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DHL EXPRESS REVIEWS - PAGE 67
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
superfast delivery in time for my family to enjoy british xmas treats!!
box was collected on the friday 5th december & with dhl tracking number I could track it right to delivery address.
the courier tried to deliver on monday the 8th ... Read more
box was collected on the friday 5th december & with dhl tracking number I could track it right to delivery address.
the courier tried to deliver on monday the 8th but my family were not at home so it was redelivered on tuesday the 9th december. Everything was as I had packed it. Well done once again DHL. I have used you for about 3-4 years & will certainly be using you again. P.S. I forgot to say it was delivered to pembroke pines near Miami florida & sent from merseyside near liverpool.
not cheap but well worth it & much better than u.k royal mail service.
dorothyshepherd
02 January 2015
EXQUISITE
Amazing! I am only a child who is in year 7 and i have never had service like it. I ordered 1 day ago and it is here now! Now ... Read more
Amazing! I am only a child who is in year 7 and i have never had service like it. I ordered 1 day ago and it is here now! Now that is some posting! I order from BIRMINGHAM and is here now.
Kristian Inns
19 December 2014
The order even though was 20 kilo was delivered befor I even packed it abs brill great service
The buyer was delighted with the speed of delivery brill service
Would use this service again definitely Read more
The buyer was delighted with the speed of delivery brill service
Would use this service again definitely
Thomas jones
18 December 2014
Flexible & SUPER Helpful with EXCELLENT Customer Service!!
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec..
DHL Express Service was used as it was the fastest available..
Friday 12th Dec & still no parcel.. :( ... Read more
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec..
DHL Express Service was used as it was the fastest available..
Friday 12th Dec & still no parcel.. :(
Called Customer Services on Saturday at 8am & got told parcel was at my local depot & will arrive by Monday..
Explained that I was getting married on Monday & the advisor was brilliant she made sure it was prioritised & I received it the very same day!!!!!
Emily from DHL Express Customer Services Team - You are a star & you saved my day!! :D
Thank Youuuuu :)
I H
13 December 2014
The guy who delivered the parcel was really lovely, wish you peace, safe and happyiness. Merry Christmas
Fast and efficient, Friendly and responsible
Professional
Hope you have a good christmas Read more
Fast and efficient, Friendly and responsible
Professional
Hope you have a good christmas
Qingyu Hou
12 December 2014
theres always something you can do
We booked,through the centralised system, an overnight to zurich from the UK, on collection day we wre running a little late so we asked to put the collection back an ... Read more
We booked,through the centralised system, an overnight to zurich from the UK, on collection day we wre running a little late so we asked to put the collection back an hour or so
At 5.30pm, the parcel still sitting in my office, I called the depot direct to check, it had been missed, we panicked
The consignment carried 28 hand made gifts for the UBS banks deal dinner on the very evening of the delivery date, guests were flying in from all over Europe and beyond, we moved mountains and the client paid a premium to get the gifts produced on time, we knew it would be tight, the overnight was the only option
At 6pm the manager Alan Griffiths was informed of the missed pick up, the importance of the consignment and the timing. He snapped into action, at 7.00 pm he was waiting personally for me at a motorway service station a 30 minumte drive and mid way point for each of us, from there he was driving to the trunker
Its the kind of action and dedication that gets you noticed in the business world, as a model making studio in the high end custom gift business, were always working to crazy deadlines and over-nighting for important events usually the blue chips, every one in our chain is on board with our philosophy and so is Alan and DHL
Were opeing an accout today, were very impressed, the original pick up they missed, yes, BUT they put it right, every one makes mistakes, its the ones who will do everything they can to retrieve the situation while there is time, its that empathy, thats what we want from our courier !!
Our thanks to Alan and his team from code3models, podium design and UBS, merry Christmas and a happy new year
By the way Alan called the next moring to say the client had signed for the parcel at 10.05 am
thats fast
Tony Graham
code3models
tony graham
05 December 2014
Phil from DHL saved the day!! thanks Phil!
I had an issue with Argentinian customs that in all fairness was probably my fault and customs fault, but it meant the package was almost not delivered duty to outrageous ... Read more
I had an issue with Argentinian customs that in all fairness was probably my fault and customs fault, but it meant the package was almost not delivered duty to outrageous charges. Phil stepped in and sorted everything out and smoothed over customs (and me). My package was delivered and all was good in the World thank you Phil!!
sunita day
28 November 2014
Fantastic delivery!
The guy who delivered the parcel was fantastic, was prepared to go beyond the call of duty to make sure my package was safe despite me saying that I didn't ... Read more
The guy who delivered the parcel was fantastic, was prepared to go beyond the call of duty to make sure my package was safe despite me saying that I didn't mind it being left on the porch. Lovely bloke!
Joel Peat
27 November 2014
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