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DHL EXPRESS REVIEWS - PAGE 65

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 729 reviews
Superb!
Well impressed DHL!!!, you picked a parcel up for me in Gotheberg at 17:08 on Monday, and I had it delivered to me at home in Colchester at 12:10 on ... Read more
Well impressed DHL!!!, you picked a parcel up for me in Gotheberg at 17:08 on Monday, and I had it delivered to me at home in Colchester at 12:10 on Tuesday, less than 20 hours door to door!
David Richardson
04 February 2015
Super fast pick up!
Outstanding service! I called your centre at 14:28hrs and at 14:35hrs my parcel was picked up......amazing. May now consider using you for my business deliveries. Read more
Outstanding service! I called your centre at 14:28hrs and at 14:35hrs my parcel was picked up......amazing. May now consider using you for my business deliveries.
Allison
02 February 2015
Poor at delivery, great at customer service
Paid the highest price for the international delivery in 24 hours. Unfortunately, I didn't get the package in the 24 hours because the courier couldn't find the home, though I ... Read more
Paid the highest price for the international delivery in 24 hours. Unfortunately, I didn't get the package in the 24 hours because the courier couldn't find the home, though I had never issues with getting packages before. Then called the customer services next day, got a great help, and then reschedule my delivery on that day. Waited whole day at home, but when I checked the tracking number on DHL's website, it came as a surprise that the courier couldn't deliver the package because supposedly I wasn't at home. Called the customer service again and decide to deliver my package to one of the DHL's service points. So this afternoon, after 70 hours, not 24 hours as promised, I finally got my package. Would use it again but only this time won't pay as high as this time and ask them to deliver to one of their service points.
User3214234123
29 January 2015
superfast delivery in time for my family to enjoy british xmas treats!!
box was collected on the friday 5th december & with dhl tracking number I could track it right to delivery address. the courier tried to deliver on monday the 8th ... Read more
box was collected on the friday 5th december & with dhl tracking number I could track it right to delivery address. the courier tried to deliver on monday the 8th but my family were not at home so it was redelivered on tuesday the 9th december. Everything was as I had packed it. Well done once again DHL. I have used you for about 3-4 years & will certainly be using you again. P.S. I forgot to say it was delivered to pembroke pines near Miami florida & sent from merseyside near liverpool. not cheap but well worth it & much better than u.k royal mail service.
dorothyshepherd
02 January 2015
Great collection service, friendly, professional and quick.
Lucy
30 December 2014
EXQUISITE
Amazing! I am only a child who is in year 7 and i have never had service like it. I ordered 1 day ago and it is here now! Now ... Read more
Amazing! I am only a child who is in year 7 and i have never had service like it. I ordered 1 day ago and it is here now! Now that is some posting! I order from BIRMINGHAM and is here now.
Kristian Inns
19 December 2014
The order even though was 20 kilo was delivered befor I even packed it abs brill great service
The buyer was delighted with the speed of delivery brill service Would use this service again definitely Read more
The buyer was delighted with the speed of delivery brill service Would use this service again definitely
Thomas jones
18 December 2014
Flexible & SUPER Helpful with EXCELLENT Customer Service!!
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec.. DHL Express Service was used as it was the fastest available.. Friday 12th Dec & still no parcel.. :( ... Read more
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec.. DHL Express Service was used as it was the fastest available.. Friday 12th Dec & still no parcel.. :( Called Customer Services on Saturday at 8am & got told parcel was at my local depot & will arrive by Monday.. Explained that I was getting married on Monday & the advisor was brilliant she made sure it was prioritised & I received it the very same day!!!!! Emily from DHL Express Customer Services Team - You are a star & you saved my day!! :D Thank Youuuuu :)
I H
13 December 2014
The guy who delivered the parcel was amazing ,
Qingyu Hou
12 December 2014
The guy who delivered the parcel was really lovely, wish you peace, safe and happyiness. Merry Christmas
Fast and efficient, Friendly and responsible Professional Hope you have a good christmas Read more
Fast and efficient, Friendly and responsible Professional Hope you have a good christmas
Qingyu Hou
12 December 2014
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.