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DHL EXPRESS REVIEWS - PAGE 68
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Crossed wires
In most cases I would say an early delivery is convenient. However this time I was notified a few hours before my parcel would be delivered (a day early!). I ... Read more
In most cases I would say an early delivery is convenient. However this time I was notified a few hours before my parcel would be delivered (a day early!). I cancelled the delivery for that day and has booked a re-delivery for the following day. Although, when I got home there was a slip from DHL saying they had tried to deliver, but no one had been in to sign for it. So I called up their nearby office, left a couple of messages as they were very busy. The next day I called around 11:00 to see if the driver had already left. He had, and wouldn't be around for at least a few more hours. Roll on to 17:20 (10 minutes before your working hours are over) and I was promised it would be delivered that evening sometime before 19:00 as the driver was understandably very busy. It wasn't the drivers fault at all. When I got through to customer services, on the phone, they were very helpful and contacted the driver to see what his estimated time of arrival would be. In summary, next time I will be picking up my parcel from the DHL collection point, rather than booking a re-delivery and not being able to leave the house all day.
Helen
26 November 2014
DHL first class service from Germany to Scottish Borders 2 days before expected delivery. How good is that
DHL delivery driver very professional. DHL super efficient with excellent tracking information I knew exactly where my delivery was at any given time. First class service. Read more
DHL delivery driver very professional. DHL super efficient with excellent tracking information I knew exactly where my delivery was at any given time. First class service.
Jeniffer Clark
18 November 2014
Brilliant
I had the most helpful and caring guy named Howard. He did not panic. He put everything right when we had no documents. Cannot fault DHL in any way. Would ... Read more
I had the most helpful and caring guy named Howard. He did not panic. He put everything right when we had no documents. Cannot fault DHL in any way. Would use them myself. Thank you for caring DHL. Kind Regards Marjorie
M.Page
28 October 2014
Using latest technology to give the best customer experience, thanks DHL
The accuracy of the expected delivery times and the easy ability to change delivery address etc is fantastic. gone are the days of waiting in all day for a parcel, ... Read more
The accuracy of the expected delivery times and the easy ability to change delivery address etc is fantastic. gone are the days of waiting in all day for a parcel, the new age of internet shopping is here, you had better start recruiting more drivers.
Andy Mitchell
01 October 2014
Fast delivery & cute delivery guy
The delivery arrived 3 days after I ordered it which is amazing, and the guy who delivered it was absolutely beautiful. Read more
The delivery arrived 3 days after I ordered it which is amazing, and the guy who delivered it was absolutely beautiful.
Lisa
26 September 2014
Really impressed - far better than Royal Mail/Parcelforce
We ordered two products separately from overseas under different christian names and expected them to be delivered to our home address. The day before delivery we were sent a text ... Read more
We ordered two products separately from overseas under different christian names and expected them to be delivered to our home address. The day before delivery we were sent a text and given the option to have them delivered to a local depot which as it happened was more convenient for that particular day.
The delivery person noticed that he had two parcels for us by coincidence and called to ask if we wanted both dropped off there. We asked if they could both be collected by one person and he called back within 3 minutes to say 'yes' if we had ID.
We later had a text from the depot to say they closed at 6. When I collected the parcels the lady was very friendly and helpful, far better than the grim Royal Mail collection centre.
We have had some bad experiences with Royal Mail and Parcelforce and were really impressed with this service and communication. You can't choose who delivers your parcel but if we could we would definitely choose DHL!!
Wendy
15 August 2014
Fantastic Service
My package was sent via DHL from Milan Italy on 23rd July 2014, I signed for delivery in the UK at 09.24 on 24th July - absolutely fantastic service. Many ... Read more
My package was sent via DHL from Milan Italy on 23rd July 2014, I signed for delivery in the UK at 09.24 on 24th July - absolutely fantastic service. Many thanks
Phil Howard
24 July 2014
Best service ever to Cambodia
Have used a couple of courier services. Not only are the prices cheaper - but delivery is quicker. Tracking is second to none. My preferred choice of courier for International ... Read more
Have used a couple of courier services. Not only are the prices cheaper - but delivery is quicker. Tracking is second to none. My preferred choice of courier for International Shipments
Bob C
18 July 2014
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.