DHL REVIEWS - PAGE 7

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 358 reviews
Fantastic service from an angel in a van!
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise! There was a problem with the ... Read more
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise! There was a problem with the numbering of the apartments, but thanks to Ricky and his perseverance, he was an angel. Very polite, very helpful and very friendly. Thank you!
Diane Stevens
20 August 2018
Unhelpful customer service agents/ appealing drivers
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s ... Read more
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s a work place where the reception is manned 24/7. Call customer care, supervisor lied that he’s gonna call back. 2 days on, no driver has picked my parcel! Never using dhl again!!!!
F Afolabi
17 August 2018
least reliable service i ever used
not reliable service, they saying i refused delivery when it was never attempted in the first place Read more
not reliable service, they saying i refused delivery when it was never attempted in the first place
Pamela Glowacka
17 August 2018
Disgusted with one your drivers sat in his lorry blocked up disabled parking road watched me struggle to park with my elderly mother never moved stayed on his phone And two work colleagues sat next to him had to mount pavement to pass don’t give company
What I seen this morning does not leave your company with a good name I’m disgusted Read more
What I seen this morning does not leave your company with a good name I’m disgusted
Teresa Williams
17 August 2018
So expensive and disappointing
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. ... Read more
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. Online tracking is saying it will not be delivered until 20th Aug, meaning it will be 10 days after posting! If there was any indication that it would take this long, I would have gone to the post office and saved a lot of money and hassle. Now the documents are in the 2nd day sitting in Recife (Brazil) with the following message on online tracking 'Shipment held - Available upon receipt of payment'. I've paid all it was demanded (which was a lot for the service provided). There are no customs fees as the content is only documents. You'll never see myself as a customer again!
Ludalua
17 August 2018
Device with a smile
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and ... Read more
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and polite
Pat little
16 August 2018
Went from bad to worse
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he ... Read more
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he would have them , went back to his van produced 2 labels , sed he wud be back at 4pm as he cud not wait 5 mins for me to fill in the labels . Rubbish service .
Jacky carter
16 August 2018
Not good delivery
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct Read more
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct
Deividas
15 August 2018
Your delivery service is pathetic with no thought for the customer
A jenkins
14 August 2018
Great delivery guy and service!
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a ... Read more
I've sent my suitcase twice in a month now and the same delivery guy picked up my suitcase. He works in Clapham South area and I think he is a great value to the company. He is always smiling and happy. Also very friendly and asking if he can help and wishing me a good day. He looks like he is genuine. Usually I do not notice delivery people, as they do not look like they are enjoying it. But my compliments to this guy, he made my day again! Keep up the good work.
Allison
14 August 2018
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