Michelle is awesome.

My husband had a missed you note through the door. Driver had only put 9 digits on card so the automated redirection could not work. After searching the website I ... Read more

My husband had a missed you note through the door. Driver had only put 9 digits on card so the automated redirection could not work. After searching the website I found a number where I could speak to a service operator, Michelle was brilliant, she found my correct number and as I could not change the delivery address she sorted that out for me too. My delivery arrived and before I could call and thank her she was phoning me to check the parcel had arrived as promised. Mistakes do happen, its human nature, its putting them right that counts and Michelle did just that. Give the girl an extra day off!

Andrea

12 March 2016

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Outstanding service

My son lost his bank card whilst travelling back to Hong Kong, he ordered a new one on Sunday, asking us to send it out when it arrived hopefully by ... Read more

My son lost his bank card whilst travelling back to Hong Kong, he ordered a new one on Sunday, asking us to send it out when it arrived hopefully by Wednesday, so he might have it for the weekend. Pre-emptying its arrival I rang DHL along with several others for a quote on Tuesday, no-one else gave me a reference number apart from DHL, and some others wouldn't take cards old or new & one I couldn't even speak to anyone as their supposed customer services needed a tracking number, which of course I didn't have or a phone number which when I entered mine they didn't recognise! Altogether a stressful morning apart from DHL. The card arrived about 9.50 on Wednesday morning, I rang DHL giving the reference number explaining there was an extra item to be added to the package & would require it to be picked up from work. I left home by 10.15 by 11.15 the package had been collected & was on its way to Hong Kong Friday morning 11.28 Hong Kong time, 3.28am GMT the new card was delivered. Thank you DHL for making a very stressful time a very efficient & courteous service. I will be sure to use you in the future & happy to recommend you to anyone.

Danuta Tarbard

11 March 2016

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Outstanding service by Jill, who booked our shipment pickup over the phone.

Jill was very courteous, helpful, and knowledgeable! She did an outstanding job of booking our shipment for pickup. Thanks! Read more

Jill was very courteous, helpful, and knowledgeable! She did an outstanding job of booking our shipment for pickup. Thanks!

Robert Dempsey

05 March 2016

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Excellent Customer Service

I recently had reason to try and rearrange a delivery. I left a message with DHL Belfast and a lovely lady called Sharon contacted me. The customer service she provided ... Read more

I recently had reason to try and rearrange a delivery. I left a message with DHL Belfast and a lovely lady called Sharon contacted me. The customer service she provided was 100% and her helpful attitude really made my day! Well done Sharon and DHL Belfast! I never leave reviews so this is a first and well deserved.

Louise Henderson

04 March 2016

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The staff were very helpful and the process didn't took longer .. well done guys good job thanks...

Yes I would definitely use the service again because the service is realible quick and excellent . Read more

Yes I would definitely use the service again because the service is realible quick and excellent .

fahd binhariz

28 February 2016

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Very trustworthy and excellent quick service

We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, ... Read more

We have had an account with DHL for a while now and have a very good reliable courier driver named Fran who collects our shipments every day. He is pleasant, very smart and always happy.

Sarah Johnson

24 February 2016

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Always prompt and reliable - Ian Bridges is our regular driver - very efficient and pleasant

All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons. Able to recover information from previous bookings without having to ... Read more

All the staff very pleasant and helpful on the telephone - straight thought without having to press lots of buttons. Able to recover information from previous bookings without having to repeat details Parcels always arrive correctly at the destination Collection driver very helpful and pleasant and totally reliable. thanks

marilyn holmes

23 February 2016

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Fast delivery-curtious manners by driver

from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I ... Read more

from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. Thankyou.

P Faulkner

19 February 2016

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Darren & your staff team are stars!

I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning. I missed Darren when he first came this ... Read more

I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning. I missed Darren when he first came this morning (my error) but he found time to quick stop by just 5 minutes after I called. Above & beyond & I am delighted. Thank you for the extra effort - it made a difference to my day & my business Sarah

Sarah Brammeier

09 February 2016

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fab customer service go the extra mile

fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address ... Read more

fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put my home address on and so she rang the courier while I was on the phone and said he would try to do this for me but if not did explain fully what else I should do but within the hour he came and delivered it to my office no problem or faffle at all really really impressed at your brilliant service and promise cannot thank you enough DHL

lizzie rowe

09 February 2016

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DHL EXPRESS REVIEWS - PAGE 59

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.