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DHL EXPRESS REVIEWS - PAGE 9

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 730 reviews
Great service, above and beyond.
Great service, really exceeded expectations. My parcels couldn't be delivered as it is hard to gain access to my building. I really needed my parcels so I called the depot ... Read more
Great service, really exceeded expectations. My parcels couldn't be delivered as it is hard to gain access to my building. I really needed my parcels so I called the depot and the man I spoke to was so helpful and contacted the driver for me. The driver (Jim) was also really helpful and let me come and collect my parcels whilst he was doing the rest of his deliveries so I would get them right away. Such a pleasant surprise that everyone was so helpful!
Joanna M
22 February 2021
Easy to use and on time delivery 🚚
Sent documents from uk to Cambodia was informed every step of the way and was delivered on time.used a local post office for transaction . Very easy to send .would ... Read more
Sent documents from uk to Cambodia was informed every step of the way and was delivered on time.used a local post office for transaction . Very easy to send .would highly recommend.
Peter B
13 February 2021
Waited in til 1pm as the delivery was scheduled between 9 -13.00 came at 14.00. Unbelievable !!!
Michael Anthony R
12 February 2021
Mr Ricardo,DHL driver route LN8X,best driver, always in time for collection and very helpfull.Hope DHL management is very grateful to have him.
Great experience,always will use DHL sevice. Read more
Great experience,always will use DHL sevice.
MARCELA M
11 February 2021
Failed delivery
Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver ... Read more
Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver to my neighbours (5 neighbours, all 5 at home). I received no "your next" message even tho I signed up to it. I have been receiving messages all day regarding delayed delivery, then it conveniently stops went I'm supposed to recieve my parcel.
Darren W
09 February 2021
Saved the day.
I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his ... Read more
I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his help it would have taken a lot longer to get to hospital and get treatment. I'm afraid I didn't take his van number or his name so I can't thank him directly. So Thank You to the van driver. You saved the day. Best wishes Norma Kelly.
Norma K
08 February 2021
Above and Beyond
we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door ... Read more
we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door (the doorframe was ok, but it was the actual door that made it not fit).. My stupid mistake... The two guys helped me to remove the front door and they did not have an easy job of lifting the fridge through (I swear one of them could have got a hernia). They even then helped to put the door back on afterwards, even though I already worried that I’d already taken up too much of their time. I didn’t catch their name, but I’d say give those guys a well deserved break, they certainly earned it!
Aidan H
08 February 2021
Over and above the call of duty
For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email ... Read more
For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email him the document and said he would print it out at the depo. This was all done with good hearted manners and exceptional competence. Many, many thanks for saving the day Rab. Would not hesitate to use this service again.
Essa A
05 February 2021
Simple yet thorough service.
I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and ... Read more
I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and processes are often a long, drawn out and arduous task, so thank you for making this less so!
James P
01 February 2021
Ab,Fab,brilliant, so happy my grandchildren got their Xmas pressies. Thank you
Certainly will keep DHL on “speed dial”. What a fantastic, affordable, efficient service. Extremely helpful and friendly staff. This included 2 customer service staff and also the courier. Also affordable. ... Read more
Certainly will keep DHL on “speed dial”. What a fantastic, affordable, efficient service. Extremely helpful and friendly staff. This included 2 customer service staff and also the courier. Also affordable. Thank you. Susie
Susie J
30 January 2021
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.
 
 
 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.