SENDING PARCELS TO THE EU WITH DHL SERVICE POINT

The Brexit transition period ended on 31 December 2020, and new trading rules apply from 1 January 2021. This means that all parcels containing items other than documents will require a Customs invoice. This paperwork will be created for you automatically when sending a parcel from a DHL Service Point. 

 

What additional information is needed for Customs?

If you're already sending non-document items to countries outside the EU, you'll be familiar with Customs requirements. 

We'll need you to provide more details about the contents of your parcel, such as detailed item descriptions, the value of each item and where it was made. You will also need to tell us the reason for sending the parcel, for example, whether it's a gift, personal belongings or for sale. VAT-registered businesses will also need to provide their EORI number.

Examples of good and bad item descriptions: 

APPLE MacBook Air 13.3"        Laptop
Men's Leather Sandals       Shoes

 

In addition, gifts, samples and personal belongings are not acceptable as content descriptions; you must describe the actual contents.

Books and DVD       Gift
Cotton fabric swatches       Sample
Sunglasses       Personal item

 

Are there any items that can't be sent to the EU? 

In addition to our current prohibited items, we cannot accept foodstuffs to any EU country from 1 January. Please also be aware that parcels containing alcohol may be subject to country-specific restrictions. 

 

Will there be any delivery delays to the EU?

Our transit times will remain the same, but they do not include time in Customs. You can help to minimise any potential Customs delays by ensuring your Customs information is complete and accurate. 

We will do everything we can to maintain as seamless a service as possible in what may be challenging circumstances. As international specialists, we’re already in a strong position, with existing customs teams, a successful global network and vast experience of international trade.