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Got a question about DHL delivery times and tracking your parcel? Here are our FAQs to help you find the answer to your question. If you can’t find the answer you’re looking for, get in touch with our team for further assistance.
When you get a quote for delivery with DHL we will give you an estimate for the transit and delivery time.
Please note that our estimates are based on deliveries to major destinations, they don’t include time in customs and are provided as a guide only.
Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays.
There may also be circumstances that are beyond DHL's control that affect our transit times, such as adverse weather conditions. For more information, please refer to our Terms and Conditions of Carriage.
Temporary service adjustments arising from the COVID-19 pandemic may also affect our usual transit times.
Transit times are the same for all our services.
However, if the DHL courier has already made their daily collection from the store, your parcel will not depart until the next working day.
While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Friday (excluding bank holidays).
Our transit times apply from the day the courier collects from the DHL Service Point and the latest drop-off times for the same day collection are available from the store.
Saturday collection and delivery options are available when booking a collection by phone.
We always endeavour to collect your parcel on the agreed date and time, but occasionally circumstances outside our control can affect collection times.
This could be due to adverse traffic or weather conditions, for example.
All DHL Express services offer express delivery by the end of the next possible working day.
We also offer a pre 9:00am service (pre 10:30am to send a parcel to the USA) to many destinations for parcels weighing up to 30kg.
If you would like to check service availability to your delivery address before you book, please contact our Customer Service team for more information.
If for any reason there was a problem with the label you printed, the courier may have issued you with a new label (or waybill).
If this is the case, you will need to track your parcel using the waybill number provided by the courier, and not the tracking number confirmed to you via email.
Do you have any other questions about the DHL delivery times or tracking your parcel? Please feel free to get in touch with our Customer Service team and we’ll be happy to help.
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