who went above and beyond the call of duty whilst delivering my parcel on Tuesday. The bulky package was ... Read more
Felt compelled to write this review about Christine, our DHL driver, who went above and beyond the call of duty whilst delivering my parcel on Tuesday. The bulky package was for an elderly friend of mine who lives on a third floor in a residential home. Christine went out of her way to deliver it, single handedly, directly to the front door. I can’t praise her enough for what she did. She is a credit to your company.
Francis Gould
25 March 2021
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We will be happy to answer any questions or concerns you may have. Please call us on:

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