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Got a question about the weight, dimensions or packaging of your DHL parcel? Here are our FAQs to help you find the answer to your question. If you can’t find the answer you’re looking for, get in touch with our team for further assistance.
Please be as accurate as possible when weighing and measuring your parcel. If this information is not accurate it could result in extra charges or your parcel being returned.
We recommend you use kitchen/bathroom scales to weigh your parcel and a tape measure or ruler to measure the dimensions. See our weighing and measuring advice for more information.
Please specify the weight in kilograms (kg) and dimensions in centimetres (cm).
Please note that we automatically reweigh and measure parcels at our Service Centres before they are dispatched.
Our parcel size and weight limits depend on the service you choose.
To send a parcel from a DHL Service Point, your items must fit into one of our free DHL envelopes or boxes. Our largest box size is 48 x 40 x 39cm, with a maximum recommended weight of 25kg. Find out more in our size and price guide.
See our weight and size comparison guide for more information.
We will be happy to quote for parcels up to 300kg with a maximum length of 300cm. Contact our Customer Service team for more information.
The dimensions of a parcel are always length (L), height (H) and width (W). We will need accurate measurements to calculate the cost of sending your parcel.
The length (L) of the parcel is always the longest side of the parcel you are sending, and the width and height are the other two measurements of the parcel.
If your parcel is large in size and light in weight, the delivery price may be calculated by the parcel's volumetric weight rather than its actual weight. Find out how to calculate volumetric weight.
If your parcel is not a box-like shape, it can be difficult to work out what dimensions you need to input or say when using a DHL service to send a parcel.
When calculating these dimensions, always measure the largest parts of the item. The length is the longest part of the parcel, and the width and height should be measured between the parcel’s widest points.
Yes, you can.
If you have a parcel weighing more than 70kg or with dimensions over 120 x 80 x 80cm, please contact our Customer Service team for a quote.
We can accept parcels in your own packaging at DHL Service Points located in DHL Express Service Centres.
You can also use free envelopes and boxes at our DHL Service Points. This means there is no need to weigh or measure your DHL parcel in store.
If your parcel doesn't fit into one of our boxes, you may wish to consider one of our other parcel services:
You can book your parcel delivery online using our DHLitNow shipping application. The maximum parcel weight is 70kg and the maximum parcel size is 120 x 80 x 80cm.
Call a member of our team to book a parcel collection over the phone. The maximum parcel weight is 70kg and the maximum parcel size is 120 x 80 x 80cm.
If you have a heavier or larger item to send, our Customer Service team will be happy to provide you with a quote.
DHL is committed to delivering your parcels with speed and care. However, parcels should be packed to withstand the normal rigours of road and aircraft handling and transportation.
Packing your parcels with proper materials and care help ensure your shipments arrive safely and intact. To help ensure your parcel arrives safely, you should:
Please see our packaging advice for more hints and tips.
Please note: DHL accepts no liability for the packaging advice it provides. The customer remains responsible for ensuring packaging is adequate for transportation.
If you’d like to find out more about calculating the weight and dimensions or how to package your DHL parcel, get in touch with our team today.
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