DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.3 out of 5
Based on 289 reviews
Great delivery guy and service!
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a ... Read more
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a great value to the company. He is always smiling and happy. Also very friendly and asking if he can help and wishing me a good day. He looks like he is genuine. Usually I do not notice delivery people, as they do not look like they are enjoying it. But my compliments to this guy, he made my day again! Keep up the good work.
Allison
14 August 2018
Hopeless.. had a 'While you were out' note through the door but had stayed in expecting this delivery. Didn't even ring the doorbell!!!
Nothing else to add Read more
Nothing else to add
Paul Osborne
13 August 2018
Avoid using this company
Delivered to neighbour, no card through door. Driver ignored sign on front door asking to use side door. Only got delivery confirmation after contacting DHL customer services. Outside box was ... Read more
Delivered to neighbour, no card through door. Driver ignored sign on front door asking to use side door. Only got delivery confirmation after contacting DHL customer services. Outside box was damaged and open, goods inside were disassembled although undamaged. Guess driver was in a hurry and did'nt want me to check items, so he never knocked on the door. Apparently this happens regularly........ avoid using this company.
Tony Milano
10 August 2018
not happy
very inflexible, contacted for earlier delivery and refuse, despite stating morning delivery (delivery driver James), needed the package for a holiday, very disappointed. Read more
very inflexible, contacted for earlier delivery and refuse, despite stating morning delivery (delivery driver James), needed the package for a holiday, very disappointed.
Anonymous
10 August 2018
Very Disappointed
My experience with DHL has been awful. Day 1: Despite staying in all day to receive the package it was not delivered and supposedly dropped off with a neighbour. No ... Read more
My experience with DHL has been awful. Day 1: Despite staying in all day to receive the package it was not delivered and supposedly dropped off with a neighbour. No confirmation card through the door and at an address that isn't recognisable Day 2: Called to re-arrange pick-up and asked for them to call me before delivery. No call - I had arranged for my actual neighbours to be about to collect for me. Delivered to an address which is a significant distance from my property (why would you not try to deliver to my actual neighbour god only knows). Now I'm chasing around to try and get hold of the package. Can't fault the customer service on the phone but the actual courier service leaves a lot to be desired. Would avoid again at all costs!
Chris Thorpe
09 August 2018
Absolutely amazing
This is a brilliant company had a parcel to go to Romania phoned them up everyone I spoke to were friendly and helpful paid over the phone they picked parcel ... Read more
This is a brilliant company had a parcel to go to Romania phoned them up everyone I spoke to were friendly and helpful paid over the phone they picked parcel up and it was delivered to Romania the next day. I would recommend this company to anyone well done DHL
Margaret miles
09 August 2018
Delivery driver exeptional... DHL telephone customer service let down
Delivery turned up within the specified time with great thanks to the delivery driver who had to park an age away from my house as the address which may I ... Read more
Delivery turned up within the specified time with great thanks to the delivery driver who had to park an age away from my house as the address which may I add I called the customer service department the day before to alter as the address was incorrect even though she assured me it had been changed and I checked on web and it had...it was not on the delivery guys sheet and the telephone number was incorrect...that he said he'd called but it was invalid. The driver I hope gets praise from DHL as he said he nearly gave up but didn't. I am very grateful to him. The lady on the phone was lovely but DHL you need to sort out your communication verbally and written down
Cheryl
08 August 2018
Absolute load of rubbish, have waited in 2 days for collection made 5 phone calls and still waiting for my parcel to be collected.
I was called on the day after placing my order to say that I had exceeded the cut of time for collection and therefore my Parcel would be collected before ... Read more
I was called on the day after placing my order to say that I had exceeded the cut of time for collection and therefore my Parcel would be collected before 12.00 the following day. My Dog needed to see a vet so I booked the appointment for 2.40. At 1.00 rang DHL who said my parcel would be collected by 2.30 and that they had rang the driver to say I would be out from 2.30 - 3.00. The driver turned up at 2.45. I then had to ring DHL again to arrange a collection and was told 10 - 12 the next working day. When there was no collection at 1.00, I rang back and they said it was between 10 - 2.00. With no collection at 3.30 rang DHL back who rang the courier and then after waiting the phone got cut off. I can not be bothered to speak to them any more. Absolute worst logistics ever, seriously if we all did our jobs in this manner then there would be serious problems... Go DHL you are a waste of space would never use you agin or recommend you to anyone. And you have to rate them before submitting review... Brilliant.
Belinda
06 August 2018
well done Bob
Your delivery man (Bob) on 4/8/18 had the wit to put our parcel into the porch through the cat flap. Well done. Read more
Your delivery man (Bob) on 4/8/18 had the wit to put our parcel into the porch through the cat flap. Well done.
Paul Bailey
05 August 2018
Above and beyond delivery service
Had a delivery due on the 2nd August . I was at work and was unable to take delivery of the goods and they had to be signed for by ... Read more
Had a delivery due on the 2nd August . I was at work and was unable to take delivery of the goods and they had to be signed for by a member of the household which it was addressed to, it couldn’t be left with a neighbour either as of the nature of the goods . The delivery chap called Gavin from the Hoyland depot phoned me and said he would carry on with his deliveries else where and come back and delivery to me later even though this meant going out of his way . I can honestly say I have never come across a delivery person that has done this and I am very grateful and happy that there are still nice people out there that go above and beyond. Thank you very much Gavin (Hoyland depot ) a very nice chap indeed . DHL are lucky to have you 👍👍👍.
Lisa bywater
02 August 2018
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