DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 573 reviews
Brilliant efficient service in such difficult times.
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections ... Read more
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections and deliveries went according to plan. Our granddaughters have received their presents ready for the big day. So pleased.
Christine Copson
24 December 2020
Unreliable + not transparent service
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited ... Read more
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited by the door for the collection to arrive, but they never came. I didn't even get a text or follow-up email saying they'd be late or weren't planning on coming. It's one thing to just be unreliable, but in 2020, I think it's quite unacceptable to not be able to give timely updates on whether you are actually able to provide your service (and thus wasting my day where I had to stay at home to wait).
A. Chen
23 December 2020
My parcel arrived Lagos Nigeria on the 21/12/30 and up till now, DHL has not rectified the duty with Nigeria custom
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the ... Read more
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the customer service and nothing is coming up positive and I have tried to reach the DHL department that deals with custom and duty and they are cutting off my calls, I am frustrated because this a gift that's meant for 25/12/20, if it's not delivered tomorrow, the purpose of sending it by DHL is defeated.
Uwaka
23 December 2020
Ring the bell!
Twice in 2 days delivery attempted. Home all day both days. Only got it on day 2 as I saw the driver out of the window. RING THE DOORBELL! Usually ... Read more
Twice in 2 days delivery attempted. Home all day both days. Only got it on day 2 as I saw the driver out of the window. RING THE DOORBELL! Usually works well.
Joanne Day
23 December 2020
Brilliant, 24 hour delivery to London 3 days before Christmas.
I asked my son which was the best parcel service, he said DHL are always the most professional delivering to us. So, used them for the first time just after ... Read more
I asked my son which was the best parcel service, he said DHL are always the most professional delivering to us. So, used them for the first time just after Tier 4 announced. Very easy to organise with good instructions on the website. Pick up and delivery on time, with immediate text notifications and tracking. They delivered a parcel from Reading to London 3 days before Christmas, in less than 24 hours. A parcel with a little bit of Christmas for family who can't be with us. Thank you for working so hard. I will be using DHL for all my parcels now.
Lucy
22 December 2020
Wow...you did it ..
After total disappointment with welsh lockdown I sent 2 christmas parcels...one to Edinburgh, one to surrey. Both collected lunchtime Monday...both arrived within 45 mins of each other Tuesday morning. Fantastic ... Read more
After total disappointment with welsh lockdown I sent 2 christmas parcels...one to Edinburgh, one to surrey. Both collected lunchtime Monday...both arrived within 45 mins of each other Tuesday morning. Fantastic job. Means my grandchildren will get their stockings filled by Santa. I could weep with gratitude. Thank you.
Gaynor
22 December 2020
Poor .
Poor service . Planned my day around expected delivery then the item arrived 2 hours earlier than advertised. Royal Mail so much better Read more
Poor service . Planned my day around expected delivery then the item arrived 2 hours earlier than advertised. Royal Mail so much better
Norm
22 December 2020
Can you please advise why you do not offer Cuba amongst your destination countries?
Brian Stevens
21 December 2020
Doorstep
It would be a great idea to ring the bell! I wear a hearing aid and don't hear knocking. Good job I checked to see if he'd been. Otherwise NO ... Read more
It would be a great idea to ring the bell! I wear a hearing aid and don't hear knocking. Good job I checked to see if he'd been. Otherwise NO DELIVERY as it would have been stolen just sitting on the step.👹
Archie Lovatt
17 November 2020
Delighted (and shocked)
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call ... Read more
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call centre answered the phone promptly, the depot called me to confirm details and update on progress. They took initiative in getting authorisation from the seller for a re-direct and everything was resolved in 24 hours.
Tessa Birch
02 September 2020
LEAVE A REVIEW
We’d love to hear what you have to say. Your email address will not be published.
* Indicates required fields

Select stars to rate

Get a quote using DHLitNow
GET A QUOTE
You can drop your parcel off at your nearest DHL Service Point, book a collection online or over the phone.
 
 
 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.