DHL REVIEWS - PAGE 7

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Excellent delivery driver!
Can't praise your delivery driver Mike Young (route TR3C on 16/8/18) enough! He has excellent customer service skills and nothing was too much trouble for him. Very pleased with the ... Read more
Can't praise your delivery driver Mike Young (route TR3C on 16/8/18) enough! He has excellent customer service skills and nothing was too much trouble for him. Very pleased with the courteous service Mike provided.
Caroline Denyar
23 August 2018
DHL Delivery guy is amazing
I just wanted to give the Brazilian DHL delivery guy an amazing review. He delivers to our serviced office on a daily basis and really makes our day better. He ... Read more
I just wanted to give the Brazilian DHL delivery guy an amazing review. He delivers to our serviced office on a daily basis and really makes our day better. He always has a massive smile on his face and is always so polite and cheery. Today he even brought something upstairs from the concierge area for me which he didn't have to. I'm also impressed with how even though his english isn't perfect he always speaks clearly and pronounces my second name correctly which even some English people cannot. I truly feel is a credit to your company and should have some recognition as he really is a ray of sunshine every time he delivers anything to our office! He has told me his name before but I cannot remember how to spell it. He usually delivers for 48 Dover Street in Mayfair London I hope you can track him down with this information because i really want him to know how great and valued he is. I will be asking him when i next see him if he has any recognition with yourselfs as he really is great! Kind Regards Alice
Alice Curran (Landmark PLC - Dover Street Mayfair)
23 August 2018
Great customer service
Great customer service from Jemma, she was extremely helpful and kind. She knew what I was asking and helped me solve my conundrum. Thank you, Jemma! Read more
Great customer service from Jemma, she was extremely helpful and kind. She knew what I was asking and helped me solve my conundrum. Thank you, Jemma!
Mihaela
22 August 2018
Very polite courier, really friendly and sweet
I didn’t get his name unfortunately but the gentleman who delivered my parcel was really lovely! So much so I felt obliged to make it known to the company. Read more
I didn’t get his name unfortunately but the gentleman who delivered my parcel was really lovely! So much so I felt obliged to make it known to the company.
Rebecca
22 August 2018
FANTASTIC SERVICE FROM A STAR DELIVERY MAN
I had the upmost service from a kind delivery driver named Paul. Courier Route ID: DY2B. He was very friendly and went out of his way to assist with the ... Read more
I had the upmost service from a kind delivery driver named Paul. Courier Route ID: DY2B. He was very friendly and went out of his way to assist with the issues I had with my VAT payments. His patience and kindness in this circumstance went a long way and I was very impressed with this service. I would be happy to use the services of DHL again with the great impression Paul left on me. THANK YOU !
Vanessa Bridgwater
21 August 2018
What a saga!
I understand that we cannot judge a company just because of an unfortunate chain of incompetencies involving a handful of people but I was unlucky enough to be caught in ... Read more
I understand that we cannot judge a company just because of an unfortunate chain of incompetencies involving a handful of people but I was unlucky enough to be caught in a saga of the sort. 1. First I received a text message telling my that there was an attempted delivery but I wasn't at home. No phone call, note left by the driver or attempt to deliver. I work from home so I am in all day. 2. I contact DHL and I am told the driver is going to attempt to redeliver on the same day. I am finally told he cannot do it so it is rescheduled for the next day. 3. The next day nobody shows up. No notifications from DHL. I contact customer services again and am told that they are sorry but they could not fulfill their promise of a delivery, why ? who knows. 4. I am told that 2 days later (on the following monday) my parcel will be delivered in high priority, guess what ? nobody turned up and I am told that I have to pick up my parcel from the depot. When I had clearly arranged a redelivery to my home address. 5. Tonight I am told "Please except my apologies, the courier has taken your shipment out for delivery today and has seen the original ODD. " why hasn't he seen the updated version of the ODD ? mystery again. 6. fingers crossed for tomorrow or I am going to have to hire a stork to go and pick up my parcel from their depot.
Frederic Com
20 August 2018
Awful manners
Parked in a disabled bay in Basingstoke when asked how long they would be they called me a cripple laughed and then drove off Just based on this wouldn’t use Read more
Parked in a disabled bay in Basingstoke when asked how long they would be they called me a cripple laughed and then drove off Just based on this wouldn’t use
Jack vokes
20 August 2018
Fantastic service from an angel in a van!
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise! There was a problem with the ... Read more
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise! There was a problem with the numbering of the apartments, but thanks to Ricky and his perseverance, he was an angel. Very polite, very helpful and very friendly. Thank you!
Diane Stevens
20 August 2018
Unhelpful customer service agents/ appealing drivers
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s ... Read more
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s a work place where the reception is manned 24/7. Call customer care, supervisor lied that he’s gonna call back. 2 days on, no driver has picked my parcel! Never using dhl again!!!!
F Afolabi
17 August 2018
least reliable service i ever used
not reliable service, they saying i refused delivery when it was never attempted in the first place Read more
not reliable service, they saying i refused delivery when it was never attempted in the first place
Pamela Glowacka
17 August 2018
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