DHL REVIEWS - PAGE 7

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 666 reviews
VERY GOOD SERVICE
This is the first time I've used DHL parcel delivery. After reaserching all parcel deliveries from UK to USA, this was an excellant service. Receipt said the parcel would take ... Read more
This is the first time I've used DHL parcel delivery. After reaserching all parcel deliveries from UK to USA, this was an excellant service. Receipt said the parcel would take 3 days from UK to USA delivery, and it did. I tracked all the way. Although I did think the cost was a little exspensive, I got over that bit and will definately use again
sheila
24 November 2020
Next day to Leeds.
I would totally recommend DHL. I recently sent 4 huge boxes of clothes and bedding etc to Leeds from London Collected from my home Delivered next day as promised before ... Read more
I would totally recommend DHL. I recently sent 4 huge boxes of clothes and bedding etc to Leeds from London Collected from my home Delivered next day as promised before Midday. Huge Thanks, driver friendly and helpful Will definitely use DHL In the future 100%
Faith S
24 November 2020
Doorstep
It would be a great idea to ring the bell! I wear a hearing aid and don't hear knocking. Good job I checked to see if he'd been. Otherwise NO ... Read more
It would be a great idea to ring the bell! I wear a hearing aid and don't hear knocking. Good job I checked to see if he'd been. Otherwise NO DELIVERY as it would have been stolen just sitting on the step.👹
Archie Lovatt
17 November 2020
Colin is a lovely delivery man!
Colin delivered a package from SKY which was an apology from them. I didn’t know what was inside but Colin placed it safely in my porch and then chatted to ... Read more
Colin delivered a package from SKY which was an apology from them. I didn’t know what was inside but Colin placed it safely in my porch and then chatted to me. I really appreciated his friendly attitude particularly after such a bad day, it really cheered me up.
Janine H
10 November 2020
So Impressed!
I am so impressed with DHL parcel collection and delivery, This is the first time I have used their service and it was to deliver several boxes of items of ... Read more
I am so impressed with DHL parcel collection and delivery, This is the first time I have used their service and it was to deliver several boxes of items of low monetary value but high in sentimental value. I had packaged various items belonging to my Aunt who recently passed away, to be delivered to her family in South Africa. I was very concerned in case anything was damaged or lost during transit. The parcels were picked up from my home on Tuesday this week and my cousin in SA let me know they had all arrived at her home this morning. A 3 day delivery is much quicker than we expected and all boxes were delivered with no damages found. Thank you!
Gill A
30 October 2020
Excellent Customer Service
Excellent Customer Service. I have accidentally entered my shipping address wrong. Realized after failing to deliver on the expected day. Called the customer service and they fixed the issue in ... Read more
Excellent Customer Service. I have accidentally entered my shipping address wrong. Realized after failing to deliver on the expected day. Called the customer service and they fixed the issue in a flash. Got the delivery next day without any issue.
Suneth T
27 October 2020
Brilliant staff
Had problems trying to sort out customs tariff code to send my parcel, spent four hours trying but gave up and next day called in at Darlington Blackett Road. The ... Read more
Had problems trying to sort out customs tariff code to send my parcel, spent four hours trying but gave up and next day called in at Darlington Blackett Road. The member of staff there ( sorry didn’t notice your name) was absolutely brilliant and after a while managed to sort it all out for me. My parcel arrived in Texas five days later.
Lynda R
20 October 2020
Way off on pick up times
Two parcels were booked to be collected between 9.00 am and 12.00 noon. Driver eventually turned up at 4.10 pm with no excuse other than he had been all over ... Read more
Two parcels were booked to be collected between 9.00 am and 12.00 noon. Driver eventually turned up at 4.10 pm with no excuse other than he had been all over the place. This really is not helpful. We paid for a morning pick up and over 4 hours later is not acceptable. Our office is actually closed so someone went in specifically to wait for DHL.
Julie Green
19 October 2020
Glorious service
Had a heavy and strange shaped item to send to Australia. Checked out DHL and was surprised at the attention received in particular Lorna who was excellent especially during these ... Read more
Had a heavy and strange shaped item to send to Australia. Checked out DHL and was surprised at the attention received in particular Lorna who was excellent especially during these awful times with social distancing etc. The price was fair but they offered free packaging. On the whole a good experience and stress free. Thank you and will definitely use you again and recommend you to my friends and family. People are too quick to complain but credit where it’s due. Well done.
Terry w
17 October 2020
Excellent service
You recently picked up a case in Stockport and delivered it to a relative in dubai, delivered on the third day, so so impressed. Thank you, so important to us ... Read more
You recently picked up a case in Stockport and delivered it to a relative in dubai, delivered on the third day, so so impressed. Thank you, so important to us to see this delivered safely and the joy its contents will bring.
Uk
17 October 2020
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