DHL REVIEWS - PAGE 66

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 682 reviews
Charming team at Nine Elms
I arrive at Nine Elms yesterday to pick up a package. I'd managed to throw away the reminder note and delete the text so had no waybill number. The team's ... Read more
I arrive at Nine Elms yesterday to pick up a package. I'd managed to throw away the reminder note and delete the text so had no waybill number. The team's reaction was to be charming and helpful and a young lad called Arun (?) took ownership of the issue. He spent half an hour tracking it down, personally contacting the courier to locate it. The team were all smiley, helpful and hospitable and I was charmed by them. Thank you, Nine Elms Service Point team. Regards - Mike
Mike Ward
02 August 2013
AMAZING SERVICE! DEFINITELY THE BEST!
I ordered something from Barcelona, Spain and on the product website it said that I should receive my order in the next 7 to 12 days. Instead, I received it ... Read more
I ordered something from Barcelona, Spain and on the product website it said that I should receive my order in the next 7 to 12 days. Instead, I received it in less than 48 hours, thanks to DHL! I love it and now know to use it more often.
Sephora
25 July 2013
What a marvellous service.
We took out parcel for collection on Tuesday morning and it has been delivered to our son in Los Angeles on Thursday morning, less than 48 hours. We will never ... Read more
We took out parcel for collection on Tuesday morning and it has been delivered to our son in Los Angeles on Thursday morning, less than 48 hours. We will never use the Post Office again as they take over two weeks (nearly 4 at Xmas) to deliver air mail parcels and then some of them get lost as ours did with no compensation payable. DHL cost a bit more but they are well worth it, easy to track from the offset to delivery. THANK YOU VERY MUCH
Eileen Fox
07 February 2013
Excellent Service
I have send parcels to my friend in Ghana and was amazed by speed of delivery and courtesy of DHL staff. Read more
I have send parcels to my friend in Ghana and was amazed by speed of delivery and courtesy of DHL staff.
Paul Dyer
02 January 2013
Great Service, Thanks
I had to send some important and time sensitive documents, plus a couple of christmas cards to family in Sierra Leone. At the service point on Tuesday I was told ... Read more
I had to send some important and time sensitive documents, plus a couple of christmas cards to family in Sierra Leone. At the service point on Tuesday I was told I had missed the last posting date before Christmas. So I was a little worried and anxious as I tracked my parcel, but to my surprise it arrived in Freetown today and just now my relative was called by DHL and told she could collect it tomorrow morning (Sat 22nd Dec). So I'm very happy, thanks for a great service.
Allan Watkins
21 December 2012
Great Service
Sent a parcel from Stoke-on-Trent, UK to Cebu, Philippines (SM City Mall servicepoint). I had sealed cards and gifts and was told I should have left them open for inspection ... Read more
Sent a parcel from Stoke-on-Trent, UK to Cebu, Philippines (SM City Mall servicepoint). I had sealed cards and gifts and was told I should have left them open for inspection but the parcel was accepted and was told it would be X-rayed so I didn't have to open everything. Even though the time stated up to 5 days for delivery the parcel arrived at it's collection point in the Philippines in 2 days. Very quick! The condition of the parcel was good too. The person collecting the parcel even got a telephone call from the service point agent saying the parcel was ready to collect (I had left the receivers mobile number in case of problems). Would definitely use again.
Michael Beresford
09 October 2012
Good Service!!!
I am really happy with the service of DHL, it was amazing and quick. But one negative point is that the prices are bit high, however you feel safe when ... Read more
I am really happy with the service of DHL, it was amazing and quick. But one negative point is that the prices are bit high, however you feel safe when you send something with DHL. Keep it up, and please lower the prices if it's possible.
Wazz
15 May 2012
Excellent Service
BRILLIANT it was good too be able too track the documents so very pleased with the service Norwich to India two days. Lost so many items with ROYAL MAIL will ... Read more
BRILLIANT it was good too be able too track the documents so very pleased with the service Norwich to India two days. Lost so many items with ROYAL MAIL will definitely use this service again. Thanks to the friendly young lady in Ryman Norwich.
Brian Barker
21 April 2012
Competitive prices for a courier service and phenomenal service!
Exceptional service - sent a parcel of sensitive documents on Friday afternoon to Ottowa, Canada and arrived, signed for, by 12 noon on the following Monday. Prices are expensive compared ... Read more
Exceptional service - sent a parcel of sensitive documents on Friday afternoon to Ottowa, Canada and arrived, signed for, by 12 noon on the following Monday. Prices are expensive compared to Royal Mail but extremely competitive with other courier services and worth every penny with door-to-door tracking and express turnaround. Would highly recommend to anyone!
Tracey
12 March 2012
Fantastic Service
Parcel dropped at DHL Servicepoint in Elgin, north of Scotland was delivered to my son in South Carolina within 36 hours - very impressive. Read more
Parcel dropped at DHL Servicepoint in Elgin, north of Scotland was delivered to my son in South Carolina within 36 hours - very impressive.
Maureen Campbell
24 August 2011
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