DHL REVIEWS - PAGE 8

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Disgusted with one your drivers sat in his lorry blocked up disabled parking road watched me struggle to park with my elderly mother never moved stayed on his phone And two work colleagues sat next to him had to mount pavement to pass don’t give company
What I seen this morning does not leave your company with a good name I’m disgusted Read more
What I seen this morning does not leave your company with a good name I’m disgusted
Teresa Williams
17 August 2018
So expensive and disappointing
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. ... Read more
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. Online tracking is saying it will not be delivered until 20th Aug, meaning it will be 10 days after posting! If there was any indication that it would take this long, I would have gone to the post office and saved a lot of money and hassle. Now the documents are in the 2nd day sitting in Recife (Brazil) with the following message on online tracking 'Shipment held - Available upon receipt of payment'. I've paid all it was demanded (which was a lot for the service provided). There are no customs fees as the content is only documents. You'll never see myself as a customer again!
Ludalua
17 August 2018
Device with a smile
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and ... Read more
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and polite
Pat little
16 August 2018
Went from bad to worse
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he ... Read more
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he would have them , went back to his van produced 2 labels , sed he wud be back at 4pm as he cud not wait 5 mins for me to fill in the labels . Rubbish service .
Jacky carter
16 August 2018
Not good delivery
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct Read more
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct
Deividas
15 August 2018
Your delivery service is pathetic with no thought for the customer
A jenkins
14 August 2018
Great delivery guy and service!
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a ... Read more
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a great value to the company. He is always smiling and happy. Also very friendly and asking if he can help and wishing me a good day. He looks like he is genuine. Usually I do not notice delivery people, as they do not look like they are enjoying it. But my compliments to this guy, he made my day again! Keep up the good work.
Allison
14 August 2018
Hopeless.. had a 'While you were out' note through the door but had stayed in expecting this delivery. Didn't even ring the doorbell!!!
Nothing else to add Read more
Nothing else to add
Paul Osborne
13 August 2018
Avoid using this company
Delivered to neighbour, no card through door. Driver ignored sign on front door asking to use side door. Only got delivery confirmation after contacting DHL customer services. Outside box was ... Read more
Delivered to neighbour, no card through door. Driver ignored sign on front door asking to use side door. Only got delivery confirmation after contacting DHL customer services. Outside box was damaged and open, goods inside were disassembled although undamaged. Guess driver was in a hurry and did'nt want me to check items, so he never knocked on the door. Apparently this happens regularly........ avoid using this company.
Tony Milano
10 August 2018
not happy
very inflexible, contacted for earlier delivery and refuse, despite stating morning delivery (delivery driver James), needed the package for a holiday, very disappointed. Read more
very inflexible, contacted for earlier delivery and refuse, despite stating morning delivery (delivery driver James), needed the package for a holiday, very disappointed.
Anonymous
10 August 2018
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