WHAT YOU CAN & CAN’T SEND WITH DHL

What are prohibited items?

These are items that cannot be sent on the DHL network. Please check our list of prohibited items to ensure that your parcel can be delivered without any delays.

There are some obvious things that you cannot send with DHL (such as animals, illegal substances, guns and explosives for instance). But there are also less obvious items that DHL can’t transport, including aerosols, perfumes, aftershaves, eau de toilettes and cash.

Please note that the prohibited items listed below apply to parcels being sent from and within the United Kingdom. For international carriage there may be additional prohibited items specified by the country of destination.

Cash cannot be sent icon Jewelry cannot be sent icon Hazardous goods cannot be sent icon
WHAT YOU CAN'T SEND

The following items are NOT acceptable for carriage by DHL. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. The list is not exhaustive and DHL may update this list from time to time and/or refuse to carry other items not listed below. 

Shipment of any prohibited item(s) shall be considered a material breach of our Terms and Conditions of Carriage and DHL shall hold no liability for any prohibited item(s), which are subsequently damaged or lost whilst in our control. You shall remain fully liable to DHL for any losses caused to DHL as a consequence of your shipping of a Prohibited Item in accordance with our Terms and Conditions of Carriage.

If your parcel contains a prohibited item, it may be delayed or stopped and you will be contacted by DHL.


Most common items

  • Aerosols, perfumes and aftershaves 
    including eau de parfum and eau de toilette

  • Batteries - damaged or defective

  • Batteries - loose of any type
    including but not limited to power banks, USB chargers and common household batteries 

  • Cash

  • Cosmetics (EU only)
    including but not limited to makeup, hair dye and face creams
     
  • Credit / debit cards - activated and unactivated

  • Foodstuffs (EU only)

  • Medications (EU only)
    prescription and non-prescription, including supplements

  • Nail polish

  • Power banks

  • Rechargeable wireless earbuds
    including but not limited to Apple AirPods and Samsung Galaxy Buds



Alcohol, cigarettes and narcotics

  • Alcohol
    Sending alcohol within the UK is permitted, but shipments containing alcohol to destinations outside the UK may be subject to local restrictions

  • Cigarettes, cigars and tobacco products

  • Electronic cigarettes and pipes, e-hookahs, e-cigars and vape pens
    including any device that, through an aerosolised solution, delivers nicotine, flavour, or any other inhalable substance

  • Medicinal cannabis & illegal narcotics



Electronic devices

  • More than 2 mobile phones, laptops and other small electronic items
    You can send a maximum of 2 devices per box. The batteries must be contained within the devices. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Your total shipment value can be up to £5,000

  • Samsung Galaxy Note7 and Samsung Note7 devices



Hazardous and dangerous items

  • Dangerous / hazardous goods
    including but not limited to flammable and corrosive substances, dry ice and biological substances

  • Firearms, ammunition and explosives
    including explosive devices, inert explosives and test pieces, air guns, toy guns, tasers, replica and imitation firearms and all firearm parts and attachments

  • Party poppers and Christmas crackers

  • Used car parts and engines
    only acceptable if professionally cleaned to remove residues



Human, animal and plants

  • Animal trophies, animal parts and furs
    including ivory, shark fins, animal remains and ashes, animal by-products and derived products not intended for human consumption

  • Clinical and / or biological samples
    including but not limited to bodily fluids and tissue samples

  • Clinical testing kits
    new or used, including COVID-19

  • Flowers and plants

  • Human remains or ashes
    in any form

  • Live animals
    including insects, larvae and pupae
     
  • Plant based material (EU only)



Money, valuables and tax stickers

  • Antiques, works of art and fine art
    with an individual value over £5,000

  • Banderols / tax stickers

  • Bullion
    of any precious metal

  • Cash and travellers cheques
    Legal tender – bank notes, currency notes, coins

  • Commemorative coins, medals and other high valuable collectibles
    with an individual or total shipment value in excess of £1,800

  • Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones
    with a total shipment value over £4,000

  • Loose precious and semi-precious stones
    cut or un-cut, polished or un-polished



Other

  • Counterfeit goods
    in breach of Intellectual Property Rights (IPR)

  • Illegal goods
    such as illicit drugs, including but not limited to narcotics stimulants, depressants or hallucinogens, cannabis or its derivatives, including medicinal cannabis

  • Pornography
    printed, film or digital format
 
 
As an example, you can send shoes by DHL As an example, you can send passports by DHL As an example, you can send cameras by DHL
WHAT YOU CAN SEND

The list is virtually endless, but here are a few examples:

  • Documents
  • Cameras
  • Phones
  • Clothing
  • Fabric
  • Shoes
  • Photos
  • Passports
  • DVDs
  • Computers
  • Laptops
 
 
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.