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DHL EXPRESS REVIEWS - PAGE 64

These reviews are for DHL Express only. If you would like to read reviews for DHL Parcel UK, please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL Parcel UK, please contact DHL Parcel Customer Service directly. DHL Express is unable to assist with DHL Parcel UK enquiries.

How do I know if I am a DHL Express or DHL Parcel customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10-digits, track your shipment on the DHL Parcel website.

 

 

Average rating 4.1 out of 5
Based on 729 reviews
Briliant delivery service on your route 16
your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. ... Read more
your delivery courier made my day by returning to deliver the package as i was out when she first attempted. Thay's superb service. She is an ambassador for your business. More business' shuld replicate this great customer experience.
nancy court
10 April 2015
Perfect Service to Nigeria.
Courier service went hitch free. Read more
Courier service went hitch free.
Seun Onas
07 April 2015
Terrible! Poor service!
To say that your service is VERY BAD is an understatement. After waiting all day and verifying that my package would be delivered, I found out after 6 pm that ... Read more
To say that your service is VERY BAD is an understatement. After waiting all day and verifying that my package would be delivered, I found out after 6 pm that the driver couldn't make the delivery. Needless to say I was VERY UPSET! the contents of that package was for a presentation the next day!! I asked if they could deliver it the next morning, but the representative couldn't guarantee that. I asked for a supervisor who reiterated the same thing, but without apathy. Now that I know how poor your service is and that nothing is guaranteed with you, I will never use DHL again. And I am spreading the word on every social media website out there.
Larry Chew
19 March 2015
Reply from DHL

Dear Larry,

Thank you for taking the time to give us your feedback.

We are sorry to hear that your package has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly. 

Best regards
DHL Express UK
Wonderful DHL driver
My DHL delivery and collection driver is the best person I have dealt with in a long time, he is polite , helpful and always reliable, he deserves to be ... Read more
My DHL delivery and collection driver is the best person I have dealt with in a long time, he is polite , helpful and always reliable, he deserves to be No 1 After using parcel pete for the last time I will now be a loyal DHL customer due to your driver Thank you so much Debbie
Deborah Broadhurst
17 March 2015
Wonderful service.
Alan Foulger
12 March 2015
Hopeless
2nd day waiting my parcel. They didn`t find the address but that was no problem in the last 3 years for any carrier. Time wasting, seriously I`m deeply disappointed. Finally ... Read more
2nd day waiting my parcel. They didn`t find the address but that was no problem in the last 3 years for any carrier. Time wasting, seriously I`m deeply disappointed. Finally get in a collection point.
Ramona Kiss
11 March 2015
Reply from DHL

Dear Ramona

Thank you for taking the time to give us your feedback.

We are really sorry to hear that you have experienced a problem with the service you have received from DHL. We have directed your issue to our Customer Service team.

Best regards
DHL Express UK
Useless
Had a partial delivery on Saturday morning. One item was missing. I telephoned the customer support line asking if I could collect from the depot (Liverpool). Was told they shut ... Read more
Had a partial delivery on Saturday morning. One item was missing. I telephoned the customer support line asking if I could collect from the depot (Liverpool). Was told they shut in 20 minutes ( I live 20 minutes from the depot). Customer services tried to call the depot and got no answer. I asked if I could pick the item up from the depot on Monday (today). Customers service said they would email the depot and get them to put it to one side. Customer service also asked me to call back on Monday morning to confirm I could collect. I called today (Monday) at 07:30 and was told by customer service the item had been scanned on to the delivery vehicle and would be delivered today. What happened to being able to collect the item? As of 13:30 nothing has arrived I double checked using online tracking to see at 08:33 the item had been held for collection by customer and then at 08:47 it had been scanned as being with the courier. I called customer service only to be told the item was out for delivery and they couldn't get through to the driver to let me know when it would be delivered. Also the customer service representative who I spoke to on Saturday said he would ask for a priority delivery if he couldn't get it held for collection. I guess after 13:30 and still waiting is not a priority I've no doubt this review will not appear on the DHL website
Andrew Law
02 March 2015
Reply from DHL

Dear Andrew,

Thank you for reviewing your recent experience with DHL.

We apologise that you have received a less than satisfactory service. We take all feedback very seriously, so please be assured that we will investigate these issues thoroughly and our Customer Service team will contact you.

Best regards
DHL Express UK
Excellent, Beautiful, Awesome Service
Erena Stanley
25 February 2015
VERY HELPFUL DELIVERY DRIVER
I was sending my first package from the UK to Europe and the delivery driver was extremely helpful in helping me fill out the waybill form. I had a lot ... Read more
I was sending my first package from the UK to Europe and the delivery driver was extremely helpful in helping me fill out the waybill form. I had a lot of confidence that my package would be looked after and would arrive on time. 10/10
DAVID TAIT
16 February 2015
Awesome
The Best you could get in the world. Read more
The Best you could get in the world.
Anthony Paul Da Veiga
08 February 2015
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.