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These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Dear Mrs Chambers,
Thank you for your recent comments regarding the DHL service.
We are very sorry to hear that your parcel arrived at its destination damaged and can only apologise on behalf of DHL. When we receive any feedback regarding damaged parcels, we do take this matter extremely seriously and have since spoken with the pick up and delivery depots to try and ascertain where the damage was incurred.
We strive to make sure all customer parcels are delivered in exactly the same condition as sent, our efforts have been recognised with damage claims for 2009 being 0.002%.
Once again, please accept our apologies.