DHL REVIEWS - PAGE 8

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 698 reviews
Unreliable + not transparent service
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited ... Read more
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited by the door for the collection to arrive, but they never came. I didn't even get a text or follow-up email saying they'd be late or weren't planning on coming. It's one thing to just be unreliable, but in 2020, I think it's quite unacceptable to not be able to give timely updates on whether you are actually able to provide your service (and thus wasting my day where I had to stay at home to wait).
A. Chen
23 December 2020
My parcel arrived Lagos Nigeria on the 21/12/30 and up till now, DHL has not rectified the duty with Nigeria custom
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the ... Read more
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the customer service and nothing is coming up positive and I have tried to reach the DHL department that deals with custom and duty and they are cutting off my calls, I am frustrated because this a gift that's meant for 25/12/20, if it's not delivered tomorrow, the purpose of sending it by DHL is defeated.
Uwaka
23 December 2020
Ring the bell!
Twice in 2 days delivery attempted. Home all day both days. Only got it on day 2 as I saw the driver out of the window. RING THE DOORBELL! Usually ... Read more
Twice in 2 days delivery attempted. Home all day both days. Only got it on day 2 as I saw the driver out of the window. RING THE DOORBELL! Usually works well.
Joanne Day
23 December 2020
Brilliant, 24 hour delivery to London 3 days before Christmas.
I asked my son which was the best parcel service, he said DHL are always the most professional delivering to us. So, used them for the first time just after ... Read more
I asked my son which was the best parcel service, he said DHL are always the most professional delivering to us. So, used them for the first time just after Tier 4 announced. Very easy to organise with good instructions on the website. Pick up and delivery on time, with immediate text notifications and tracking. They delivered a parcel from Reading to London 3 days before Christmas, in less than 24 hours. A parcel with a little bit of Christmas for family who can't be with us. Thank you for working so hard. I will be using DHL for all my parcels now.
Lucy
22 December 2020
Wow...you did it ..
After total disappointment with welsh lockdown I sent 2 christmas parcels...one to Edinburgh, one to surrey. Both collected lunchtime Monday...both arrived within 45 mins of each other Tuesday morning. Fantastic ... Read more
After total disappointment with welsh lockdown I sent 2 christmas parcels...one to Edinburgh, one to surrey. Both collected lunchtime Monday...both arrived within 45 mins of each other Tuesday morning. Fantastic job. Means my grandchildren will get their stockings filled by Santa. I could weep with gratitude. Thank you.
Gaynor
22 December 2020
Poor .
Poor service . Planned my day around expected delivery then the item arrived 2 hours earlier than advertised. Royal Mail so much better Read more
Poor service . Planned my day around expected delivery then the item arrived 2 hours earlier than advertised. Royal Mail so much better
Norm
22 December 2020
Can you please advise why you do not offer Cuba amongst your destination countries?
Brian Stevens
21 December 2020
AMAZING SERVICE SO HAPPY
Thank you soooooo much for delivering my parcel to my brother in America so quickly and in one piece. He was unable to come back to the UK on vacation ... Read more
Thank you soooooo much for delivering my parcel to my brother in America so quickly and in one piece. He was unable to come back to the UK on vacation this year, we really wanted to send him something from here ... chocolates ..... The parcel was collected Wednesday 6:30pm and was delivered to him by 1am UK time Friday. He was presently surprised. The Tracking feature in the App is amazing too, if I’m honest I didn’t believe the parcel was already in New York when I woke up Thursday morning. Amazing service!! So happy!!! Thank you 😊
Sheetal
18 December 2020
24hrs to tulsa
Took parcel to Enfield depot yesterday and the staff were amazing and so helpful.my parcel was being sent to the Tulsa USA.and it was out for delivery today.In only 24hrs.Amazing ... Read more
Took parcel to Enfield depot yesterday and the staff were amazing and so helpful.my parcel was being sent to the Tulsa USA.and it was out for delivery today.In only 24hrs.Amazing service would recommend DHL to anyone.thank you for a stress free service and one happy daughter in tulsa
Wendy
18 December 2020
Good
I want delivery fast ok Read more
I want delivery fast ok
MOhd Roslan Bin J
18 December 2020
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