Track Your DHL Express Parcel
There are several ways to track your parcel with DHL Express, but if you have trouble tracking your parcel or need advice on status, please contact Customer Service.
Important: The contact options available here are for DHL Express enquiries only. If you are a customer of DHL eCommerce UK (formerly DHL Parcel UK), please contact them directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
Online
DHL Express online tracking is the fastest way to find out where your parcel is. There's no need to call Customer Service when we can offer you real-time details of your parcel's progress as it speeds through the DHL Network on the way to its destination.
Tracking number not 10 digits? Track your shipment on the DHL eCommerce UK (formerly DHL Parcel UK) website!
Track UK shipment (14 digits e.g. 41505910017980)
Track driver calling card (7 digits e.g. 3710615)
Track UK return shipment (24 digits, always starts with 'JJD')
Our WhatsApp digital assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer general customer service enquiries.
Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
Simply open WhatsApp to get started or add the DHL Express WhatsApp number +44 1163 265750 to your contacts and start a WhatsApp chat*.
To track a parcel, start your message with 'Track' and then enter your 10 digit tracking number.
* Please note that WhatsApp calling is not supported
Customer service
Call 0844 248 0844* and say "track a parcel" using our speech recognition telephone system. This service is available 24 hours a day, 7 days a week.
* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.
Get a quote
You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.
Find your nearest DHL Service Point
With over 1,200 DHL Service Points located in high streets and retail outlets across the UK, there is bound to be a DHL Service Point near you.
