DHL REVIEWS - PAGE 6

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 539 reviews
Paul- Driver- Crawley area. Positive, extremely helpful. Amazing customer service!. Thank you Paul for your help.
I was rushing this morning trying to pack an item that needed to be delivered to the US. it was my first time sending a package to the US. Paul ... Read more
I was rushing this morning trying to pack an item that needed to be delivered to the US. it was my first time sending a package to the US. Paul was very calm and helped me to make sure the package was properly protected and advised me on what type of information I needed to include in the package (commercial invoice). I will definitely be using DHL again. Thank you Paul (Driver -Crawley area) for your support this morning. Kind Regards Susana
Susana
11 November 2019
UK side win over Cyprus 5_0
Marvelous service sending an expense watch from UK to my son in Cyprus, very quick to reach Mazotos in larnaca... BUT. the staff in Cyprus have not been able to ... Read more
Marvelous service sending an expense watch from UK to my son in Cyprus, very quick to reach Mazotos in larnaca... BUT. the staff in Cyprus have not been able to deliver because of a query about the address.. We have been sending to the address for 5 years without any problems. Package will not be delivered until Monday. 72 hours later.. Son lives in Mazotos 5 miles away from dhl. Go figure.
Tony Berry
08 November 2019
Your staff changed my opinion of Dhl
A huge, sincere thanks to Lee who came back to my house at 7pm in Sheffield on Nov 7 to deliver my parcel I kept missing. We were having one ... Read more
A huge, sincere thanks to Lee who came back to my house at 7pm in Sheffield on Nov 7 to deliver my parcel I kept missing. We were having one of the worst 24 hours of rain and flooding in Sheffield's history and he came back on a dark, miserable night. Thank you thank you thank you Lee 😃😃👏👏 he truly deserves a commendation , what a hard worker and I hope you look after your staff well . Also thanks to Theresa in the call centre who was so kind when I was upset i wouldn't have the parcel on time She really tried her best. Fabulous people X
Al
08 November 2019
Soeedy , reliable
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered ... Read more
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered . The delivery driver was so friendly and met his time scale from the text I recieved . Shipping information was not laggy but recieved promptly . Amazed at the service I received
Naomi grose
07 November 2019
Always first class
Shirley Taylor
06 November 2019
A premium rate phone number?
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone ... Read more
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone number! Even if you find the 'normal' phone number the system deflects you into premium rate. So I hung up. No idea if the parcel is insured, and no way to find out without spending money. Not good enough!
John
06 November 2019
Great Delivery Driver
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as ... Read more
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as most couriers just rush off to the next job, so i was very happy with this extra bit of customer service, needs recognised when it happens, well done
Mark Smith
05 November 2019
Omg how difficult to rearrange delivery
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth ... Read more
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth am.i meant to get my parcel !!!!!
Julie nicholls
30 October 2019
Friendly and helpful delivery staff
We had an order with argos and the delivery was via DHL. The two guys delivering the fridge/freezer were so helpful and friendly. I hope the message is passed on ... Read more
We had an order with argos and the delivery was via DHL. The two guys delivering the fridge/freezer were so helpful and friendly. I hope the message is passed on directly to the team for going above and beyond today.
Rebecca Light
22 October 2019
I was out when the delivery man called and as he was back in the area later he tried again - what fantastic service!
I was at work in the morning when the delivery was scheduled and so the driver left a card. Later in the afternoon his route took him near our home ... Read more
I was at work in the morning when the delivery was scheduled and so the driver left a card. Later in the afternoon his route took him near our home and he called round again on the chance I would be in. I was too happy I wanted to hug him!
Noree
21 October 2019
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