DHL REVIEWS - PAGE 6

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 686 reviews
Underpromised and Overdelivered....Great service
I was initially very dubious about sending my passport from South Africa to Uk for renewal. However I was promised in my local DHL collection office, that it was safe ... Read more
I was initially very dubious about sending my passport from South Africa to Uk for renewal. However I was promised in my local DHL collection office, that it was safe and tracked, and would be delivered by 18/1/21. It has arrived in Durham, and been signed for, just 2 days after mailing from Cape Town, and three days earlier than promised. An excellent service all round, with superb online tracking for the entire journey. Well done DHL.
Stephen T
15 January 2021
Attentive service.
Essan was very kind to try and deliver my parcel once when I wasn’t home and again later in the day. Also called and texted a couple of times to ... Read more
Essan was very kind to try and deliver my parcel once when I wasn’t home and again later in the day. Also called and texted a couple of times to see if I was in. really nice guy and I so appreciated him going to the extra effort. Absolutely would recommend.
Hannah R
13 January 2021
Need price tansparacny
No visibility of pricing scheme. I am trying to know what it costs so I can decide how much I can put in parcel till the next price bracket - ... Read more
No visibility of pricing scheme. I am trying to know what it costs so I can decide how much I can put in parcel till the next price bracket - very annoying
Helen
10 January 2021
I would recommend it
Cam
08 January 2021
WHS instore info differed from dhl web
Star rating is for DHL not WHS! The Box 3 provided at WHS Ely was printed with max weight 2kg. Unfortunately, dhl web had said 3kg so I had carefully ... Read more
Star rating is for DHL not WHS! The Box 3 provided at WHS Ely was printed with max weight 2kg. Unfortunately, dhl web had said 3kg so I had carefully weighed to that max. Am I going to be charged excess? Was this old stock of box? It was smaller than measurements given on web as I had cut a box to exact measurements and had needed padding! Also, staff at this branch unhelpful. Will go to another WHS branch next time.
Janet R
06 January 2021
Website information about depot incorrect
Booked a delivery to drop off at depot. Website stated that the depot is open today (Saturday) 08:00-12:00. Arrived at 11:35. Rang the intercom, no answer. Rang the customer information ... Read more
Booked a delivery to drop off at depot. Website stated that the depot is open today (Saturday) 08:00-12:00. Arrived at 11:35. Rang the intercom, no answer. Rang the customer information number, was politely informaed that the website had not been updated and infact the depot was closed this Saturday. Was awasted trip to the depot and the delivery will not be with my customer on Monday. Not impressed.
J Mistry
02 January 2021
Wonderful!! Fast and safe!! i would trust DHL with my future deliveries internationally and locally :)
Carms JL
31 December 2020
Brilliant efficient service in such difficult times.
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections ... Read more
Our daughters arranged deliveries of parcels after last minute changes to xmas plans because of lockdown restrictions. We did the same after they told us about the company. So collections and deliveries went according to plan. Our granddaughters have received their presents ready for the big day. So pleased.
Christine Copson
24 December 2020
Unreliable + not transparent service
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited ... Read more
I paid extra for an urgent collection and delivery. The day DHL was supposed to collect, they sent me a text noting the time they would come by. I waited by the door for the collection to arrive, but they never came. I didn't even get a text or follow-up email saying they'd be late or weren't planning on coming. It's one thing to just be unreliable, but in 2020, I think it's quite unacceptable to not be able to give timely updates on whether you are actually able to provide your service (and thus wasting my day where I had to stay at home to wait).
A. Chen
23 December 2020
My parcel arrived Lagos Nigeria on the 21/12/30 and up till now, DHL has not rectified the duty with Nigeria custom
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the ... Read more
My packages arrived Lagos since 21/12/20, and it's been on hold till now , no contact by DHL to say what the duty is, and I have been calling the customer service and nothing is coming up positive and I have tried to reach the DHL department that deals with custom and duty and they are cutting off my calls, I am frustrated because this a gift that's meant for 25/12/20, if it's not delivered tomorrow, the purpose of sending it by DHL is defeated.
Uwaka
23 December 2020
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0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

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