DHL REVIEWS - PAGE 5

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 4.1 out of 5
Based on 686 reviews
Failed delivery
Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver ... Read more
Attempted delivery but claim I wasn't at home. I haven't left all day. No attempt to call me, walk 30 secs to the main door to buzz in or deliver to my neighbours (5 neighbours, all 5 at home). I received no "your next" message even tho I signed up to it. I have been receiving messages all day regarding delayed delivery, then it conveniently stops went I'm supposed to recieve my parcel.
Darren W
09 February 2021
Saved the day.
I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his ... Read more
I would like to thank your driver who assisted me ,on the 6th of January ,when I fell and broke my wrist, on Slag Lane in New Whittington. Without his help it would have taken a lot longer to get to hospital and get treatment. I'm afraid I didn't take his van number or his name so I can't thank him directly. So Thank You to the van driver. You saved the day. Best wishes Norma Kelly.
Norma K
08 February 2021
Above and Beyond
we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door ... Read more
we had DHL make a delivery (from Argos) for an American style fridge freezer. The guys were beyond helpful after realising we couldn’t get the fridge through the front door (the doorframe was ok, but it was the actual door that made it not fit).. My stupid mistake... The two guys helped me to remove the front door and they did not have an easy job of lifting the fridge through (I swear one of them could have got a hernia). They even then helped to put the door back on afterwards, even though I already worried that I’d already taken up too much of their time. I didn’t catch their name, but I’d say give those guys a well deserved break, they certainly earned it!
Aidan H
08 February 2021
Over and above the call of duty
For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email ... Read more
For some reason I was unable to print off the required forms for pick up and Rab Davidson (EIBA) stepped in and saved the day. He asked me to email him the document and said he would print it out at the depo. This was all done with good hearted manners and exceptional competence. Many, many thanks for saving the day Rab. Would not hesitate to use this service again.
Essa A
05 February 2021
Simple yet thorough service.
I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and ... Read more
I contacted the DHL customer service team to organise a collection. The lady on the phone was straight to the point, thorough in her discussion and service. Telephone calls and processes are often a long, drawn out and arduous task, so thank you for making this less so!
James P
01 February 2021
Ab,Fab,brilliant, so happy my grandchildren got their Xmas pressies. Thank you
Certainly will keep DHL on “speed dial”. What a fantastic, affordable, efficient service. Extremely helpful and friendly staff. This included 2 customer service staff and also the courier. Also affordable. ... Read more
Certainly will keep DHL on “speed dial”. What a fantastic, affordable, efficient service. Extremely helpful and friendly staff. This included 2 customer service staff and also the courier. Also affordable. Thank you. Susie
Susie J
30 January 2021
Hidden double charges for something included in the price. Package did arrive.
I have had parcels sent from UK to Peru. The latest had no tracking information updated and until the driver arrived at the door, as far as I knew it ... Read more
I have had parcels sent from UK to Peru. The latest had no tracking information updated and until the driver arrived at the door, as far as I knew it was stuck in Heathrow. Then the driver demanded the PEN equivalent of €10 because, as of the start of the year, they are charging this on all imports. WHY? I paid for door-to-door service; why do I have to pay for this again???? There were no customs duties to pay/administer, nothing other than the absolute minimum. Did someone decide that profits are down due to Covid, so the solution is to shakedown the customers? We are all suffering, but it is temporary; this comes across as spraying us with contempt.
Rob
30 January 2021
Wonderful Superman Hero
My girlfriend and I were lucky enough to have one of your absolute GENTLEMAN hero delivery men visit us today. He was clearly outrageously busy but was nice enough to ... Read more
My girlfriend and I were lucky enough to have one of your absolute GENTLEMAN hero delivery men visit us today. He was clearly outrageously busy but was nice enough to spend some time to have a socially distanced chat as he dropped off a package. He was truly polite and gave us an insight into just how HARD he is working to bring people their deliveries. He really cheered us up and if I could I would have shook his hand. I saluted him as he dashed off to finish another long day. I didn't get his name, but please pass on my comments. He should be congratulated! He GENUINELY made our day. Spencer and Gemma 1 little Pattenden Cottages TN12 9ql
Spencer Le g
26 January 2021
Early bird delivery
I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well ... Read more
I was advised that my parcel would be with me on Monday 25 but came today Friday 21st The driver came two hours before time and 3 days early well done dhl excellent service
Michele L
21 January 2021
VERY GOOD
WONDERFUL STAFF Read more
WONDERFUL STAFF
GNEKI JULES G
20 January 2021
LEAVE A REVIEW
We’d love to hear what you have to say. Your email address will not be published.
* Indicates required fields

Select stars to rate

Get a quote using DHLitNow
GET A QUOTE
You can drop your parcel off at your nearest DHL Service Point, book a collection online or over the phone.
 
 
 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on:

0844 248 0828

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

* Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.