A Safe and Wonderful Return

I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to ... Read more

I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to send luxury items or electronics overseas) therefore it had to be returned. To cut the dullness out of the story, I had to leave the UK in one week and was lucky enough to speak with David (66983) - who handled the return of my package on the UK side. David went above and beyond to ensure that I was reassured - even following my request to reply to my e-mails, which (I was told) extends beyond the usual DHL customer services. Within the end of the week I had gotten my package back. A well as his professionalism, David was very bright and cheerful which helped dispel the niggling thought of "Oh no, my package is doomed to be lost in the deep, dark depths of a foreign warehouse." - a true sender's nightmare. In the end, everything turned out fine and I am very impressed with DHL's team of knowledgeable and helpful professionals at the contact center. I would also like to thank James and Sophie from the DHL UK Contact Center, DHL China and the team of couriers who have all worked together to ensure the safe and speedy return of my package! Thanks DHL for the truly 5 star professional courier service!

Moses

30 June 2017

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REALLY BAD AND UNPROFESSIONAL

Ordered packet from England on my name and contacted DHL that there is another name on ring because I'm not only one living in apartment. Then I even selected on ... Read more

Ordered packet from England on my name and contacted DHL that there is another name on ring because I'm not only one living in apartment. Then I even selected on internet before the packet actually came option to leave it at neighbor with the name stated on ring. On Saturday I should receive the packet I got and email that packet was not delivered because there is not my name on the ring so I immediately contacted DHL by phone and I was told that they will try to deliver it on Monday. I also send one more email to customer service just to be sure. On Monday I got answer that they already send the packet back without even another try to deliver it. Even if they had my phone number I didn't get any calls when they had problems to find it. Really unprofessional and bad work from DHL. Worst service ever!

Karel Smejkal

16 June 2017

Reply from DHL

Dear Karel

Thank you for taking the time to give us your feedback.

We are sorry to hear that your parcel has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly.

Best regards
DHL Express UK

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Driver looked so smart and cheerful it made me feel better, Thame you.

Usual rough night and awful coffee to recover when parcel interrupted my feeling sorry for myself. Driver was so smart and cheerful he made me feel better and the rest ... Read more

Usual rough night and awful coffee to recover when parcel interrupted my feeling sorry for myself. Driver was so smart and cheerful he made me feel better and the rest of the day I was in an unusually good mood. Thank you. Contrast that with some of the unmarked wrecks and dishevelled drivers from other delivery firms. The feeling they leave with me the customer is incomparable.

Sarah. Cooper

09 June 2017

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France, Germany, London Chichester in less than a day.

I ordered an item (Which was in France) on line in the afternoon and it arrived in chichester before 11am the next day. The tracking was excellent and detailed, and ... Read more

I ordered an item (Which was in France) on line in the afternoon and it arrived in chichester before 11am the next day. The tracking was excellent and detailed, and the delivery driver smart, polite and curteous, everything that you would want an organisation to be. Excellent service all round.

Martin Ricketts

07 June 2017

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Absolutely great service!

I've had a parcel sent from Austria. It departed the country yesterday and I've been tracking it all the way. This afternoon the latest update was that it's out for ... Read more

I've had a parcel sent from Austria. It departed the country yesterday and I've been tracking it all the way. This afternoon the latest update was that it's out for delivery. Shockingly fast service! Unfortunately received a message saying that the driver attempted to deliver - no one home. This happened 15 minutes ago. I've been home all day and felt a little upset. I called the customer service team right away and explained the situation. The lovely lady called the courier and I was shocked again when she informed me that the driver is coming back to deliver my parcel. Just signed for my parcel! This is above and beyond service and great customer support. I really appreciate it, hence why leaving this review. DHL you have been absolutely fantastic and I thank you for that.

Mr Petr Stulik

23 May 2017

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Stunning service!

I would like to express on behalf of research team at our University my greatest gratitude and admiration to customer service supervisor Yulia Zasimovich (DHL Express Belarus) for the professionalism and readiness to help. Also many thanks to the DHL for high level of service, speed of delivery, affordability and information support from A to Z. 48 hours transportation of dangerous goods (24 hour delay solely because of customs clearance) from Belarus to the United Kingdom.

Mikhail Dzeshka

20 May 2017

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Speediest delivery ever!

Needing to get legal documents safely and as fast as possible from UK to Thailand, I dropped them into W H Smith's on a Tuesday morning, they were collected later ... Read more

Needing to get legal documents safely and as fast as possible from UK to Thailand, I dropped them into W H Smith's on a Tuesday morning, they were collected later that day and delivered to my daughter's workplace late on Thursday! The return was just as good: 2 days flat despite a "mechanical failure" which delayed departure from Mumbai. Not so delayed that I'd notice! Collected in Bangkok on Tuesday morning and delivered to my door on Thursday at 08.30. Brilliant service and I would certainly use them again.

Christine Lamb

27 April 2017

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Your courier, Marc Duckworth, is brilliant, he goes out of his way to be of help to us.

We had a customer in desperate need of a new vacuum pump by the next morning. We rang Marc, and he came out of his way to collect the package, ... Read more

We had a customer in desperate need of a new vacuum pump by the next morning. We rang Marc, and he came out of his way to collect the package, to ensure the customer received it in time. Excellent service. Thank you.

Frozen in Time

26 April 2017

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Driver saved the day

The driver that picked up our package on Monday went above and beyond. Unfortunately I didn't think to get his name, but our booking ref was D140376. When he came ... Read more

The driver that picked up our package on Monday went above and beyond. Unfortunately I didn't think to get his name, but our booking ref was D140376. When he came to collect, we didn't have our package ready as we were waiting for it to arrive from the printers. He was polite and helpful and kindly said he would come back. He gave us plenty of time and came back again but we still didn't have it! He said he might be able to come back if he had time. We finally did get the package from the printers about 20 minutes later, and I was wondering how on earth we would get it to India on time. Then to my relief (and surprise) he did came back again and waited patiently while I put the last bits of tape on the box. The package has arrived to India this morning in plenty of time thanks to him!

Naomi

05 April 2017

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excellent service

i really appreciate the kind behavior and the service, my parcel was with me in only one day, it was 16kgs thanx alot i will definitely recommend you to my ... Read more

i really appreciate the kind behavior and the service, my parcel was with me in only one day, it was 16kgs thanx alot i will definitely recommend you to my friends and relatives

ravinder

26 March 2017

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DHL EXPRESS REVIEWS - PAGE 52

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.