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DHL EXPRESS REVIEWS

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 740 reviews
Amazing reliable service! Highly recommend
Dear customer service - I want to express my utmost appreciation for Joseph, my DHL driver. He consistently goes above and beyond, and is always helpful and accommodating special requests. ... Read more
Dear customer service - I want to express my utmost appreciation for Joseph, my DHL driver. He consistently goes above and beyond, and is always helpful and accommodating special requests. Joseph's professionalism and friendliness make our delivery experience outstanding. Thank you, Joseph, for your dedication
Julia Whyte
25 June 2024
Great delivery from Heathrow to Drayton, well packed and on time!!Thank You very Much!
Thank yu very much for your enabling me to send an item that I inadvertently carried in my hand luggage whilst returning to Australia. Thanks also for your very efficient ... Read more
Thank yu very much for your enabling me to send an item that I inadvertently carried in my hand luggage whilst returning to Australia. Thanks also for your very efficient packaging and delivery, I am very impressed with your professional service and personal attendance, :-)) Cheers Marcus
MARCUS JOHN FITZGERALD
16 June 2024
Michael( Mike) Forster is a STAR employee!
This is a testimony about the quality of staff ( DHL employs) that speaks volumes! On 10 June 2024 in Lake District,Cockermouth, around noon, we were totally lost in the ... Read more
This is a testimony about the quality of staff ( DHL employs) that speaks volumes! On 10 June 2024 in Lake District,Cockermouth, around noon, we were totally lost in the hills , with no signal , internet , having driven in circles for quite a while. With pride we would like to Highlight DHL staff Michael ( Mike) Forster ( vehicle X9 RKY) who told us to wait a bit, as he responsibly delivered his parcels in nearby houses ; drove back to us and personally led us out of the hills to open grounds. We applaud DHL for such staff and we salute Mike Forster for all his time, effort and care for my husband and I. God bless You Mr. Mike Forster and your family too!! (P.s. DHL please could I get a reply that Mike Forster has received this compliment? Otherwise, there's no way I would know of the outcome nor will we get to see Mike again. Thank you very much!)
S.Yeo
12 June 2024
Constantly Raising the Bar
James, is one of the best couriers that I have every had the chance to encounter. His friendly demeanor and amazing customer centricity, make a usual transaction exchange, into a ... Read more
James, is one of the best couriers that I have every had the chance to encounter. His friendly demeanor and amazing customer centricity, make a usual transaction exchange, into a positive and fun experience. James, keep up the great work and look forward to seeing on your next delivery!
Aaron McLaughlin
03 June 2024
Jeff Cook provided great advice and exceptional service to my husband and I in assisting us to send a box of contents back to Australia after 8 weeks of travel.
I would recommend the services of DHL Express to my family and friends. Jeff Cook of DHL Express provided outstanding service to two travel weary Australians. Read more
I would recommend the services of DHL Express to my family and friends. Jeff Cook of DHL Express provided outstanding service to two travel weary Australians.
Alita Egan
30 May 2024
Spot on !
Our delivery driver is spot on ! Always polite and always smiling. He is one of the professional drivers as i like to call it. I worked for couple courier ... Read more
Our delivery driver is spot on ! Always polite and always smiling. He is one of the professional drivers as i like to call it. I worked for couple courier companies myself and i just wanted to praise the driver who you have with you and the manager keeping him going. Trust me i know how hard the job is. Thank you ALL for your hard work. Thank you Kristina and Dalius
Kristina
08 May 2024
DHL PHIL IS A GREAT GUY ALWAYS HELPFULL ,
PHIL IS ALWAYS SUPPORTIVE IN COLLECTING PARCELS FROM MY WORKS EVEN IF TWICE IN ONE DAY AT DIFERENT TIMES..NOTHINGS EVER A PROBLEM, ALL THE DHL TEAM AT THE EASTLEIGH BRANCH ... Read more
PHIL IS ALWAYS SUPPORTIVE IN COLLECTING PARCELS FROM MY WORKS EVEN IF TWICE IN ONE DAY AT DIFERENT TIMES..NOTHINGS EVER A PROBLEM, ALL THE DHL TEAM AT THE EASTLEIGH BRANCH ARE VERY HELPFULL. THANK YOU ALL ITS APPRECIATED. ADAM
ADAM GOODFELLOW
03 May 2024
Great Service With A Smile 😃
This is the 3rd time I have used DHL to send a package overseas. As my mobility is not great it beats traipsing to the post office; not having to ... Read more
This is the 3rd time I have used DHL to send a package overseas. As my mobility is not great it beats traipsing to the post office; not having to do any serious wrapping up of items. the different sizes of boxes adequate for ones needs and the costs- cannot complain. Counter service is courteous, polite, friendly and helpful and today the person who collected the items to be dispatched was able to take mine as he waited for the couple of minutes it took the counter staff to finish processing my package. So my Sister will have a surprise by Wednesday/Thursday this week. What a Service! Will definitely continue to use DHL to send my packages universally and I will also recommend this service to others. 😊
Del
29 April 2024
THE DELIVERY BEAST
Dhl have been giving us an excellent service till date. The regular courier driver Joseph have been an exceptionally amazing guy in Wembley. If we miss a delivery he always ... Read more
Dhl have been giving us an excellent service till date. The regular courier driver Joseph have been an exceptionally amazing guy in Wembley. If we miss a delivery he always makes sure he gives another attempt in the evening or later on the same day. He always goes out the way to help the customers. Great service from DHL. 100% reliable
Aqvisha Deudita Camelo
15 April 2024
Outstanding Service
I would like to say a big Thank you to all the advisor that help me make my grandads 100th birthday come true, he will be so happy with his ... Read more
I would like to say a big Thank you to all the advisor that help me make my grandads 100th birthday come true, he will be so happy with his gift on Sunday, you have been a big part in putting a smile on his face and i want to say Thank you from my family to you all. keep up the great work and you all deserve a big well done from your managers or the heads above.
Carla
05 April 2024
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.