Let's connect you to the right team!
Whether you're a customer of DHL Express or DHL eCommerce UK (formerly DHL Parcel UK), our goal is to assist with your enquiries as quickly as possible. Please ensure you contact the correct team using the information below as a guide.
DHL EXPRESS
Track a parcel
All DHL Express shipments have a 10 digit tracking number e.g. 1234567890.
Need assistance? Log a tracking enquiry
Rearrange a delivery
If you are expecting a parcel from DHL Express or we have attempted delivery already, you can rearrange your delivery online using DHL On Demand Delivery. Have your 10 digit tracking (waybill) number to hand.
DHL Express Customer Service
Customer Service
Tracking
Invoice Enquiries
Complaints
Claim for Loss
Claim for Damage
Open an Account
Customer Service - Outside of UK
Business customers 0844 248 0844*
Private individuals 0344 248 0012**
*Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.
**Local call rates apply.
DHL eCommerce UK
Track a parcel
DHL eCommerce UK tracking numbers have various formats:
- UK shipment - 14 digits e.g. 41505910017980
- Driver calling card - 7 digits e.g. 3710615
- UK return shipment - 24 digits, always starts with ‘JJD’
Rearrange a redelivery
If you’ve received a notification from DHL eCommerce UK or have been left a driver's calling card, you can rearrange a delivery online. Simply track your parcel to see the available redelivery options.
DHL eCommerce Customer Service
Call us on +44 (0) 247 693 7770