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Let's connect you to the right team!

Whether you're a customer of DHL Express or DHL eCommerce UK (formerly DHL Parcel UK), our goal is to assist with your enquiries as quickly as possible. Please ensure you contact the correct team using the information below as a guide.



Track a parcel

All DHL Express shipments have a 10 digit tracking number e.g. 1234567890. 

Track your parcel online

Need assistance? Log a tracking enquiry

Rearrange a delivery

If you are expecting a parcel from DHL Express or we have attempted delivery already, you can rearrange your delivery online using DHL On Demand Delivery. Have your 10 digit tracking (waybill) number to hand.

Customer Service

 Chat with us

 Email us

 Business customers 0844 248 0844* 

 Private individuals 0344 248 0012** 

 Frequently asked questions 

*Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.
**Local call rates apply.

DHL eCommerce UK

Track a parcel

DHL eCommerce UK tracking numbers have various formats:

  • UK shipment - 14 digits e.g. 41505910017980
  • Driver calling card - 7 digits e.g. 3710615
  • UK return shipment - 24 digits, always starts with ‘JJD’

Track your parcel online

Rearrange a redelivery

If you’ve received a notification from DHL eCommerce UK or have been left a driver's calling card, you can rearrange a delivery online. Simply track your parcel to see the available redelivery options. 

Customer Service

 Help Centre

 Email us

 Call us on +44 (0) 247 693 7770 

 Frequently asked questions