Reviews

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Thankyou

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I discovered DHL in JAN 2010 and their service has been great. My family live in the most remotest part of the world. For many years I used Royal mail and pray to God for the parcel to ... Read more

I discovered DHL in JAN 2010 and their service has been great. My family live in the most remotest part of the world. For many years I used Royal mail and pray to God for the parcel to my nieces and nephews. But now thanks to DHL, it takes them three days to recieve parcels from the UK...I WAS A BIT DISAPPOINTED ONCE when DHL opened my parcel and did not close it properly, by the time the parcel arrived some of the clothes were missing but nevertheless, I will sill give them 99%. Keep up the spirit DHL.

Joan
9 October 2010
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Customs duty on gifts for my kids comments

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When i lived in Nigeria, I used DHL and recommended you to everyone I knew for fast and reliable services, living in England I still use you, but a few days ago I sent a couple of games ... Read more

When i lived in Nigeria, I used DHL and recommended you to everyone I knew for fast and reliable services, living in England I still use you, but a few days ago I sent a couple of games and children's clothing (for my children) to Nigeria, and the person I addressed it to was called to come and clear it at customs.

It was cleared for around the equivalent of £80, after paying £69.95 so as to meet a deadline for my daughters prom, I am really upset as I had no idea you had to pay customs duty on childrens clothing especially as it was such a small box and was not for resale, I will still use your service but only for documents.

Olusola
29 June 2010

Action point:

Dear Olusola,

Thank you for your recent comments regarding the DHL service. We are very sorry to hear of your issues with Nigeria customs. However, we can only stress that DHL (or any other courier company) has no control over local custom departments and any duties applied is enforced by the country custom authorities.

We try our up most to highlight that duties may be be applied when sending goods internationally by including information within the leaflet, the information pad, the receipt wallet and the air way bill - all of which can be found instore when sending your parcel.

Once again, we are very sorry to hear of your issues and hope you continue to use the DHL service in future months.

Kind regards,
The DHL Servicepoint team

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Well done D.H.L

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After using royal mail for parcels to the U.S.A. I saw DHL services offered at my local Rymans. Parcels with royal mail took 5-12 weeks! padded envelopes 2 weeks. DHL had my parcel ... Read more

After using royal mail for parcels to the U.S.A. I saw DHL services offered at my local Rymans. Parcels with royal mail took 5-12 weeks! padded envelopes 2 weeks. DHL had my parcel delivered in less than 48 hours. For security reasons mail had been opened and a birthday present which I had wrapped up. Which had been sealed again. In future I will leave cards & letters unsealed and presents unwrapped. The prices charged were not expensive compared to Royal Mail charges. Well done DHL.

I will be using your services again soon.

D Shepherd
13 June 2010
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Excellent service.

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Though the price is a bit high, the quality of the service is reliable. It is worth to be used as the items are secured and they do not take long to reach the destination. Excellent ... Read more

Though the price is a bit high, the quality of the service is reliable. It is worth to be used as the items are secured and they do not take long to reach the destination.

Excellent service I must say.

Kurshid
5 June 2010
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The service in the ServicePoint shop was very good

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The service in the ServicePoint shop was very good and overall the tracking was good but on the first day I got a message saying 'recipient refused delivery', which was not ... Read more

The service in the ServicePoint shop was very good and overall the tracking was good but on the first day I got a message saying 'recipient refused delivery', which was not correct it had been taken back to the delivery depot for the next day, this caused me a lot of concern.

The parcel was delivered the next day but there was a big hole in the front of the box about as big as a fist and three of the items were damaged, it did have Fragile written on the box but obviously this was ignored.

C Byrne
31 March 2010

Action point:

Dear Mrs Chambers,

Thank you for your recent comments regarding the DHL service. 
We are very sorry to hear that your parcel arrived at its destination damaged and can only apologise on behalf of DHL. When we receive any feedback regarding damaged parcels, we do take this matter extremely seriously and have since spoken with the pick up and delivery depots to try and ascertain where the damage was incurred.

We strive to make sure all customer parcels are delivered in exactly the same condition as sent, our efforts have been recognised with damage claims for 2009 being 0.002%.

Once again, please accept our apologies.

Kind regards,
The DHL Servicepoint team

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Accurate tracking system

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My parcel was received the next working day. all items we're intact. very reliable. I will use the service again, absolutely... Brilliant!!! Read more

My parcel was received the next working day. all items we're intact. very reliable. I will use the service again, absolutely...

Brilliant!!!

Arnold
4 March 2010
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Fantastic service

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I live in a tiny village in the hills of North Wales and needed to get a parcel to India urgently. I was pleased to find my nearest WH Smiths has a service point and that the cost was ... Read more

I live in a tiny village in the hills of North Wales and needed to get a parcel to India urgently. I was pleased to find my nearest WH Smiths has a service point and that the cost was half that charged by the PO. The member of staff was expremely helpful and tracking the parcel was easy. I was amazed that my parcel reached its destination in one and a half days. I would certainly use the service again.

A Scruton
1 March 2010
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I cannot believe how quick DHL got my parcel to America

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I cannot believe how quick DHL got my parcel to America literally 1 day! tracker is absolutely brilliant I will definately use this service again and will tell anybody who needs to use a ... Read more

I cannot believe how quick DHL got my parcel to America literally 1 day! tracker is absolutely brilliant I will definately use this service again and will tell anybody who needs to use a courier to use DHL.

Well done.

Sheena Rehman
24 February 2010
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My first thought was that the service seemed quite expensive

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My first thought was that the service seemed quite expensive versus the Post Office but when I realised the box was free as well as a tracking service I though I'd give it a go and ... Read more

My first thought was that the service seemed quite expensive versus the Post Office but when I realised the box was free as well as a tracking service I though I'd give it a go and I'm glad I did. Easy to use and the parcel arrived the very next day!! Fab!

Miss Fishburn
14 February 2010
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