DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.6 out of 5
Based on 245 reviews
fail to deliver
do not use for expensive items as they fail to deliver Read more
do not use for expensive items as they fail to deliver
U Shaw
16 January 2018
Reply from DHL

Dear Customer

Thank you for taking the time to give us your feedback.
 
We are really sorry to hear that you have experienced a problem with the service you have received from DHL. We have directed your issue to our Customer Service team.

Best regards
DHL Express UK
DHL can never give good surprises to our loved ones
Gini George
13 January 2018
Reply from DHL

Dear Gini

Thank you for reviewing your recent experience with DHL.

We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.

Best regards
DHL Express UK
Very bad delivery service
I am not happy about this service they said the driver had been to my property but there was no one there i have been in all day and i ... Read more
I am not happy about this service they said the driver had been to my property but there was no one there i have been in all day and i wil never use this delivery service again
Leigh Hopkins
11 January 2018
Worst customer service
Worst experiance they still owned some money.. Read more
Worst experiance they still owned some money..
Sakeria
11 January 2018
Poor
Dilip Zala
02 December 2017
It’s very nice service and I felt good for the service thanks to DHL and customer support team as well
Very service Read more
Very service
karthikkumar nallam
12 October 2017
Amazing customer servive
I booked two collected with Clare, and she was the nicest lady I have even spoken to, amazing customer service, lovely lady! Read more
I booked two collected with Clare, and she was the nicest lady I have even spoken to, amazing customer service, lovely lady!
Ellie Lockwood
06 October 2017
nice driver
I lost my parcle becausr my own falt,but the driver is so nice,he found my parcle and return it to me. Read more
I lost my parcle becausr my own falt,but the driver is so nice,he found my parcle and return it to me.
Yitong Gu
15 September 2017
Simple the best
Gavain has delivered many parcels to our houseand collect some . always a smile and nothing is to much trouble l wish all couriers had the same attitude Read more
Gavain has delivered many parcels to our houseand collect some . always a smile and nothing is to much trouble l wish all couriers had the same attitude
Yolanda cubitt
09 July 2017
A Safe and Wonderful Return
I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to ... Read more
I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to send luxury items or electronics overseas) therefore it had to be returned. To cut the dullness out of the story, I had to leave the UK in one week and was lucky enough to speak with David (66983) - who handled the return of my package on the UK side. David went above and beyond to ensure that I was reassured - even following my request to reply to my e-mails, which (I was told) extends beyond the usual DHL customer services. Within the end of the week I had gotten my package back. A well as his professionalism, David was very bright and cheerful which helped dispel the niggling thought of "Oh no, my package is doomed to be lost in the deep, dark depths of a foreign warehouse." - a true sender's nightmare. In the end, everything turned out fine and I am very impressed with DHL's team of knowledgeable and helpful professionals at the contact center. I would also like to thank James and Sophie from the DHL UK Contact Center, DHL China and the team of couriers who have all worked together to ensure the safe and speedy return of my package! Thanks DHL for the truly 5 star professional courier service!
Moses
30 June 2017
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