DHL REVIEWS - PAGE 6

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Need to dispose of something incriminating? Send it with DHL, it works every time!
Three different ID numbers for the same order, and a trail which went cold three days before they informed the sender that it was at a "parcel collection shop", which ... Read more
Three different ID numbers for the same order, and a trail which went cold three days before they informed the sender that it was at a "parcel collection shop", which it wasn't. Attempts to contact by phone unsuccessful due, predictably, to "high call volumes". Not sure exactly what DHL do, but I don't think parcel delivery comes into it. On the other hand, if you really want to wind someone up.......
mr stuart barron
31 August 2018
Paid £18 duty charge and still my parcel is on hold and has been for over two weeks.
Paid a duty on a parcel still waiting for it to be delivered from Leeds. Would not recommend! Read more
Paid a duty on a parcel still waiting for it to be delivered from Leeds. Would not recommend!
Josh smith
30 August 2018
Excellent easy to use service with extremely prompt delivery.
Needed to get a parcel from UK to France urgently, after speaking to DHL on the telephone I was directed to Rymans in Bromley High Street to process my parcel. ... Read more
Needed to get a parcel from UK to France urgently, after speaking to DHL on the telephone I was directed to Rymans in Bromley High Street to process my parcel. From start to finish I experienced an extremely helpful and prompt service. The parcel was received within 21 hours, excellent service.
Karen Holman
30 August 2018
WORST CUSTOMER RELATIONS
I AM GETTING SHIPMENTS FROM A COMPANY IN ENGLAND THAT SUPPLIES PARTS FOR VINTAGE AUTOS. THERE IS NO DUTY FOR THESE PARTS COMING INTO CANADA HOWEVER DHL KEEPS TRYING TO ... Read more
I AM GETTING SHIPMENTS FROM A COMPANY IN ENGLAND THAT SUPPLIES PARTS FOR VINTAGE AUTOS. THERE IS NO DUTY FOR THESE PARTS COMING INTO CANADA HOWEVER DHL KEEPS TRYING TO CHARGE ME DUTY. THIS IS EITHER INTENTIONAL OR FAULTY BILLING. i AM TIRED OF HAVING TO SPENT COUNTLESS HOURS GETTING THIS FIXED. i HAVE BEEN PROMISED THAT THIS WOULD BE FIXED AND THE COMPANY HAS LIED EVERYTIME
PAT gEORGE JWG MEDIA
30 August 2018
When they are good it works well but when they are bad forget it
I ship quite a bit with DHL as a private individual when things go well it is a marvellous service but when things don’t go well it is horrendous trying ... Read more
I ship quite a bit with DHL as a private individual when things go well it is a marvellous service but when things don’t go well it is horrendous trying to get it sorted people are polite on the phone but it is the time and phone calls it takes to get a simple thing done. Not a happy customer Mirism Feeley
Miriam Feeley
30 August 2018
Most horrible shiping experience ever
My books, which I urgently need got stuck at the custom!!! I was sent an email about how I need to fill in tons of paper work, and pay lots ... Read more
My books, which I urgently need got stuck at the custom!!! I was sent an email about how I need to fill in tons of paper work, and pay lots of additional custom taxes, or I will get a fine!!!! I'm shaking with anger, and I cannot believe the horrible situation they got me into.
Aniela Popescu
28 August 2018
Do not pay for Priority! The delay equals paying for normal delivery
I paid for priority shipment because this is supposed be used for a Wedding. This delay equates normal delivery. I will not be using DHL again and not recommending for ... Read more
I paid for priority shipment because this is supposed be used for a Wedding. This delay equates normal delivery. I will not be using DHL again and not recommending for anyone who needs urgent service. Not reliable
Ugochukwu Maduka
27 August 2018
Unsafe web site
Tried to pay on line, customs tax. Web page warns me not to go there, not safe and DHL want me to pay on line with a credit card. No ... Read more
Tried to pay on line, customs tax. Web page warns me not to go there, not safe and DHL want me to pay on line with a credit card. No way. Payments on line, could not understand foreign broken English and the phone line was quiet. The adviser was dithering about kept asking me to repeat. I decided NOT to hand over my credit card number.
T Pearce
26 August 2018
The worst service ever. No communication between the staff.
Adetoun
25 August 2018
Worst delivery service I have ever used and the customer service is so unhelpful. Taking over the double of the time they should have delivered a parcel
Definitely wouldn’t recommend using it Read more
Definitely wouldn’t recommend using it
Natalia
24 August 2018
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