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DHL EXPRESS REVIEWS - PAGE 66
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Wonderful DHL driver
My DHL delivery and collection driver is the best person I have dealt with in a long time, he is polite , helpful and always reliable, he deserves to be ... Read more
My DHL delivery and collection driver is the best person I have dealt with in a long time, he is polite , helpful and always reliable, he deserves to be No 1
After using parcel pete for the last time I will now be a loyal DHL customer due to your driver
Thank you so much
Debbie
Deborah Broadhurst
17 March 2015
Hopeless
2nd day waiting my parcel. They didn`t find the address but that was no problem in the last 3 years for any carrier. Time wasting, seriously I`m deeply disappointed. Finally ... Read more
2nd day waiting my parcel. They didn`t find the address but that was no problem in the last 3 years for any carrier. Time wasting, seriously I`m deeply disappointed. Finally get in a collection point.
Ramona Kiss
11 March 2015
Reply from DHL
Dear Ramona
Thank you for taking the time to give us your feedback.
We are really sorry to hear that you have experienced a problem with the service you have received from DHL. We have directed your issue to our Customer Service team.
Best regards
DHL Express UK
DHL Express UK
Useless
Had a partial delivery on Saturday morning. One item was missing. I telephoned the customer support line asking if I could collect from the depot (Liverpool). Was told they shut ... Read more
Had a partial delivery on Saturday morning. One item was missing. I telephoned the customer support line asking if I could collect from the depot (Liverpool). Was told they shut in 20 minutes ( I live 20 minutes from the depot). Customer services tried to call the depot and got no answer. I asked if I could pick the item up from the depot on Monday (today). Customers service said they would email the depot and get them to put it to one side. Customer service also asked me to call back on Monday morning to confirm I could collect. I called today (Monday) at 07:30 and was told by customer service the item had been scanned on to the delivery vehicle and would be delivered today. What happened to being able to collect the item?
As of 13:30 nothing has arrived I double checked using online tracking to see at 08:33 the item had been held for collection by customer and then at 08:47 it had been scanned as being with the courier.
I called customer service only to be told the item was out for delivery and they couldn't get through to the driver to let me know when it would be delivered.
Also the customer service representative who I spoke to on Saturday said he would ask for a priority delivery if he couldn't get it held for collection. I guess after 13:30 and still waiting is not a priority
I've no doubt this review will not appear on the DHL website
Andrew Law
02 March 2015
Reply from DHL
Dear Andrew,
Thank you for reviewing your recent experience with DHL.
We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.
Best regards
DHL Express UK
DHL Express UK
VERY HELPFUL DELIVERY DRIVER
I was sending my first package from the UK to Europe and the delivery driver was extremely helpful in helping me fill out the waybill form. I had a lot ... Read more
I was sending my first package from the UK to Europe and the delivery driver was extremely helpful in helping me fill out the waybill form. I had a lot of confidence that my package would be looked after and would arrive on time. 10/10
DAVID TAIT
16 February 2015
Superb!
Well impressed DHL!!!, you picked a parcel up for me in Gotheberg at 17:08 on Monday, and I had it delivered to me at home in Colchester at 12:10 on ... Read more
Well impressed DHL!!!, you picked a parcel up for me in Gotheberg at 17:08 on Monday, and I had it delivered to me at home in Colchester at 12:10 on Tuesday, less than 20 hours door to door!
David Richardson
04 February 2015
Super fast pick up!
Outstanding service!
I called your centre at 14:28hrs and at 14:35hrs my parcel was picked up......amazing. May now consider using you for my business deliveries. Read more
Outstanding service!
I called your centre at 14:28hrs and at 14:35hrs my parcel was picked up......amazing. May now consider using you for my business deliveries.
Allison
02 February 2015
Poor at delivery, great at customer service
Paid the highest price for the international delivery in 24 hours. Unfortunately, I didn't get the package in the 24 hours because the courier couldn't find the home, though I ... Read more
Paid the highest price for the international delivery in 24 hours. Unfortunately, I didn't get the package in the 24 hours because the courier couldn't find the home, though I had never issues with getting packages before. Then called the customer services next day, got a great help, and then reschedule my delivery on that day. Waited whole day at home, but when I checked the tracking number on DHL's website, it came as a surprise that the courier couldn't deliver the package because supposedly I wasn't at home. Called the customer service again and decide to deliver my package to one of the DHL's service points. So this afternoon, after 70 hours, not 24 hours as promised, I finally got my package. Would use it again but only this time won't pay as high as this time and ask them to deliver to one of their service points.
User3214234123
29 January 2015
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.