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DHL EXPRESS REVIEWS - PAGE 60
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Horrible customer service, does anybody at DHL care?
I sent a package from Manila to London last Dec 17. 2015 It never got there. I have been waiting for feedback from both London and Manila on my sent ... Read more
I sent a package from Manila to London last Dec 17. 2015 It never got there. I have been waiting for feedback from both London and Manila on my sent parcel. Wrote a note to the Philippine country head, head of customer relations, was promptly referred by them to rep. who could not fix my problem in the first place, thus my writing them. E-mailed the U.K. office who never returned my concerns. Despite numerous calls to your Manila office, they say London will resolve the problem.
Same story every day. Can someone from your organization take ownership of this issue?
Or does my package end up like Amelia Earhart, a mystery for the ages?
Brendon M. V. Yujuico
05 January 2016
Reply from DHL
Dear Sarah
Thank you for taking the time to give us your feedback.
We are sorry to hear that your parcel has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly.
Best regards
DHL Express UK
DHL Express UK
Excellent delivery service from Hong Kong to Mid-Wales UK in 3 days
My Package was picked up by DHL in Hong Kong on Saturday 02nd Jan 2016 at 19:22 and it was in Leipzig, Germany on Sunday 03rd Jan for just 3 ... Read more
My Package was picked up by DHL in Hong Kong on Saturday 02nd Jan 2016 at 19:22 and it was in Leipzig, Germany on Sunday 03rd Jan for just 3 mins. Departed Leipzig 16:17 arriving at East Midlands Airport at 17:02. Departed East Midlands facility on Monday 04th January at 03:44 for delivery.
Arrived 11:56 am on Monday 04th January.
Wow DHL!! what an amazing Courier service.
Mike Senior
04 January 2016
Exceptionally Outstanding
I am writing this review further to my previous one about my parcel not being delivered despite me being in. Clearly upon making this review DHL were quick to contact ... Read more
I am writing this review further to my previous one about my parcel not being delivered despite me being in. Clearly upon making this review DHL were quick to contact the driver to get my parcel re-delivered later in the day instead of having to wait until tomorrow.
This demonstrates a company that is incredibly efficient in the way it works and listens to its customers. I would without a doubt recommend this company in future. No other delivery service is as quick to react to a complaint by dealing with it on the day.
Brilliant, excellent, quality service.
Natalie
30 December 2015
Excellent delivery service from Hong Kong to Inverness in 2 days
Ordered a camera for christmas did not know it would be shipped by online company from Hong Kong, ordered it close to christmas, feared it would not arrive in time. ... Read more
Ordered a camera for christmas did not know it would be shipped by online company from Hong Kong, ordered it close to christmas, feared it would not arrive in time. Parcel left Hong Kong on 22/12 and I picked it up at DHL Inverness depot, Scotland at 11:03am on 24/12. Many thanks to all at DHL from Hong Kong to Inverness. Brilliant service. Kept up to date with parcel progress.
John A Krzyzanowski
29 December 2015
Brilliant Service
I ordered a parcel from the states and was estimated 5-10 working days for shipping to the UK. Parcel arrived in 3 working days!!!
Not only that but i was ... Read more
I ordered a parcel from the states and was estimated 5-10 working days for shipping to the UK. Parcel arrived in 3 working days!!!
Not only that but i was kept informed of each milestone on the way via email and text. Couldn't ask for anything more really. Brilliant customer service. Would recommend in a heartbeat.
Tom Green
21 December 2015
Excellent service. Brilliant driver.
I just wanted to say what a helpful and efficient driver we have. (Stuart BF27)
He calls regulary at our work place for parcels and always lifts parcels promptly. (as ... Read more
I just wanted to say what a helpful and efficient driver we have. (Stuart BF27)
He calls regulary at our work place for parcels and always lifts parcels promptly. (as our gates close at 5)
Super duper brilliant driver!!!
Hilary Cobain
17 December 2015
Excellent service
Would just like to compliment DHL on the excellent service I receive from a driver namely Shaun Feeney (unsure of spelling)
He is always so helpful and courteous and a ... Read more
Would just like to compliment DHL on the excellent service I receive from a driver namely Shaun Feeney (unsure of spelling)
He is always so helpful and courteous and a pleasure to deal with.
Thanks
Fraser Hine
West Coast Harley-Davidson
Glasgow
fraser hine
14 December 2015
Excellent, friendly service!
Our DHL driver is always friendly and very efficient. We ship several parcels a day across Europe and Africa and they always provide an excellent service.
I recommend them to ... Read more
Our DHL driver is always friendly and very efficient. We ship several parcels a day across Europe and Africa and they always provide an excellent service.
I recommend them to everyone.
Lewis Holmes
09 December 2015
Fastest delivery I have known.Great service.
Rymans in Hammersmith is a joy to send my parcels.The staff are very helpful.I would recommend DHL to all my friends and relatives .The parcels always arrives on time.Very happy ... Read more
Rymans in Hammersmith is a joy to send my parcels.The staff are very helpful.I would recommend DHL to all my friends and relatives .The parcels always arrives on time.Very happy with DHL.
Florence
09 December 2015
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