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DHL EXPRESS REVIEWS - PAGE 60

These reviews are for DHL Express only. If you would like to read reviews for DHL Parcel UK, please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL Parcel UK, please contact DHL Parcel Customer Service directly. DHL Express is unable to assist with DHL Parcel UK enquiries.

How do I know if I am a DHL Express or DHL Parcel customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10-digits, track your shipment on the DHL Parcel website.

 

 

Average rating 4.1 out of 5
Based on 729 reviews
Best customer Service i ever had from this Customer Service Administrator at DHL Gibraltar.
I have lived in the US my whole life and it took me to travel to Gibraltar to finally experience what 'Above and Beyond' Customer Service is. I had what ... Read more
I have lived in the US my whole life and it took me to travel to Gibraltar to finally experience what 'Above and Beyond' Customer Service is. I had what I would call an over-the-top WOW level customer service experience. Thank you Lianne W @ DHL Gibraltar. YOU ROCK!!!! Kahar
Kahar K
10 November 2015
Excellent Customer Service!
We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and ... Read more
We are delighted with the level of customer service we received. We had an issue - entirely our fault - that was rectified immediately by DHL who went above and beyond to help ensure our issue was resolved.
Freya Riseborough
06 November 2015
delivery
Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at ... Read more
Excellent service parcel sent for Hong Kong Friday evening 30/10 received Monday morning 2/11. Most probably sooner if sunday was a normal working day as it arrived and Processed at London Heathrow on the Saturday.
lee dukes
06 November 2015
Exceptional customer service
Vanessa
31 October 2015
Exceptional customer service
My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, ... Read more
My experience with dhl was on a very bad start, as I had been receiving mix information about where my package was and when it would arrive to my home, I was extremely angry to find out that I had been misinformed and that I would receive my package at a later date then what I was advised but I have to say, Pav the manager, was absolutely exceptional, completely went out of his way to ensure that I received my package today, his customer service was perfect I couldn't fault anything, I have never in all my years received such great customer service, Pav, was so great today and through his work we had results, can't thank pav enough, he's an asset to this company. Deepa was also wonderful aswell, went out of her way to find ways of helping me, she too has great Customer service, thank you all.
Vanessa
31 October 2015
great service
my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant Read more
my parcel was picked up from Brighton East Sussex at 13.30 yesterday and at my front door 09.30 Liverpool today, brilliant
David Ahmed
23 October 2015
incredible service
I sent a package from London to Milan on Monday lunchtime. next morning I had an e - mail from my friend saying they already received it. that's impressive. probably ... Read more
I sent a package from London to Milan on Monday lunchtime. next morning I had an e - mail from my friend saying they already received it. that's impressive. probably the best service i've had from any company .
Gary Oliver
22 October 2015
brilliant service ,documents arrived in medellin Colombia from uk in less than 48hours
Pick up driver was very professional courteous and friendly will use this service again as we sent some birthday cards by royal mail which took 2 months to reach colombia ... Read more
Pick up driver was very professional courteous and friendly will use this service again as we sent some birthday cards by royal mail which took 2 months to reach colombia even though they said five working days! arriving 6 weeks after daughters birthday
Ralph Gregory
14 October 2015
GREAT SERVICE
OUT STAND ING SERVICE FROM YOUR DRIVER GL15 The gentleman is a great asset to your company - being a senior citizen I was unsure of the paper work -he ... Read more
OUT STAND ING SERVICE FROM YOUR DRIVER GL15 The gentleman is a great asset to your company - being a senior citizen I was unsure of the paper work -he took five minutes of his valuable time to correct me on a piece of paper work. I am very grateful to him. Wish there were more people like him
EDWARD MC CARRON
12 October 2015
Even at 6am, DHL still deliver great service.
My order came in from Germany to Heathrow and I urgently needed it before 9am. I received an email from my local depot at 6:20am so made my way there. ... Read more
My order came in from Germany to Heathrow and I urgently needed it before 9am. I received an email from my local depot at 6:20am so made my way there. Despite the fact they didn't open properly for collections until 8am, I was welcomed and the service I received really was great. Great staff at the Hemel Hempstead depot.
Jacob
08 October 2015
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.