DHL REVIEWS - PAGE 69

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 696 reviews
Made sending ski boots to Canada so easy!
I was most impressed by the service offered on DHL's behalf by Staples in York. I've now used the service twice to send parcels to Canada and both times the ... Read more
I was most impressed by the service offered on DHL's behalf by Staples in York. I've now used the service twice to send parcels to Canada and both times the staff have been incredibly helpful and efficient. Having a box provided and someone to sort out all the customs documents is a great help and both times my parcel has reached its destination in 5 days. It's' not cheap - but its probably no more expensive that other operators and it's certainly quick and easy.
C Pietrowski
16 December 2010
Quick and Easy
This was just so brilliantly easy - take items to Staples in Banbury, they box it up and in minutes the parcel is sorted and at £12.95 a real bargain. ... Read more
This was just so brilliantly easy - take items to Staples in Banbury, they box it up and in minutes the parcel is sorted and at £12.95 a real bargain. DHL collected it the same day, and 24 hours later it was delivered to Sussex and signed for - I was able to track it every step of the way. Simple, quick, inexpensive. Brilliant.
S Dingle
16 December 2010
Excellent service
I would thoroughly recommend using this service to send parcels to Europe quickly. The instore staff were very helpful as was the courier who waited for my parcel. Tracking enabled ... Read more
I would thoroughly recommend using this service to send parcels to Europe quickly. The instore staff were very helpful as was the courier who waited for my parcel. Tracking enabled me to know progress of the item and report this to those awaiting it. From Surrey to a remote part of Romania in 3 days - impressive!
Julie
21 November 2010
I'm impressed - Well done
I recently sent a package to S E Asia and was told it would take between 1 -5 working days. It actually left Canterbury on Thursday, the day I took ... Read more
I recently sent a package to S E Asia and was told it would take between 1 -5 working days. It actually left Canterbury on Thursday, the day I took it into Rymans and arrived at its destination the following Monday morning. I'd just like to thank all your staff for their help in this transaction. I would definitely use you again, and also recommend you. Well done. You came up with the goods.
Pip
16 November 2010
Excellent!
I have recently sent my documents to Thailand with a DHL servicepoint in Coventry and I find it is very simple! Ryman, the servicepoint, is conveniently located in the city ... Read more
I have recently sent my documents to Thailand with a DHL servicepoint in Coventry and I find it is very simple! Ryman, the servicepoint, is conveniently located in the city centre and their staff is very helpful. The envelope arrives in a good condition, and it only took 2 days! (compare to Parcelforce who achieves the same goal but charges a lot more). I will definitely use DHL again next time, and will recommend this service to my friends. I think DHL should advertise more about the servicepoints, since I only find out online.
Nook
13 November 2010
Excellent service!
I recently used the Post Office Service for overseas mail Airsure which took 10 days to deliver to San Javier in Murcia although their advertising states about 3 working days. ... Read more
I recently used the Post Office Service for overseas mail Airsure which took 10 days to deliver to San Javier in Murcia although their advertising states about 3 working days. I only found out about DHL's service last week the same delivery destination from the East Midlands took under two days with DHL and was fully tracked throughout. It is worth the extra cost because it actually does what it says on the tin. The staff in WH Smith, Burton on Trent were great. I think DHL needs to advertise their link up with Rymans, WH Smiths and Staples more because I was completely unaware and thought DHL courier services was only for business customers.
Alice
03 November 2010
Childrens library
Childrens library I arrived just before closing time in store and the staff particulary Andy went out of their way to help me despatch 60 second hand books to a ... Read more
Childrens library I arrived just before closing time in store and the staff particulary Andy went out of their way to help me despatch 60 second hand books to a remote destination in the Himalayas. The books are to start a childrens library with the organisation iSpiice that operate with volunteer placements in various projects in Himachel Pradesh, India. I had found while working with the children that they only had two books to choose from. Yours was the only company that was reliable and fast. The staff in Ryman Stationery, Bridlington, East Yorkshire should be congratulated on their customer service, thankyou for going that extra mile for me, well done.
Margaret
30 October 2010
Thankyou
I discovered DHL in JAN 2010 and their service has been great. My family live in the most remotest part of the world. For many years I used Royal mail ... Read more
I discovered DHL in JAN 2010 and their service has been great. My family live in the most remotest part of the world. For many years I used Royal mail and pray to God for the parcel to my nieces and nephews. But now thanks to DHL, it takes them three days to recieve parcels from the UK...I WAS A BIT DISAPPOINTED ONCE when DHL opened my parcel and did not close it properly, by the time the parcel arrived some of the clothes were missing but nevertheless, I will sill give them 99%. Keep up the spirit DHL.
Joan
09 October 2010
Customs duty on gifts for my kids comments
When i lived in Nigeria, I used DHL and recommended you to everyone I knew for fast and reliable services, living in England I still use you, but a few ... Read more
When i lived in Nigeria, I used DHL and recommended you to everyone I knew for fast and reliable services, living in England I still use you, but a few days ago I sent a couple of games and children's clothing (for my children) to Nigeria, and the person I addressed it to was called to come and clear it at customs. It was cleared for around the equivalent of £80, after paying £69.95 so as to meet a deadline for my daughters prom, I am really upset as I had no idea you had to pay customs duty on childrens clothing especially as it was such a small box and was not for resale, I will still use your service but only for documents.
Olusola
29 June 2010
Reply from DHL

Dear Olusola,

Thank you for your recent comments regarding the DHL service. We are very sorry to hear of your issues with Nigeria customs. However, we can only stress that DHL (or any other courier company) has no control over local custom departments and any duties applied is enforced by the country custom authorities.

We try our up most to highlight that duties may be be applied when sending goods internationally by including information within the leaflet, the information pad, the receipt wallet and the air way bill - all of which can be found instore when sending your parcel.

Once again, we are very sorry to hear of your issues and hope you continue to use the DHL service in future months.

Best regards
DHL Express UK
Well done D.H.L
After using royal mail for parcels to the U.S.A. I saw DHL services offered at my local Rymans. Parcels with royal mail took 5-12 weeks! padded envelopes 2 weeks. DHL ... Read more
After using royal mail for parcels to the U.S.A. I saw DHL services offered at my local Rymans. Parcels with royal mail took 5-12 weeks! padded envelopes 2 weeks. DHL had my parcel delivered in less than 48 hours. For security reasons mail had been opened and a birthday present which I had wrapped up. Which had been sealed again. In future I will leave cards & letters unsealed and presents unwrapped. The prices charged were not expensive compared to Royal Mail charges. Well done DHL. I will be using your services again soon.
D Shepherd
13 June 2010
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