DHL REVIEWS - PAGE 5

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 358 reviews
left parcel in truck, forgot to label it, lost parcel
Paid £50 for delivery of an iPad pro, not including insurance, pickup driver failed to give tracking number/waybill and put delivery address on parcel, left it in the back of ... Read more
Paid £50 for delivery of an iPad pro, not including insurance, pickup driver failed to give tracking number/waybill and put delivery address on parcel, left it in the back of his van over the weekend. Made a formal complaint about the driver. Phoned up to rectify this, told they would sort this and deliver the next day, and this is an important parcel so I didn't leave the house all day. Didn't come. Phoned up again and they finally announced they had lost it. at least i had it insured. 0/10 would never use again.
Jo Maclean
05 September 2018
bad delivery
very bad servives.driver didn't knock on the door or ring the bell just left the flyer and 2 people at home nobody hear anything.BAD SERVICE Read more
very bad servives.driver didn't knock on the door or ring the bell just left the flyer and 2 people at home nobody hear anything.BAD SERVICE
mihai bodan
04 September 2018
Struggle with final mile and rural locations
Pricing for the service offering was good and experience at origin from drop-off at the service point to initial tracking and updates was good. Once the package arrived at destination ... Read more
Pricing for the service offering was good and experience at origin from drop-off at the service point to initial tracking and updates was good. Once the package arrived at destination it began to struggle. The package arrived on Tuesday and was on hold by 12:32 (local). It then spent the whole of Wednesday on hold before contact with the delivery point was made on Thursday to resolve additional information required for the delivery. The shipment then failed to deliver again on Friday and sat in the local hub over the weekend. The delivery was finally made on the Monday. This brought the lead time to just short of 7 days which for courier is a lot. I have had good experiences with the DHL Express service before so I do believe that issues are in relation to rural locations or non-standard delivery points where the final mile can be more challenging. I have also heard of similar story's from other service users. As the rest of DHL Express' service is generally good I hope that more investment is made into "acting local" when it comes to delivery to reduce failure rates, negative satisfaction ratings and wasted resources.
James Harman
03 September 2018
Need to dispose of something incriminating? Send it with DHL, it works every time!
Three different ID numbers for the same order, and a trail which went cold three days before they informed the sender that it was at a "parcel collection shop", which ... Read more
Three different ID numbers for the same order, and a trail which went cold three days before they informed the sender that it was at a "parcel collection shop", which it wasn't. Attempts to contact by phone unsuccessful due, predictably, to "high call volumes". Not sure exactly what DHL do, but I don't think parcel delivery comes into it. On the other hand, if you really want to wind someone up.......
mr stuart barron
31 August 2018
Paid £18 duty charge and still my parcel is on hold and has been for over two weeks.
Paid a duty on a parcel still waiting for it to be delivered from Leeds. Would not recommend! Read more
Paid a duty on a parcel still waiting for it to be delivered from Leeds. Would not recommend!
Josh smith
30 August 2018
Excellent easy to use service with extremely prompt delivery.
Needed to get a parcel from UK to France urgently, after speaking to DHL on the telephone I was directed to Rymans in Bromley High Street to process my parcel. ... Read more
Needed to get a parcel from UK to France urgently, after speaking to DHL on the telephone I was directed to Rymans in Bromley High Street to process my parcel. From start to finish I experienced an extremely helpful and prompt service. The parcel was received within 21 hours, excellent service.
Karen Holman
30 August 2018
WORST CUSTOMER RELATIONS
I AM GETTING SHIPMENTS FROM A COMPANY IN ENGLAND THAT SUPPLIES PARTS FOR VINTAGE AUTOS. THERE IS NO DUTY FOR THESE PARTS COMING INTO CANADA HOWEVER DHL KEEPS TRYING TO ... Read more
I AM GETTING SHIPMENTS FROM A COMPANY IN ENGLAND THAT SUPPLIES PARTS FOR VINTAGE AUTOS. THERE IS NO DUTY FOR THESE PARTS COMING INTO CANADA HOWEVER DHL KEEPS TRYING TO CHARGE ME DUTY. THIS IS EITHER INTENTIONAL OR FAULTY BILLING. i AM TIRED OF HAVING TO SPENT COUNTLESS HOURS GETTING THIS FIXED. i HAVE BEEN PROMISED THAT THIS WOULD BE FIXED AND THE COMPANY HAS LIED EVERYTIME
PAT gEORGE JWG MEDIA
30 August 2018
When they are good it works well but when they are bad forget it
I ship quite a bit with DHL as a private individual when things go well it is a marvellous service but when things don’t go well it is horrendous trying ... Read more
I ship quite a bit with DHL as a private individual when things go well it is a marvellous service but when things don’t go well it is horrendous trying to get it sorted people are polite on the phone but it is the time and phone calls it takes to get a simple thing done. Not a happy customer Mirism Feeley
Miriam Feeley
30 August 2018
Most horrible shiping experience ever
My books, which I urgently need got stuck at the custom!!! I was sent an email about how I need to fill in tons of paper work, and pay lots ... Read more
My books, which I urgently need got stuck at the custom!!! I was sent an email about how I need to fill in tons of paper work, and pay lots of additional custom taxes, or I will get a fine!!!! I'm shaking with anger, and I cannot believe the horrible situation they got me into.
Aniela Popescu
28 August 2018
Do not pay for Priority! The delay equals paying for normal delivery
I paid for priority shipment because this is supposed be used for a Wedding. This delay equates normal delivery. I will not be using DHL again and not recommending for ... Read more
I paid for priority shipment because this is supposed be used for a Wedding. This delay equates normal delivery. I will not be using DHL again and not recommending for anyone who needs urgent service. Not reliable
Ugochukwu Maduka
27 August 2018
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