WHAT YOU CAN & CAN’T SEND WITH DHL

What are prohibited items?

These are items that cannot be sent on the DHL network. Please check our list of prohibited items to ensure that your parcel can be delivered without any delays.

There are some obvious things that you cannot send with DHL (such as animals, illegal substances, guns and explosives for instance). But there are also less obvious items that DHL can’t transport, including aerosols, perfumes, aftershaves, eau de toilettes and cash.

Please note that the prohibited items listed below apply to parcels being sent from and within the United Kingdom. For international carriage there may be additional prohibited items specified by the country of destination.

CLINICAL TESTING KITS - currently prohibited

Please be advised that we are unable to ship clinical testing kits - new or used, including COVID-19 - via DHLitNow or DHL Service Point at this time.

Items that you can't send with DHL include Cash (legal tender - bank notes, currency notes, coins) and travellers cheques Items that you can't send with DHL include Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones with a value in excess of £4,000 per waybill Items that you can't send with DHL include Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations
WHAT YOU CAN'T SEND

The following items will NOT be accepted for carriage by DHL. This list includes items which are prohibited for carriage by any law, regulation or statute of any federal, state or local government of any country from, to or through which the items may be carried. For international carriage there may be additional prohibited items specified by the country of destination. DHL may at its sole discretion refuse to carry other items not listed below.

 


Most common items

  • Aerosols, perfumes and aftershaves

  • Batteries - damaged or defective

  • Batteries - loose of any type
    including but not limited to power banks, USB chargers and common household batteries 

  • Cash

  • Nail polish

  • Power banks



Alcohol, cigarettes and narcotics

  • Alcohol – to other EU countries
    Sending alcohol within the UK is permitted. Shipments containing alcohol to destinations outside the EU may be subject to local restrictions

  • Cigarettes, cigars, tobacco products and electronic cigarettes

  • Medicinal cannabis & illegal narcotics



Electronic devices

  • More than 2 mobile phones, laptops and other small electronic items
    You can send a maximum of 2 devices per box. The batteries must be contained within the devices. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. Your total shipment value can be up to £5000

  • Samsung Galaxy Note7 and Samsung Note7 devices



Hazardous and dangerous items

  • Aerosols, perfumes and aftershaves
    including eau de parfum and eau de toilette

  • Dangerous / hazardous goods
    including but not limited to flammable and corrosive substances, dry ice and biological substances

  • Firearms, ammunition and explosives
    including explosive devices, inert explosives and test pieces, air guns, toy guns, tasers, replica and imitation firearms and all firearm parts

  • Party poppers and Christmas crackers

  • Used car parts and engines
    Only acceptable if professionally cleaned to remove residues



Human, animal and plants

  • Animal trophies, animal parts and furs
    including ivory, shark fins, animal remains and ashes, animal by-products and derived products not intended for human consumption

  • Clinical and / or biological samples
    including but not limited to bodily fluids and tissue samples

  • Flowers and plants

  • Human remains or ashes
    in any form

  • Live animals
    including insects, larvae and pupae



Money, valuables and tax stickers

  • Antiques, works of art and fine art
    with an individual value over £5,000

  • Banderols / tax stickers

  • Bullion
    of any precious metal

  • Cash and travellers cheques
    Legal tender – bank notes, currency notes, coins

  • Commemorative coins and medals
    with a total shipment value over £2,000

  • Jewellery, costume jewellery, watches and objects constructed of precious metal and/or stones
    with a total shipment value over £4,000

  • Loose precious and semi-precious stones
    Cut or un-cut, polished or un-polished



Other

  • Counterfeit goods
    in breach of Intellectual Property Rights (IPR)

  • Illegal goods
    such as narcotics

  • Pornography
    printed, film or digital format
 
 
As an example, you can send shoes by DHL As an example, you can send passports by DHL As an example, you can send cameras by DHL
WHAT YOU CAN SEND

The list is virtually endless, but here are a few examples:

  • Documents
  • Cameras
  • Phones
  • Clothing
  • Fabric
  • Shoes
  • Photos
  • Passports
  • DVDs
  • Computers
  • Laptops
 
 
Get a quote using DHLitNow
GET A QUOTE
You can drop your parcel off at your nearest DHL Service Point, book a collection online or over the phone.
 
 
 
Find your nearest Service Point
FIND YOUR NEAREST DHL SERVICE POINT

With over 1,200 DHL Service Points located in high streets and retail outlets across the UK,
there is bound to be a DHL Service Point near you.

 

 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.