DHL REVIEWS - PAGE 7

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 698 reviews
Early bird delivery
I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well ... Read more
I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well done dhl excellent service
Michele L
21 January 2021
VERY GOOD
WONDERFUL STAFF Read more
WONDERFUL STAFF
GNEKI JULES G
20 January 2021
Underpromised and Overdelivered....Great service
I was initially very dubious about sending my passport from South Africa to Uk for renewal. However I was promised in my local DHL collection office, that it was safe ... Read more
I was initially very dubious about sending my passport from South Africa to Uk for renewal. However I was promised in my local DHL collection office, that it was safe and tracked, and would be delivered by 18/1/21. It has arrived in Durham, and been signed for, just 2 days after mailing from Cape Town, and three days earlier than promised. An excellent service all round, with superb online tracking for the entire journey. Well done DHL.
Stephen T
15 January 2021
Attentive service.
Essan was very kind to try and deliver my parcel once when I wasn’t home and again later in the day. Also called and texted a couple of times to ... Read more
Essan was very kind to try and deliver my parcel once when I wasn’t home and again later in the day. Also called and texted a couple of times to see if I was in. really nice guy and I so appreciated him going to the extra effort. Absolutely would recommend.
Hannah R
13 January 2021
Need price tansparacny
No visibility of pricing scheme. I am trying to know what it costs so I can decide how much I can put in parcel till the next price bracket - ... Read more
No visibility of pricing scheme. I am trying to know what it costs so I can decide how much I can put in parcel till the next price bracket - very annoying
Helen
10 January 2021
I would recommend it
Cam
08 January 2021
WHS instore info differed from dhl web
Star rating is for DHL not WHS! The Box 3 provided at WHS Ely was printed with max weight 2kg. Unfortunately, dhl web had said 3kg so I had carefully ... Read more
Star rating is for DHL not WHS! The Box 3 provided at WHS Ely was printed with max weight 2kg. Unfortunately, dhl web had said 3kg so I had carefully weighed to that max. Am I going to be charged excess? Was this old stock of box? It was smaller than measurements given on web as I had cut a box to exact measurements and had needed padding! Also, staff at this branch unhelpful. Will go to another WHS branch next time.
Janet R
06 January 2021
Website information about depot incorrect
Booked a delivery to drop off at depot. Website stated that the depot is open today (Saturday) 08:00-12:00. Arrived at 11:35. Rang the intercom, no answer. Rang the customer information ... Read more
Booked a delivery to drop off at depot. Website stated that the depot is open today (Saturday) 08:00-12:00. Arrived at 11:35. Rang the intercom, no answer. Rang the customer information number, was politely informaed that the website had not been updated and infact the depot was closed this Saturday. Was awasted trip to the depot and the delivery will not be with my customer on Monday. Not impressed.
J Mistry
02 January 2021
Wonderful!! Fast and safe!! i would trust DHL with my future deliveries internationally and locally :)
Carms JL
31 December 2020
Brilliant efficient service in such difficult times.
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections ... Read more
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections and deliveries went according to plan. Our granddaughters have received their presents ready for the big day. So pleased.
Christine Copson
24 December 2020
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We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

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