DHL REVIEWS - PAGE 61

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 682 reviews
Flexible & SUPER Helpful with EXCELLENT Customer Service!!
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec.. DHL Express Service was used as it was the fastest available.. Friday 12th Dec & still no parcel.. :( ... Read more
Ordered my wedding dress from Punjab, India on Tuesday 9th Dec.. DHL Express Service was used as it was the fastest available.. Friday 12th Dec & still no parcel.. :( Called Customer Services on Saturday at 8am & got told parcel was at my local depot & will arrive by Monday.. Explained that I was getting married on Monday & the advisor was brilliant she made sure it was prioritised & I received it the very same day!!!!! Emily from DHL Express Customer Services Team - You are a star & you saved my day!! :D Thank Youuuuu :)
I H
13 December 2014
The guy who delivered the parcel was amazing ,
Qingyu Hou
12 December 2014
The guy who delivered the parcel was really lovely, wish you peace, safe and happyiness. Merry Christmas
Fast and efficient, Friendly and responsible Professional Hope you have a good christmas Read more
Fast and efficient, Friendly and responsible Professional Hope you have a good christmas
Qingyu Hou
12 December 2014
theres always something you can do
We booked,through the centralised system, an overnight to zurich from the UK, on collection day we wre running a little late so we asked to put the collection back an ... Read more
We booked,through the centralised system, an overnight to zurich from the UK, on collection day we wre running a little late so we asked to put the collection back an hour or so At 5.30pm, the parcel still sitting in my office, I called the depot direct to check, it had been missed, we panicked The consignment carried 28 hand made gifts for the UBS banks deal dinner on the very evening of the delivery date, guests were flying in from all over Europe and beyond, we moved mountains and the client paid a premium to get the gifts produced on time, we knew it would be tight, the overnight was the only option At 6pm the manager Alan Griffiths was informed of the missed pick up, the importance of the consignment and the timing. He snapped into action, at 7.00 pm he was waiting personally for me at a motorway service station a 30 minumte drive and mid way point for each of us, from there he was driving to the trunker Its the kind of action and dedication that gets you noticed in the business world, as a model making studio in the high end custom gift business, were always working to crazy deadlines and over-nighting for important events usually the blue chips, every one in our chain is on board with our philosophy and so is Alan and DHL Were opeing an accout today, were very impressed, the original pick up they missed, yes, BUT they put it right, every one makes mistakes, its the ones who will do everything they can to retrieve the situation while there is time, its that empathy, thats what we want from our courier !! Our thanks to Alan and his team from code3models, podium design and UBS, merry Christmas and a happy new year By the way Alan called the next moring to say the client had signed for the parcel at 10.05 am thats fast Tony Graham code3models
tony graham
05 December 2014
Phil from DHL saved the day!! thanks Phil!
I had an issue with Argentinian customs that in all fairness was probably my fault and customs fault, but it meant the package was almost not delivered duty to outrageous ... Read more
I had an issue with Argentinian customs that in all fairness was probably my fault and customs fault, but it meant the package was almost not delivered duty to outrageous charges. Phil stepped in and sorted everything out and smoothed over customs (and me). My package was delivered and all was good in the World thank you Phil!!
sunita day
28 November 2014
Fantastic delivery!
The guy who delivered the parcel was fantastic, was prepared to go beyond the call of duty to make sure my package was safe despite me saying that I didn't ... Read more
The guy who delivered the parcel was fantastic, was prepared to go beyond the call of duty to make sure my package was safe despite me saying that I didn't mind it being left on the porch. Lovely bloke!
Joel Peat
27 November 2014
Crossed wires
In most cases I would say an early delivery is convenient. However this time I was notified a few hours before my parcel would be delivered (a day early!). I ... Read more
In most cases I would say an early delivery is convenient. However this time I was notified a few hours before my parcel would be delivered (a day early!). I cancelled the delivery for that day and has booked a re-delivery for the following day. Although, when I got home there was a slip from DHL saying they had tried to deliver, but no one had been in to sign for it. So I called up their nearby office, left a couple of messages as they were very busy. The next day I called around 11:00 to see if the driver had already left. He had, and wouldn't be around for at least a few more hours. Roll on to 17:20 (10 minutes before your working hours are over) and I was promised it would be delivered that evening sometime before 19:00 as the driver was understandably very busy. It wasn't the drivers fault at all. When I got through to customer services, on the phone, they were very helpful and contacted the driver to see what his estimated time of arrival would be. In summary, next time I will be picking up my parcel from the DHL collection point, rather than booking a re-delivery and not being able to leave the house all day.
Helen
26 November 2014
DHL first class service from Germany to Scottish Borders 2 days before expected delivery. How good is that
DHL delivery driver very professional. DHL super efficient with excellent tracking information I knew exactly where my delivery was at any given time. First class service. Read more
DHL delivery driver very professional. DHL super efficient with excellent tracking information I knew exactly where my delivery was at any given time. First class service.
Jeniffer Clark
18 November 2014
Brilliant
I had the most helpful and caring guy named Howard. He did not panic. He put everything right when we had no documents. Cannot fault DHL in any way. Would ... Read more
I had the most helpful and caring guy named Howard. He did not panic. He put everything right when we had no documents. Cannot fault DHL in any way. Would use them myself. Thank you for caring DHL. Kind Regards Marjorie
M.Page
28 October 2014
Using latest technology to give the best customer experience, thanks DHL
The accuracy of the expected delivery times and the easy ability to change delivery address etc is fantastic. gone are the days of waiting in all day for a parcel, ... Read more
The accuracy of the expected delivery times and the easy ability to change delivery address etc is fantastic. gone are the days of waiting in all day for a parcel, the new age of internet shopping is here, you had better start recruiting more drivers.
Andy Mitchell
01 October 2014
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