DHL REVIEWS - PAGE 8

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 573 reviews
Above and beyond this couriers duty
Paul from Route BXSB or BX5B went above and beyond his duty to find me and deliver my daughters Christmas present that came from Worldwide. He kept ringing my mobile ... Read more
Paul from Route BXSB or BX5B went above and beyond his duty to find me and deliver my daughters Christmas present that came from Worldwide. He kept ringing my mobile and I wouldn't answer as didn't know the number - when I eventually answered he told me who he was and delivering from DHL and couldn't find me. I knew what it was and couldn't thank him enough for making sure I got my package.
Jo Matthews
10 December 2019
Amazing Service from Jay Courier at Basildon
Just wanted to say it makes such a difference to have great service! Jay the courier from Basildon couldn’t be more helpful, accommodating and polite.... such a refreshing change he ... Read more
Just wanted to say it makes such a difference to have great service! Jay the courier from Basildon couldn’t be more helpful, accommodating and polite.... such a refreshing change he really is a credit to DHL! I don’t normally take the time to write reviews but this one deserves it! Well done DHL
Kirstie Scott
09 December 2019
Simply Superb ".
This is Hands down the King of the Hill for your Shopping etc this is my 9th Delivery by DHL Read more
This is Hands down the King of the Hill for your Shopping etc this is my 9th Delivery by DHL
Geoff Clark
09 December 2019
Super helpful staff member
I’m a contractor who recently worked on your site and was warmly welcomed by a member of your staff who for my four days there made me feel comfortable and ... Read more
I’m a contractor who recently worked on your site and was warmly welcomed by a member of your staff who for my four days there made me feel comfortable and welcomed. Unfortunately I never got her name but she worked in the office and had lovely blue eyes and a nice smile and also made your reception Christmas tree look worthy to be in Santa’s house ;) Great credit to your company, thank you.
Jak McKinley
06 December 2019
Delivery day uncertainties banished.
It's no good trusting some couriers to tell you if you have had a missed delivery and when they are going to redeliver because often they don't, nor do they ... Read more
It's no good trusting some couriers to tell you if you have had a missed delivery and when they are going to redeliver because often they don't, nor do they give you any opportunity to tell them when you will be in. I hate this, and it makes me very anxious. But DHL has an excellent tracking and information system and one I'm sure ups the percentage of successful deliveries. I was sent a text message (on a Sunday!) regarding delivery the next day which enabled me to go online and rearrange the delivery day. Then I got another text on my chosen day telling me which 2 hour time slot they anticipated delivering, and I was able to track the progress of the driver online. It is so very useful being able to choose and be in control of what day you have your delivery. Thank you DHL. I would definitely prefer ordering goods online from companies who use DHL as their courier.
Cathy Thomas
03 December 2019
They deliver quickly, but should be more careful!
It was delivered within the timeframe they'd said, but when leaving they slammed the gate, and sprung it off its hinges. A neighbour pointed it out just after the delivery, ... Read more
It was delivered within the timeframe they'd said, but when leaving they slammed the gate, and sprung it off its hinges. A neighbour pointed it out just after the delivery, and helped me replace it. I've lived here over 20 years and it's never happened before. No complaints otherwise, but please ask them to be more careful, and don't slam!
J N Deakin
03 December 2019
Inconsistent prices
The prices within DHL are inconsistent. Parcels sent from Kenya to the UK appear to cost much more than from the UK to Kenya. You dont have any free customer ... Read more
The prices within DHL are inconsistent. Parcels sent from Kenya to the UK appear to cost much more than from the UK to Kenya. You dont have any free customer service line. No place on social media where customers can raise such issues.
Marzena
03 December 2019
Caring and thoughtful
My husband died 4 weeks ago whilst undertaking a trek to Everest Base Camp raising money for Charity. Getting his belongings returned has been an arduous process. However, Shaun from ... Read more
My husband died 4 weeks ago whilst undertaking a trek to Everest Base Camp raising money for Charity. Getting his belongings returned has been an arduous process. However, Shaun from DHL Cardiff was very kind . I unfortunately missed his knock on the door . However I was able to contact him and he amended his route so he could get the belongings to me as soon as possible . He was very thoughtful and shared some kind words with me when he arrived . I am very grateful .
Donna Portelli
27 November 2019
Wonderful delivery driver this morning!
I'm not sure who the delivery driver was this morning but he was SO polite and friendly this morning it's made my day. Usually other delivery drivers are grump or ... Read more
I'm not sure who the delivery driver was this morning but he was SO polite and friendly this morning it's made my day. Usually other delivery drivers are grump or stressed but this man was calm, polite and friendly! I hope he sees this! Thank you!!
Jake Lovelock
27 November 2019
Late
Alex
25 November 2019
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