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DHL EXPRESS REVIEWS - PAGE 52
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Amazing customer servive
I booked two collected with Clare, and she was the nicest lady I have even spoken to, amazing customer service, lovely lady! Read more
I booked two collected with Clare, and she was the nicest lady I have even spoken to, amazing customer service, lovely lady!
Ellie Lockwood
06 October 2017
Pleasant, professional lovely guy!
Jack is always lovely when he delivers. He came back especially when needed to return. Always smiling. Great service! Thanks! Read more
Jack is always lovely when he delivers. He came back especially when needed to return. Always smiling. Great service! Thanks!
Yvonne Szumski
03 October 2017
Wickes Delivery Excellent Service
Ryan and Lee telephoned 10 minutes before arriving and confirmed they would be meeting the prearranged delivery slot. The kitchen delivery comprised approximately 90 items which had to be carried ... Read more
Ryan and Lee telephoned 10 minutes before arriving and confirmed they would be meeting the prearranged delivery slot. The kitchen delivery comprised approximately 90 items which had to be carried up stairs to a 4th floor apartment. Lee and Ryan were fantastic and unlike previous delivery personnel made no complaint or quoted how they were not supposed to go up more than a certain number of steps.
They were courteous and good humoured. Both worked extremely hard and are a credit to DHL and the Wickes brand.
Martin Edmundson
28 September 2017
Simple the best
Gavain has delivered many parcels to our houseand collect some . always a smile and nothing is to much trouble l wish all couriers had the same attitude Read more
Gavain has delivered many parcels to our houseand collect some . always a smile and nothing is to much trouble l wish all couriers had the same attitude
Yolanda cubitt
09 July 2017
A Safe and Wonderful Return
I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to ... Read more
I sent a package to China and it arrived within an impressive 3 days! Unfortunately the receiver could not pay the duty tax, (fair warning to those who want to send luxury items or electronics overseas) therefore it had to be returned.
To cut the dullness out of the story, I had to leave the UK in one week and was lucky enough to speak with David (66983) - who handled the return of my package on the UK side. David went above and beyond to ensure that I was reassured - even following my request to reply to my e-mails, which (I was told) extends beyond the usual DHL customer services. Within the end of the week I had gotten my package back. A well as his professionalism, David was very bright and cheerful which helped dispel the niggling thought of "Oh no, my package is doomed to be lost in the deep, dark depths of a foreign warehouse." - a true sender's nightmare.
In the end, everything turned out fine and I am very impressed with DHL's team of knowledgeable and helpful professionals at the contact center.
I would also like to thank James and Sophie from the DHL UK Contact Center, DHL China and the team of couriers who have all worked together to ensure the safe and speedy return of my package! Thanks DHL for the truly 5 star professional courier service!
Moses
30 June 2017
REALLY BAD AND UNPROFESSIONAL
Ordered packet from England on my name and contacted DHL that there is another name on ring because I'm not only one living in apartment. Then I even selected on ... Read more
Ordered packet from England on my name and contacted DHL that there is another name on ring because I'm not only one living in apartment. Then I even selected on internet before the packet actually came option to leave it at neighbor with the name stated on ring. On Saturday I should receive the packet I got and email that packet was not delivered because there is not my name on the ring so I immediately contacted DHL by phone and I was told that they will try to deliver it on Monday. I also send one more email to customer service just to be sure. On Monday I got answer that they already send the packet back without even another try to deliver it. Even if they had my phone number I didn't get any calls when they had problems to find it.
Really unprofessional and bad work from DHL. Worst service ever!
Karel Smejkal
16 June 2017
Reply from DHL
Dear Karel
Thank you for taking the time to give us your feedback.
We are sorry to hear that your parcel has not been delivered. We take all feedback very seriously and have escalated this issue to our Customer Service team who will contact you directly.
Best regards
DHL Express UK
DHL Express UK
Driver looked so smart and cheerful it made me feel better, Thame you.
Usual rough night and awful coffee to recover when parcel interrupted my feeling sorry for myself. Driver was so smart and cheerful he made me feel better and the rest ... Read more
Usual rough night and awful coffee to recover when parcel interrupted my feeling sorry for myself. Driver was so smart and cheerful he made me feel better and the rest of the day I was in an unusually good mood. Thank you. Contrast that with some of the unmarked wrecks and dishevelled drivers from other delivery firms. The feeling they leave with me the customer is incomparable.
Sarah. Cooper
09 June 2017
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.