DHL REVIEWS - PAGE 8

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 561 reviews
Good luck finding a drop off point
The DHL website is hopelessly out of date. I have visited 3 sites in 2 different cities and all 3 sites no longer act as drop off points. Read more
The DHL website is hopelessly out of date. I have visited 3 sites in 2 different cities and all 3 sites no longer act as drop off points.
Ian
14 November 2019
Not enough information on dhl website
Booking on line doesn't give sufficient information. I booked a delivery to Philippines, put value £ 200.00. According to the rules in Philippines value above $ 198.00 is a subject ... Read more
Booking on line doesn't give sufficient information. I booked a delivery to Philippines, put value £ 200.00. According to the rules in Philippines value above $ 198.00 is a subject to tax payable by a receiver. It was a gift, how can one expect a receiver to pay tax. The items I sent were used curtains. The information about the amount of payable tax must be on DHL website. Calls to DHL are not free in order to ask a question over the phone. On top of £ 172 for shipment I had to pay £ 87 tax duty in order the receiver could receive the goods. Very disappointed with DHL website.
Elena Vink
14 November 2019
Paul- Driver- Crawley area. Positive, extremely helpful. Amazing customer service!. Thank you Paul for your help.
I was rushing this morning trying to pack an item that needed to be delivered to the US. it was my first time sending a package to the US. Paul ... Read more
I was rushing this morning trying to pack an item that needed to be delivered to the US. it was my first time sending a package to the US. Paul was very calm and helped me to make sure the package was properly protected and advised me on what type of information I needed to include in the package (commercial invoice). I will definitely be using DHL again. Thank you Paul (Driver -Crawley area) for your support this morning. Kind Regards Susana
Susana
11 November 2019
UK side win over Cyprus 5_0
Marvelous service sending an expense watch from UK to my son in Cyprus, very quick to reach Mazotos in larnaca... BUT. the staff in Cyprus have not been able to ... Read more
Marvelous service sending an expense watch from UK to my son in Cyprus, very quick to reach Mazotos in larnaca... BUT. the staff in Cyprus have not been able to deliver because of a query about the address.. We have been sending to the address for 5 years without any problems. Package will not be delivered until Monday. 72 hours later.. Son lives in Mazotos 5 miles away from dhl. Go figure.
Tony Berry
08 November 2019
Your staff changed my opinion of Dhl
A huge, sincere thanks to Lee who came back to my house at 7pm in Sheffield on Nov 7 to deliver my parcel I kept missing. We were having one ... Read more
A huge, sincere thanks to Lee who came back to my house at 7pm in Sheffield on Nov 7 to deliver my parcel I kept missing. We were having one of the worst 24 hours of rain and flooding in Sheffield's history and he came back on a dark, miserable night. Thank you thank you thank you Lee 😃😃👏👏 he truly deserves a commendation , what a hard worker and I hope you look after your staff well . Also thanks to Theresa in the call centre who was so kind when I was upset i wouldn't have the parcel on time She really tried her best. Fabulous people X
Al
08 November 2019
Soeedy , reliable
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered ... Read more
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered . The delivery driver was so friendly and met his time scale from the text I recieved . Shipping information was not laggy but recieved promptly . Amazed at the service I received
Naomi grose
07 November 2019
Always first class
Shirley Taylor
06 November 2019
A premium rate phone number?
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone ... Read more
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone number! Even if you find the 'normal' phone number the system deflects you into premium rate. So I hung up. No idea if the parcel is insured, and no way to find out without spending money. Not good enough!
John
06 November 2019
Great Delivery Driver
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as ... Read more
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as most couriers just rush off to the next job, so i was very happy with this extra bit of customer service, needs recognised when it happens, well done
Mark Smith
05 November 2019
Omg how difficult to rearrange delivery
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth ... Read more
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth am.i meant to get my parcel !!!!!
Julie nicholls
30 October 2019
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We will be happy to answer any questions or concerns you may have. Please call us on:

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Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

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