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Track Your DHL Express Parcel

There are several ways to track your parcel with DHL Express, but if you have trouble tracking your parcel or need advice on status, please contact Customer Service.

Important: The contact options available here are for DHL Express enquiries only. If you are a customer of DHL eCommerce UK (formerly DHL Parcel UK), please contact them directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

Contact DHL eCommerce UK


DHL Express online tracking is the fastest way to find out where your parcel is. There's no need to call Customer Service when we can offer you real-time details of your parcel's progress as it speeds through the DHL Network on the way to its destination.

Tracking number not 10 digits? Track your parcel on the DHL eCommerce UK website! 


DHL WhatsApp tracking

Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries. 

To track a parcel, start your message with 'Track' and then enter your 10 digit tracking number. 

* Please note that WhatsApp calling is not supported


Call 0844 248 0844* and say "track a parcel" using our speech recognition telephone system. This service is available 24 hours a day, 7 days a week.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.

Get a quote using DHLitNow
You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.
Find your nearest Service Point

With over 1,200 DHL Service Points located in high streets and retail outlets across the UK,
there is bound to be a DHL Service Point near you.