DHL REVIEWS

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 525 reviews
Excellent service from the driver
Was due a amazon parcel which was to be delivered by DHL, popped out to the shops quickly in the morning and just missed the delivery as I was on ... Read more
Was due a amazon parcel which was to be delivered by DHL, popped out to the shops quickly in the morning and just missed the delivery as I was on my way back. got the note to say they would try again tomorrow. My driver was Harry who I missed which was my fault but he went above and beyond and came back a few hours later to re-attempt to deliver to me again (this time I was home), amazing service, I was not expecting this, great guy. hope this review gets to him as he is amazing! DHL is lucky to have him.
Andrew
17 February 2020
So polite!
I just wanted to comment on the delivery driver of my parcel. He was the most polite gentleman I've ever had deliver a parcel, probably one of the most polite ... Read more
I just wanted to comment on the delivery driver of my parcel. He was the most polite gentleman I've ever had deliver a parcel, probably one of the most polite gentleman I've ever had the pleasure of meeting. Genuinely sounded both apologetic for disturbing me and when he told me to have a good day. He needs a raise because customer service like that just doesn't happen anymore! I wish I caught his name, please forward this on and let him know his grace didn't go unnoticed and to keep it up even on the worst days.
Penny Barrett
15 February 2020
Failed promises
You offered to text me when the van was one drop away. I could easily have met the driver but I didn't get a text. This is very annoying and ... Read more
You offered to text me when the van was one drop away. I could easily have met the driver but I didn't get a text. This is very annoying and I'm very annoyed.
jerome clough
14 February 2020
Best delivery guy
I get deliveries pretty much every day from various couriers and your delivery guy is the best by far. Always happy and always on time. 10 out of 10. Thanks ... Read more
I get deliveries pretty much every day from various couriers and your delivery guy is the best by far. Always happy and always on time. 10 out of 10. Thanks for a great service.
Chris Hall
13 February 2020
No DHL service at W H Smith in Winton, Bournemouth
I don't know whether this is DHL's or W H Smith's fault. I went there to return a parcel and they said their DHL system was down. I asked when ... Read more
I don't know whether this is DHL's or W H Smith's fault. I went there to return a parcel and they said their DHL system was down. I asked when they thought it would be working again and they said they had no idea - it hadn't been working for months! I think DHL/Smith's should either get the system working again pronto or remove them from the DHL website. I was not a happy bunny!
Susan Taylor
07 February 2020
Excellent service 3 days from USA to uk.
Although I received an excellent service from dhl, I was very shocked that after being charged £70 delivery charge, I was then being asked for over £58 customs charges that ... Read more
Although I received an excellent service from dhl, I was very shocked that after being charged £70 delivery charge, I was then being asked for over £58 customs charges that I was not aware of before purchasing from usa. I have to put this down to a very expensive mistake. I will never buy from overseas again.
Joan Tebbenham
05 February 2020
Never came waited in and no delivery and time was given
Think you need to deliver when u say Read more
Think you need to deliver when u say
Clare Daly
03 February 2020
Brilliant service
Brilliant service package came on time and in excellent condition would reccomend Read more
Brilliant service package came on time and in excellent condition would reccomend
Petet hewitt
31 January 2020
Not just delivery by numbers
I wasn't at home when delivery was attempted but as I arrived home later, the driver was returning along the main road where I live, an pulled in to deliver ... Read more
I wasn't at home when delivery was attempted but as I arrived home later, the driver was returning along the main road where I live, an pulled in to deliver my parcel. He needn't have but I really appreciate that he took the time to do so
Suzanne Gorman
30 January 2020
Superb, efficient staff and service, saved the day, thanks you.
Was desperate to get a passport down to Monaco, guaranteed next day before 12pm and I’m delighted that you did it. The staff and service I received from the team ... Read more
Was desperate to get a passport down to Monaco, guaranteed next day before 12pm and I’m delighted that you did it. The staff and service I received from the team at East Midlands Airport was exceptional, thank you for a brilliant service, you really saved the day.
Dominic Hutchinson
30 January 2020
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