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DHL EXPRESS REVIEWS - PAGE 61

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 730 reviews
Even at 6am, DHL still deliver great service.
My order came in from Germany to Heathrow and I urgently needed it before 9am. I received an email from my local depot at 6:20am so made my way there. ... Read more
My order came in from Germany to Heathrow and I urgently needed it before 9am. I received an email from my local depot at 6:20am so made my way there. Despite the fact they didn't open properly for collections until 8am, I was welcomed and the service I received really was great. Great staff at the Hemel Hempstead depot.
Jacob
08 October 2015
Absolutely excellent
I booked for five parcels to be collected from our home in the UK and to be delivered to our place in Spain. It was collected on the 16 September ... Read more
I booked for five parcels to be collected from our home in the UK and to be delivered to our place in Spain. It was collected on the 16 September and I was given an estimated delivery date of the 21 September. I tracked it all the way and on the morning of the 21 I received a text giving an hour slot between which it would be delivered. It arrived on time as estimated, all intact. I cannot rate this service highly enough. Local services have struggled to find us in Spain but not DHL. Will definitely use them again. Thank you DHL.
Lynne Studley
05 October 2015
Really great service
Your driver is the nicest guy in the world, a genuine ambassador for your company. A really great service, unlike some of your competitors. We get a regular delivery, and ... Read more
Your driver is the nicest guy in the world, a genuine ambassador for your company. A really great service, unlike some of your competitors. We get a regular delivery, and always look forward to a bit of cheery banter with your deliveryman.
Charlie Smith
05 October 2015
SIMPLY PERFECT!
No words to describe what an easy experience following the heartache, aggravation and upset of using Ipostparcels. Your staff on the telephone were more than helpful in dealing with my ... Read more
No words to describe what an easy experience following the heartache, aggravation and upset of using Ipostparcels. Your staff on the telephone were more than helpful in dealing with my request. They were pleasant and helpful and tried to get me the best deal for my needs. Your cheerful and helpful driver arrived within the correct time frame and knew exactly what to do. He also knew where my parcel was going and when it would get there. It was a pleasure to deal with him. Im sure that my parcel will reach its destination safely and I would use you again. Thank you for an easy experience.
M Bateman
02 October 2015
So far so good, but I am getting a little bit nervous due to the parcels not travelling together and one of them has not showed up on the tracking system since 2.00pm yesterday afternoon.. I am a little bit concerned.
I am pleased with DHL so far, although one of my Parcels is yet to show up on the tracking system and a little bit concerned about it. I have ... Read more
I am pleased with DHL so far, although one of my Parcels is yet to show up on the tracking system and a little bit concerned about it. I have seen one of the CEO's of DHL on the Undercover Boss program, he is a decent person, cares about his employee and I am sure he will uphold the integrity of the company, I hope to receive my parcels asap. I will recommend DHL any day based on what I learnt from the Undercover Boss program. I would not mind working for the company.
Ann
01 October 2015
UNBELIEVABLE
I ORDERED AN ITEM FROM UK HAD IT DELIVERED TO FRANCE IN 3 DAYS FOR £20 CHARGE - UNBELIEVABLE SERVICE - WELL IMPRESSED Read more
I ORDERED AN ITEM FROM UK HAD IT DELIVERED TO FRANCE IN 3 DAYS FOR £20 CHARGE - UNBELIEVABLE SERVICE - WELL IMPRESSED
BERNARD LYNSKEY
24 September 2015
best of the best
just wow, the price really deserved. and arrived before expected arrival date. just amazing and highly recommended. thank you a lot for the service. Khalil Al Hooti Read more
just wow, the price really deserved. and arrived before expected arrival date. just amazing and highly recommended. thank you a lot for the service. Khalil Al Hooti
khalil Al Hooti
23 September 2015
Great help
A big thanks to Amy and all customer service staff and Sophie in accounts for their help and persistence in bringing our Malawi problem to a successful result. Read more
A big thanks to Amy and all customer service staff and Sophie in accounts for their help and persistence in bringing our Malawi problem to a successful result.
allan upton
03 September 2015
Above and beyond! Thank you...
Missed 2 deliveries when out at work and re-booked for Friday 28th. Made the fatal mistake of 'popping out for 10 mins' and missed DHL. My own fault so... was ... Read more
Missed 2 deliveries when out at work and re-booked for Friday 28th. Made the fatal mistake of 'popping out for 10 mins' and missed DHL. My own fault so... was trying to work out how and when to get to Leeds to collect the parcel when there was a knock on the door earliertoday. The driver was 'in the area' making another delivery and had very kindly decided to try again on a bank holiday. Really appreciated it and told him so - great customer service. Thank you!
Clare Dodgson
31 August 2015
Fast and professional delivery service.
Parcel from Poole UK to Warsaw Poland delivered in less than 24 hours.Well done :) Read more
Parcel from Poole UK to Warsaw Poland delivered in less than 24 hours.Well done :)
Grzegorz Klukowski
27 August 2015
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We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.