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DHL EXPRESS REVIEWS - PAGE 6
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
The delivery guy called Pepe was EXCELLENT !
Pepe was fantastic, he is always so helpful , freindly and professional. I can't rate him highly enough. He's an absolute gem and a credit to DHL ! Read more
Pepe was fantastic, he is always so helpful , freindly and professional. I can't rate him highly enough. He's an absolute gem and a credit to DHL !
Lucie Florentin
13 August 2021
Excellent service
My partner was sending me a parcel from Ghana to the UK. I was very suprised that we had been asked to pay a covid quarantine fee of 50Ghc on ... Read more
My partner was sending me a parcel from Ghana to the UK. I was very suprised that we had been asked to pay a covid quarantine fee of 50Ghc on top of the delivery cost, and whilst we received a receipt for the delivery cost, we were refused a receipt for the quarantine cost. This left us thinking that we would need to have the parcel delivered elsewhere as we were not sure how long the item would need to be in quarantine for. The parcel was delivered today. Much to our surprise but glad that the parcel arrived so quickly. Based upon the information we had received we did not have the parcel delivered to where I was located and had it sent elsewhere thinking that it would be weeks before the item arrived. I would appreciate it if you could advise if this is standard practice for DHL staff in Ghana to charge additional fees for quarantine without providing a receipt? Aside from this the service was first class and to receive an item from abroad within two days is excellent.
Joy Farquharson
11 August 2021
Very slow delivery !!
I am really disappointed of your unprofessional service. I posted the parcel on 03.08.21, and I was told that the parcel will be collected on 04.08.21, but unfortunately it has ... Read more
I am really disappointed of your unprofessional service. I posted the parcel on 03.08.21, and I was told that the parcel will be collected on 04.08.21, but unfortunately it has not yet been received. Although it has been 6 days since the process of delivery and I’m not happy at all about your service.
Mujeeb Najim
09 August 2021
Got there in 2 days speedy however box was smaller than dpl stated online
So glad the box got there in 2 days very happy with speedy service however the box size and weight allowance, at time of selection online, stated a bigger box ... Read more
So glad the box got there in 2 days very happy with speedy service however the box size and weight allowance, at time of selection online, stated a bigger box with 7kg Weight allowance. Upon going to the selected store to fill my box, the box was smaller with a 5kg weight allowance than what had been stipulated, for the same price, online. The person at the shop said that this is the case, that online dies say a bigger box, however the box size in store was correct, saying the weight does not matter. So I could not send as much, all of the items, that I wanted to send. I was happy it got there in 2 days. But there wasn't as much in the box compared to if I'd have sent using my own box as I've done previously. I would recommend the service. Tracking was easy. Loved that the store printed all labels. But I'd like a bigger box for the cost please, as stated online. Thanks
Jane
29 July 2021
This first-time user is wowed
Resorted to courier for sending items of no value to anyone else, but crucial to people I know in a country where a reliable postal service has disappeared during the ... Read more
Resorted to courier for sending items of no value to anyone else, but crucial to people I know in a country where a reliable postal service has disappeared during the pandemic. Staff at the courier point could not have been more helpful in talking me through exactly what I needed to do. The parcel arrived, at a provincial address the other side of the world, just 3 days after I'd dropped it off in a British high street on a Friday morning. And: it was much less expensive than I'd anticipated. Great service!
Jennifer
26 July 2021
Quick delivery but delivery service poor
Delivered on time.
Driver put large parcel, which was badly damaged, onto door step, no attempt to knock on door so was able to report the damage to packaging directly ... Read more
Delivered on time.
Driver put large parcel, which was badly damaged, onto door step, no attempt to knock on door so was able to report the damage to packaging directly to driver.
Andy
21 July 2021
Absolutely fantastic service from our DHL guy
The guy who delivered our DHL parcel is just great. He exceeded our expectations and truly is a gem in DHL’s crown they’re lucky to have him! Read more
The guy who delivered our DHL parcel is just great. He exceeded our expectations and truly is a gem in DHL’s crown they’re lucky to have him!
Justin wood
12 July 2021
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