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DHL EXPRESS REVIEWS - PAGE 59
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Fast delivery-curtious manners by driver
from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I ... Read more
from total pick-up to delivery 24.5 hrs, this was very fast and the driver showed me how to sign the machine and was a great help to me as I am now getting on in age at 69.5yrs old. Thankyou.
P Faulkner
19 February 2016
Darren & your staff team are stars!
I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning.
I missed Darren when he first came this ... Read more
I want to thank Darren in particular but also Kieran & Scott who made sure my package was picked up this morning.
I missed Darren when he first came this morning (my error) but he found time to quick stop by just 5 minutes after I called. Above & beyond & I am delighted.
Thank you for the extra effort - it made a difference to my day & my business
Sarah
Sarah Brammeier
09 February 2016
fab customer service go the extra mile
fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address ... Read more
fantastic service from the customer services dept. spoke to a woman called Saffron this morning just to see if I could get my parcel re delivered to my work address as had mistakenly put my home address on and so she rang the courier while I was on the phone and said he would try to do this for me but if not did explain fully what else I should do but within the hour he came and delivered it to my office no problem or faffle at all really really impressed at your brilliant service and promise
cannot thank you enough DHL
lizzie rowe
09 February 2016
Excellent service , customer service was great and the driver was very kind .
I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel ... Read more
I was really impressed by the service as the call centre staff was very helpful and I would sepcially like to thank the driver who rang me for the parcel as they were very important documents and I needed them urgently. I didnt get chance to get his name but i would like the company on my behalf to say big thank you to him.
I would recommend dhl to all my family and friends.
Arslaan Khalid
05 February 2016
Fantastic service + helpful and accommodating staff at your Sheffield Service Point.
The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on ... Read more
The service from DHL exceeded my expectations, my parcel was left at your Sheffield Service Point at 15:00hrs on Monday and was delivered to mid Texas USA at 10:00hrs on Wednesday, fantastic well done DHL.
I must praise the staff at your Sheffield Service Point who were very friendly and accommodating who after inspecting the contents of my box allowed time for me to gift wrap some items before sealing the box.
Finally, I must comment on your fixed price box system which I found excellent and wow the boxes are free, no more trying to find suitable boxes and taping them together.
James Ronksley
January 2016
James Ronksley
31 January 2016
Came back to deliver my package
DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came ... Read more
DHL have been great. I am not always in or I don't always here the bell and today, instead of leaving a card in my outside postbox, DHL delivery came back to see if I was in to receive my package. It now means I have another day to utilise the item that I was waiting for.
Thank you DHL. I really appreciate it.
Sarah Brown
21 January 2016
Fantastic job guys!
Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks! Read more
Always reliable, Never let down, Well informed, well organised, I always feel happier when I know my deliveries are being taken care of by DHL, great job guys, Thanks!
Allen Venus
21 January 2016
DHl service in Edinburgh Exellent; Thanks to KUBA
It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive ... Read more
It was during Christmas period when I was rushing my order to reach its destination Botswana on time. The whole shipping process took longer than normal as it was festive season. But that's not the point I want to express here. I have been using DHl in Edinburgh for over 3 years and their service is flawless and there is one employee called KUBA he surprises me all the time as he is devoted to his work and he will call if running late or ask if there is anyone home for delivery. I will continue using DHl as their service is fast and secure. I really feel comfortable with with their service.
bumo
15 January 2016
Fast, but no delivery
This is actually the second time this has happened, but I would get excited tracking my parcel and don't get me wrong the whole process is rapid which is a ... Read more
This is actually the second time this has happened, but I would get excited tracking my parcel and don't get me wrong the whole process is rapid which is a great thing. However when it comes to the time when they are actually delivering it to my door...they don't! Like I said before this is the second time they have supposedly came to my door but never knocked because they didn't know if it was the right address. Both times the parcels have gone to the local service point, but when you can't drive and when you are busy with day to day things to get it redelivered its hard and time consuming and i'm really disappointed that it has happened twice.
Had trouble with customer service. Had to ring 3/4 times in order to actually know what was going on with my parcel, but a lovely English advisor took over the line and helped me on the whereabouts of my parcel and my address for the postman to redeliver to.
nandi
09 January 2016
Almost faultless - just one annoying hassle + one suggestion from me
This is a copy of my Trustpilot review ....
In contrast to other reviewers, I have been massively impressed by DHL's systems and service. A musical instrument I ordered was ... Read more
This is a copy of my Trustpilot review ....
In contrast to other reviewers, I have been massively impressed by DHL's systems and service. A musical instrument I ordered was picked up on January 5th in Florida and was safely delivered to my house in Yorkshire on January 7th. Their online system whereby you can opt to receive email notifications of as many stages of the shipping process as you want worked flawlessly. I encountered only one annoying hiccup and that was the failure of our 'phone to receive advance notice of the amount that had to be paid for VAT as part of the import process. I eventually got the message via the BT voicemail system but then found that DHL's epayment system on their website just would not accept payment via Mastercard. I had five failures before switching to payment by Visa and that worked 1st time. Their 'Live Chat' system worked very well and did help. (Thanks to Sumesh and Karthik for their patience). So ... as far as DHL's shipping systems and timings went, I would award 5 stars, but I'm knocking it back to 4 because of the other hassles I encountered. The one option that would be very useful would be for a notification of the day of delivery of a rough estimate for arrival. The system used by DPD would be an ideal model for this if it could be implemented.
Alan Sturgess
07 January 2016
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