DHL REVIEWS - PAGE 9

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 361 reviews
well done Bob
Your delivery man (Bob) on 4/8/18 had the wit to put our parcel into the porch through the cat flap. Well done. Read more
Your delivery man (Bob) on 4/8/18 had the wit to put our parcel into the porch through the cat flap. Well done.
Paul Bailey
05 August 2018
Above and beyond delivery service
Had a delivery due on the 2nd August . I was at work and was unable to take delivery of the goods and they had to be signed for by ... Read more
Had a delivery due on the 2nd August . I was at work and was unable to take delivery of the goods and they had to be signed for by a member of the household which it was addressed to, it couldn’t be left with a neighbour either as of the nature of the goods . The delivery chap called Gavin from the Hoyland depot phoned me and said he would carry on with his deliveries else where and come back and delivery to me later even though this meant going out of his way . I can honestly say I have never come across a delivery person that has done this and I am very grateful and happy that there are still nice people out there that go above and beyond. Thank you very much Gavin (Hoyland depot ) a very nice chap indeed . DHL are lucky to have you 👍👍👍.
Lisa bywater
02 August 2018
An Honest Review about DHL
I ordered some protein powder from the U.S., and it was delivered timely on the next day of the shipment. The delivery person was punctual and friendly. What makes a ... Read more
I ordered some protein powder from the U.S., and it was delivered timely on the next day of the shipment. The delivery person was punctual and friendly. What makes a better delivery service than this?
Emily Lin
01 August 2018
Terrible ordered wrong house instead if bringing it the took it back to ware house
Jerry
31 July 2018
Terrible service
I will never use DHL again and will tell as many people as possible to never use it on all social channels. Read more
I will never use DHL again and will tell as many people as possible to never use it on all social channels.
Edward Semple
30 July 2018
STAFF VERY UNPROFESSIONAL AND NEED TRAINING
I was trying to send 6 cartons to my son-in-law via his company account with DHL. I took the packaged to OFFICE OUTLET their "service point" in PRESTON. No one ... Read more
I was trying to send 6 cartons to my son-in-law via his company account with DHL. I took the packaged to OFFICE OUTLET their "service point" in PRESTON. No one knew what to do. Finally when I got someone senior, he was rude and obnoxious. Treated me as if I was ignorant. Made me feel very unwelcome and would not even let me finish a single sentence. When I asked him to help find where I could get more help as the system they had would not allow to open any accounts other than service point account. Told me it was my job to find out where the DHL office was and he was not willing to be of any service or help. I have never been treated this way and being a customer and account holder I feel it is a shame that DHL do not train their staff in management and how to even talk to people. I guess part of it shows your upbringing and education. I am very disappointed and felt this needs improvement. If anything I am a paying customer and the my son in laws business gives DHL thousands of pounds worth of business and deserve a little courtesy. In the end never sent the packages via DHL.
Dr Omar Farooq Butt
30 July 2018
A such big company with a such disappointing service
I had a delivery parcel that now is costing me £250.00 but I did not get the parcel at all. Why you do not delivery to the recipient? there is ... Read more
I had a delivery parcel that now is costing me £250.00 but I did not get the parcel at all. Why you do not delivery to the recipient? there is a name in the parcel for a reason. I asked a parcel from Reiss to be delivered at my work. We do not have reception but a phone with a name and extension of all employees in the company. And instead my parcel was delivery to who knows...
ELIENE ROSNA BIAGI BIGHETTI SANTOS
27 July 2018
Very annoying website
can't even complain on website now as it won't accept my (polite) comments for unexplained reason Read more
can't even complain on website now as it won't accept my (polite) comments for unexplained reason
Helen Ward
27 July 2018
Not satisfied
Sorry it the content of this nature not allowed it said, then why ask for honest feedback if it’s not in your favour!! Read more
Sorry it the content of this nature not allowed it said, then why ask for honest feedback if it’s not in your favour!!
Jean watts
27 July 2018
Missed my delivery the office staff where very helpful and the delivery man Darren was amazing first class courier did everything to help me get my parcel
2121057632 Read more
2121057632
Diane mctighe
11 July 2018
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