Let's connect you to the right team!
Whether you're a customer of DHL Express or DHL eCommerce UK (formerly DHL Parcel UK), our goal is to assist with your enquiries as quickly as possible. Please ensure you contact the correct team using the information below as a guide.
DHL EXPRESS
Track a parcel
All DHL Express shipments have a 10 digit tracking number e.g. 1234567890.
Need assistance? Log a tracking enquiry
Tracking number not 10 digits? Please see the contact options for DHL eCommerce UK.
Rearrange a delivery
If you are expecting a parcel from DHL Express or we have attempted delivery already, you can rearrange your delivery online using DHL On Demand Delivery. Have your 10 digit tracking (waybill) number to hand.
Customer Service
When contacting DHL Express Customer Service, please note that our team cannot assist with enquiries for DHL eCommerce UK.
To contact DHL Express Customer Service, please visit dhl.co.uk/contact via your desktop or tablet. Please note that our team cannot assist with enquiries for DHL Parcel UK.
DHL eCommerce UK
Track a parcel
DHL eCommerce UK tracking numbers have various formats:
- UK shipment - 14 digits e.g. 41505910017980
- Driver calling card - 7 digits e.g. 3710615
- UK return shipment - 9 digits, always start with ‘9’ e.g. 928341972
Rearrange a redelivery
If you’ve received a notification from DHL eCommerce UK or have been left a driver's calling card, you can rearrange a delivery online. Simply track your parcel to see the available redelivery options.
Customer Service
When contacting DHL eCommerce UK Customer Service, please note that the team cannot assist with DHL Express enquiries.