DELIVERY TIMES AND TRACKING

Got a question about DHL delivery times and tracking your parcel? Here are our FAQs to help you find the answer to your question. If you can’t find the answer you’re looking for, get in touch with our team for further assistance.

Are DHL's delivery times guaranteed?

When you get a quote for delivery with DHL we will give you an estimate for the transit and delivery time.

Please note that our estimates are based on deliveries to major destinations, they don’t include time in customs and are provided as a guide only.

Transit times can vary depending on the size and content of the parcel, the origin and destination locations within each country and public holidays.

There may also be circumstances that are beyond DHL's control that affect our transit times, such as adverse weather conditions. For more information, please refer to our Terms and Conditions of Carriage.

Are transit times slower from a DHL Service Point?

Transit times are the same for all our services.

However, if the DHL courier has already made their daily collection from the store, your parcel will not depart until the next working day.

While many of our locations are open seven days a week for dropping parcels off, our couriers only collect Monday to Friday (excluding bank holidays).

Our transit times apply from the day the courier collects from the DHL Service Point and the latest drop-off times for the same day collection are available from the store.

DHL Service Points located at DHL Express Service Centres and the latest drop-off times for the same-day collection are available here.

Can I arrange a Saturday delivery?

Saturday delivery is available to some international destinations when booking a collection by phone. When you call Customer Service they will be able to advise you.

What time will my parcel be delivered by?

All DHL Express services offer express delivery by the end of the next possible working day.

Does DHL guarantee parcel collection times?

We always endeavour to collect your parcel on the agreed date and time, but occasionally circumstances outside our control can affect collection times.

This could be due to adverse traffic or weather conditions, for example.

My parcel needs to be delivered before 12:00 (midday) tomorrow, is that possible?

We offer a pre 12:00pm delivery service to many destinations when you book a collection online with DHLitNow or with DHL by phone.

We also offer a pre 9:00am service (pre 10:30am to send a parcel to the USA) to many destinations for parcels weighing up to 30kg.

If you would like to check service availability to your delivery address before you book, please contact our Customer Service team for more information.

How do I track my DHL parcel?

There are many ways to track a DHL Express parcel. Check out our tracking options and choose your preferred method.

If you have problems tracking your parcel or need advice on status, our Customer Service team is here to help.

I have two DHL parcel tracking numbers. Which one do I use?

If for any reason there was a problem with the label you printed, the courier may have issued you with a new label (or waybill).

If this is the case, you will need to track your parcel using the waybill number provided by the courier, and not the tracking number confirmed to you via email.

Do you have any other questions about the DHL delivery times or tracking your parcel? Please feel free to get in touch with our Customer Service team and we’ll be happy to help.