Tracking a parcel
There are many ways to track your parcel with DHL, but if you have trouble tracking your parcel or need advice on status, please contact Customer Service.
DHL's online tracking is the fastest way to find out where your parcel is. There's no need to call Customer Service when we can offer you real-time details of your parcel's progress as it speeds through the DHL Network on the way to its destination.
Enter your waybill number ONLY in the subject field and send to firstname.lastname@example.org.
Simply send a text message with your waybill number to 07720 334 455 and DHL will text you back with the latest information on your parcel. Standard network charges apply.
Call 0844 248 0844* and say "track a parcel" using our speech recognition telephone system. This service is available 24 hours a day, 7 days a week.
* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge.
To track a parcel from your mobile device, visit our mobile website.