Helpful

I couldn't use the service as I'm a one-off client, however, the man who answered the phone was very helpful and provided the telephone number of a courier service that ... Read more

I couldn't use the service as I'm a one-off client, however, the man who answered the phone was very helpful and provided the telephone number of a courier service that could.

Karen

27 April 2021

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Excellent Service from Nick who delivers to our laboratory in the Southampton Science Park every day

I met Nick when he started delivering routine deliveries to our laboratories at 1 Venture Road, Southampton. I explained that the boxes frequently contained Covid samples that needed to be tested and that time was of the essence. Nick explained that he would try and get our delivery to us as early as possible each day and that he would only be delayed if he had a lot of deliveries that needed to be delivered by 12 noon on that day. Nick is frequently early and we are very grateful for his efforts.

FORENSIC GENOMICS INNOVATION HUB

22 April 2021

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Cheerful and on time deliveries

I have had many parcels delivered by the same delivery man over the last year, many of them quite heavy. He always arrives within the given time and is very ... Read more

I have had many parcels delivered by the same delivery man over the last year, many of them quite heavy. He always arrives within the given time and is very helpful, putting them just inside the conservatory door while I stand back. I would like to thank him for his cheerful service to my PE6 address

Lisa Mills

19 April 2021

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So difficult to talk to someone from DHL

I have a parcel with a prepaid label that can only be picked up by DHL. I'm finding it impossible to find out how and when this can be picked ... Read more

I have a parcel with a prepaid label that can only be picked up by DHL. I'm finding it impossible to find out how and when this can be picked up 😬

Colin Marsh

10 April 2021

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Your Courier was great, helped my recipient aquire the delivery safely and securely, a real pro..If I was a Boss I'd want him on my team.

First time I've personally sent a package via DPD or any Courier for that matter having received hundreds of packages from online Sellers it seemed a litle daunting at first ... Read more

First time I've personally sent a package via DPD or any Courier for that matter having received hundreds of packages from online Sellers it seemed a litle daunting at first to be on the other end. I have encountered many Couriers through work receiving packages and the guy's are really helpful and this was a similar occasion. 100%

Mike

30 March 2021

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A delivery company that actually CARES.

DHL made an error in delivering. That happens with courier services and I understand it isn't always easy. The lady (Grace) I spoke to on the 'phone made very effort ... Read more

DHL made an error in delivering. That happens with courier services and I understand it isn't always easy. The lady (Grace) I spoke to on the 'phone made very effort possible to fix the problem and was professional, persoanble and polite all the way through. the driver found me the next day to appologise and the make sure he knew where to find me for the next time. The dedication to getting things right shines through. Excellent company attitude and outstanding people. In summary - so much better than most delivery services. DHL are showing how it should be done.

David Reed

26 March 2021

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Excellent service

Brilliant service by friendly driver. Missed my delivery due to personal emergency and driver called back later same day to drop off 2 parcels. Read more

Brilliant service by friendly driver. Missed my delivery due to personal emergency and driver called back later same day to drop off 2 parcels.

Maureen Spence

25 March 2021

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Lovely delivery driver

Had a package delivered for my partner today. The delivery driver is lovely. My work has been closed for a year nearly now due to lockdown, but he was the ... Read more

Had a package delivered for my partner today. The delivery driver is lovely. My work has been closed for a year nearly now due to lockdown, but he was the driver who always dropped off our stock when we were open. Was always lovely and polite. We missed the package yesterday so redelieverd today. Just want to say thank you to the driver and I hope from my reference number you will be able to see who he was and he can see this message and that he is appreciated. Especially in such a stressful time. Thanks so much!

S. Dagg

25 March 2021

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Above and beyond ..........

Felt compelled to write this review about Christine, our DHL driver, who went above and beyond the call of duty whilst delivering my parcel on Tuesday. The bulky package was ... Read more

Felt compelled to write this review about Christine, our DHL driver, who went above and beyond the call of duty whilst delivering my parcel on Tuesday. The bulky package was for an elderly friend of mine who lives on a third floor in a residential home. Christine went out of her way to deliver it, single handedly, directly to the front door. I can’t praise her enough for what she did. She is a credit to your company.

Francis Gould

25 March 2021

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Exceptional service

We received an order of a large mirror, the driver was concerned that the box was damaged and suggested that we check the mirror before he left. The Morrow was ... Read more

We received an order of a large mirror, the driver was concerned that the box was damaged and suggested that we check the mirror before he left. The Morrow was damaged inside and so he helped to pack it up and returned it for us. A new mirror was delivered by the same driver several weeks later and he kindly waited whilst we checked to ensure it was ok. Great service, much appreciated. Thank you!

Louisa Aspin

24 March 2021

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DHL EXPRESS REVIEWS - PAGE 8

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.