DHL REVIEWS - PAGE 9

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 539 reviews
Excellent service today from the lovely Dan Fitzsimmons
Excellent. Highly recommend such a good bunch of lads Read more
Excellent. Highly recommend such a good bunch of lads
Handle-iT Ltd
23 July 2019
Only collect Monday-Friday
So if it's the weekend, you can't get anything delivered until Tuesday from what I can work out from the web site (the call centre is shut from Saturday lunchtime ... Read more
So if it's the weekend, you can't get anything delivered until Tuesday from what I can work out from the web site (the call centre is shut from Saturday lunchtime until Monday!)
Andy
20 July 2019
Delivery driver went above and beyond, a credit to DHL!
Massive thanks to helpful delivery driver to day who went out of his way to call me to let me know I had forgotten to add delivery preferences on one ... Read more
Massive thanks to helpful delivery driver to day who went out of his way to call me to let me know I had forgotten to add delivery preferences on one of the packages I was expecting!! A credit to his company.
Dan
19 July 2019
OTHERS FAILED DLH DELIVERED
Other carriers either wouldn’t take our sons bank card or returned it ....Not DHL! Their Service Point at Ryman’s in Macclesfield were brilliant, making the process easy, even their own ... Read more
Other carriers either wouldn’t take our sons bank card or returned it ....Not DHL! Their Service Point at Ryman’s in Macclesfield were brilliant, making the process easy, even their own package. From there online took us by the hand and leds down the path of righteousness Via Birmingham hub- East Midlands Airport facility-LHR-to Los Angeles and to the reception desk at the hotel All for 3/5ths of Parcelforce Well Done DHL Oh yes and the call centre team are good too (not free but good!)
Giles
19 July 2019
Excellent Service from John (covers Totnes) so helpful and patient as always
DHL Customer service very helpful Highly recommend to anyone Just to re-iterate Excellent service. Read more
DHL Customer service very helpful Highly recommend to anyone Just to re-iterate Excellent service.
Tracey Spilsbury
16 July 2019
good service but failed on offers
so they offered 1 nectar point for every £1 spent plus 10X bonus. filled in a claim form. waited and nothing. rang up and the customer service doesnt even know ... Read more
so they offered 1 nectar point for every £1 spent plus 10X bonus. filled in a claim form. waited and nothing. rang up and the customer service doesnt even know how nectar points works. Nectar points aint a big deal but for a business as big as dhl, you would expect the customers service to have a clue about what they offer.
hyginus
15 July 2019
what a star
A wonderful, cheerful and happy delivery man. Was only in his company a matter of minutes, but his lovely manner was infectious. A credit to DHL, he truly enjoys his ... Read more
A wonderful, cheerful and happy delivery man. Was only in his company a matter of minutes, but his lovely manner was infectious. A credit to DHL, he truly enjoys his job . give him a bonus !!
lucy allen
13 July 2019
Excellent service - your driver went the extra mile to ensure delivery
Gavin Adams
11 July 2019
A standard of service others should aspire to.
I would like to commend in particular a guy named Mark Green who works out of I believe the Milton Keynes depot. He went above and beyond with a great ... Read more
I would like to commend in particular a guy named Mark Green who works out of I believe the Milton Keynes depot. He went above and beyond with a great attitude and manner. What a great guy/service, a bench mark others will struggle to follow.
Graham McElroy
10 July 2019
Thanks to Nicola
I had been awaiting a very important urgent document from Canada while staying at a domestic address in England. However, a day ago, I had to leave to come into ... Read more
I had been awaiting a very important urgent document from Canada while staying at a domestic address in England. However, a day ago, I had to leave to come into Sheffield (So. Yorkshire). Shortly after my departure the document arrived but as I was no longer at the given address, it was held by DHL, in possession of my current address, and scheduled for delivery today. However, as I had not heard from DHL (who had my mobile #) I phoned the local Express offices and was in contact with Nicola. As I was not in receipt of a tracking number- she went out of her way to find my envelope. She was able to find all this and the fact that there had been a delivery attempt in a span of 8-10 minutes when I had to step out. She then called to her intenal contacts and found that it would be re-delivered-- and even that the driver was still in the vicinity and would likely ring shortly. Indeed he did and I received the envelope. Nicola was utterly pleasant throughout, understanding my urgency and going the full distance and more to calm my anxiety. Indeed, while my mobile had swallowed up my credit during the call, she sought out my recorded number and promptly called me back to deliver the good news.
Gerald Shikatani
09 July 2019
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