Brilliant delivery man so professional and efficient 5380335763

Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company Read more

Always same driver always pleasant will respond if I call customer services so I have better idea of delivery just an excellent ambassador for your company

Annie Callanan

02 December 2016

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Great Customer Service

Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL ... Read more

Never thought I'd write a review about a delivery service, but the customer service I received went above and beyond my expectations. I received an errant text message from DHL saying my package had been delivered and Karen quickly found that it had not even been sent to the station yet and released the signature for me so I didn't have to be there to sign for it. Friendly, helpful, and efficient! I hope her manager sees this!

Tim

04 November 2016

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Excellent Service

I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email. She keep me ... Read more

I was overseas when the first two attempts were made to deliver my iPhone. Thankfully Emma (DHL LGW) contacted me to rearrange the third drop by email. She keep me updated of the progress of my parcel ever step of the way and was very helpful when I even had to rearrange the delivery date twice. She emailed me on the day with an indication of morning/afternoon and later with a hour band estimate which turned out to be spot on. Thank you very much.

David Robertson

03 November 2016

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Excellent Service - Very Nice Guy

Keith wax flexible understanding professional and friendly - thanks again really apprecaite your help The service was high quality - better than the Royal Mail - these guys and UPS ... Read more

Keith wax flexible understanding professional and friendly - thanks again really apprecaite your help The service was high quality - better than the Royal Mail - these guys and UPS are at the top. In fact might have the edge on UPS. Will use again ! Best Simon

Simon

02 November 2016

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Happy with Customer Service.

Thank you Stewart Portsmouth (DHL Reading) for helping me today. You are so kind, helpful and you went the extra mile to satisfy your customer. I also recommend everyone to ... Read more

Thank you Stewart Portsmouth (DHL Reading) for helping me today. You are so kind, helpful and you went the extra mile to satisfy your customer. I also recommend everyone to use DHL services as they are amazing!

Mackie

29 October 2016

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Out standing

We called DHL for help we needed to send a parcel to Japan , they were the only ones who could send it for us, due to the nature of ... Read more

We called DHL for help we needed to send a parcel to Japan , they were the only ones who could send it for us, due to the nature of the parcel , having a lithium battery with in the item it was proving difficult to send, The delivery guy was amazing, he was very informative and explained how the system works, we tracked our parcel every day , and today it arrived at its destination yay! So we will be recommending DHL to every one, Great service and one we will be using again. Thank you ..

John Chaplin

12 October 2016

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It's the little things that make a big difference

I had an incident where someone at my work place misplaced the package on the wrong shelf and ultimately caused the package to not get picked up correctly or on ... Read more

I had an incident where someone at my work place misplaced the package on the wrong shelf and ultimately caused the package to not get picked up correctly or on time. I was running around town looking for a place to accept it until I went to the Riverview location where a young guy by the name of Luis Ceron saw me and asked me if he could help. I then explained the situation and he told he would be able to take the package. I'm not saying it was a huge deal but it was definitely helpful and the fact that he was willing to help me and basically solve my issue is a big deal for me. Thanks to him the package got there on time, I didn't get in trouble and things are as they should be. Thanks again man, I owe you one!

Omar Mendoza

28 September 2016

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Employees make everything, don't they?

I am taking the time to write you about two employees working in the DHL Express London South East (SE14 5RW) namely Liliane and Carmen. I requested to pick up ... Read more

I am taking the time to write you about two employees working in the DHL Express London South East (SE14 5RW) namely Liliane and Carmen. I requested to pick up my parcel at the center because it needed my signature and received the confirmation it will be available for pick-up on September, 15th before end of day. I did not realize how far was the center and arrived at 7:30 pm, slightly worried about the night getting dark. When I finally hit the center, Liliane and Carmen told me the parcel did not arrive- I think you can easily imagine how puzzled I felt. Liliane proposed me straight away to call the customers service from their phone and after thirty minutes of 'battle' with a lady called Michele (and this is why I won't rate you 5 stars) - I got finally the answer that my parcel was effectively at the center. I want to highlight that Liliane and Carmen did not finish at 8pm on that day and were both extremely nice to me. Two great persons I am very happy to have met! Kind regards Claire Ratti

Ratti Claire

19 September 2016

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Customer service rep Denise showed me the way to go!

My Amazon order stated DHL delivering and Tracking status was 'delivery attempted 16.09.16' customer moved!! On speaking to Denise at about 7.15 this evening, she asked me where the item was coming from (Denmark) she proceeded to inform me that it would be DHL Germany delivering to Parcel Force then on to me. She advised that I go on to Parcel Force web site and enter tracking number and see what comes up (she also gave me a telephone number for them). I followed her instructions which has resulted in a successful outcome. Thank you so much Denise

Letitia Allen

16 September 2016

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Beyond expectations!

A relative was, temporarily, in Houston and she needed me to retrieve legal papers from her flat in Aberdeen, Scotland, and send them asap. She mentioned the most well known ... Read more

A relative was, temporarily, in Houston and she needed me to retrieve legal papers from her flat in Aberdeen, Scotland, and send them asap. She mentioned the most well known international carrier. I discovered that I couldn't organise it at their local depot, only by telephone, and would have to wait for pick up. There was the usual introductory requirements re account numbers, and when I was finally put on hold, I gave up. I then opted for DHL, crossing my fingers that they would match their competitor's reputation. I needn't have worried. I was able to go to a local branch of Staples, where the male assistant was extremely helpful. They provide the appropriate packaging and their tracking was great. I left Staples at 10.00am, and my relative received the package 34 hours later. Brilliant. Thank you.

Patricia D

15 September 2016

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DHL EXPRESS REVIEWS - PAGE 55

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.