DHL REVIEWS - PAGE 5

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.0 out of 5
Based on 561 reviews
No DHL service at W H Smith in Winton, Bournemouth
I don't know whether this is DHL's or W H Smith's fault. I went there to return a parcel and they said their DHL system was down. I asked when ... Read more
I don't know whether this is DHL's or W H Smith's fault. I went there to return a parcel and they said their DHL system was down. I asked when they thought it would be working again and they said they had no idea - it hadn't been working for months! I think DHL/Smith's should either get the system working again pronto or remove them from the DHL website. I was not a happy bunny!
Susan Taylor
07 February 2020
Excellent service 3 days from USA to uk.
Although I received an excellent service from dhl, I was very shocked that after being charged £70 delivery charge, I was then being asked for over £58 customs charges that ... Read more
Although I received an excellent service from dhl, I was very shocked that after being charged £70 delivery charge, I was then being asked for over £58 customs charges that I was not aware of before purchasing from usa. I have to put this down to a very expensive mistake. I will never buy from overseas again.
Joan Tebbenham
05 February 2020
Never came waited in and no delivery and time was given
Think you need to deliver when u say Read more
Think you need to deliver when u say
Clare Daly
03 February 2020
Brilliant service
Brilliant service package came on time and in excellent condition would reccomend Read more
Brilliant service package came on time and in excellent condition would reccomend
Petet hewitt
31 January 2020
Not just delivery by numbers
I wasn't at home when delivery was attempted but as I arrived home later, the driver was returning along the main road where I live, an pulled in to deliver ... Read more
I wasn't at home when delivery was attempted but as I arrived home later, the driver was returning along the main road where I live, an pulled in to deliver my parcel. He needn't have but I really appreciate that he took the time to do so
Suzanne Gorman
30 January 2020
Superb, efficient staff and service, saved the day, thanks you.
Was desperate to get a passport down to Monaco, guaranteed next day before 12pm and I’m delighted that you did it. The staff and service I received from the team ... Read more
Was desperate to get a passport down to Monaco, guaranteed next day before 12pm and I’m delighted that you did it. The staff and service I received from the team at East Midlands Airport was exceptional, thank you for a brilliant service, you really saved the day.
Dominic Hutchinson
30 January 2020
Excellent service
Great service as always, always here on time stated . Highly recommended Read more
Great service as always, always here on time stated . Highly recommended
Christine Young
30 January 2020
Great Customer Care
Chloe was fantastic in helping on live chat, thank you for your help Team DHL Read more
Chloe was fantastic in helping on live chat, thank you for your help Team DHL
Patrick Morrison
21 January 2020
Dissatisfied
If you not happy will not accept grievance Read more
If you not happy will not accept grievance
Stuart Isaacs
14 January 2020
Brilliant
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. ... Read more
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. I also love the fact that you can opt to receive a text message from the driver to notify you that you are his next stop. The driver I had today too was brilliant he even rang me on my mobile to notify me of his arrival. He was very friendly and helpful too. I would definitely look forward to having a parcel delivered by DHL in the future and would use their services to send a parcel too. Thank you
Lisa Greenway
13 January 2020
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We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

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