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DHL EXPRESS REVIEWS - PAGE 47
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
An Honest Review about DHL
I ordered some protein powder from the U.S., and it was delivered timely on the next day of the shipment. The delivery person was punctual and friendly. What makes a ... Read more
I ordered some protein powder from the U.S., and it was delivered timely on the next day of the shipment. The delivery person was punctual and friendly. What makes a better delivery service than this?
Emily Lin
01 August 2018
STAFF VERY UNPROFESSIONAL AND NEED TRAINING
I was trying to send 6 cartons to my son-in-law via his company account with DHL. I took the packaged to OFFICE OUTLET their "service point" in PRESTON. No one ... Read more
I was trying to send 6 cartons to my son-in-law via his company account with DHL. I took the packaged to OFFICE OUTLET their "service point" in PRESTON. No one knew what to do. Finally when I got someone senior, he was rude and obnoxious. Treated me as if I was ignorant. Made me feel very unwelcome and would not even let me finish a single sentence. When I asked him to help find where I could get more help as the system they had would not allow to open any accounts other than service point account. Told me it was my job to find out where the DHL office was and he was not willing to be of any service or help. I have never been treated this way and being a customer and account holder I feel it is a shame that DHL do not train their staff in management and how to even talk to people. I guess part of it shows your upbringing and education. I am very disappointed and felt this needs improvement. If anything I am a paying customer and the my son in laws business gives DHL thousands of pounds worth of business and deserve a little courtesy. In the end never sent the packages via DHL.
Dr Omar Farooq Butt
30 July 2018
A such big company with a such disappointing service
I had a delivery parcel that now is costing me £250.00 but I did not get the parcel at all.
Why you do not delivery to the recipient? there is ... Read more
I had a delivery parcel that now is costing me £250.00 but I did not get the parcel at all.
Why you do not delivery to the recipient? there is a name in the parcel for a reason. I asked a parcel from Reiss to be delivered at my work. We do not have reception but a phone with a name and extension of all employees in the company. And instead my parcel was delivery to who knows...
ELIENE ROSNA BIAGI BIGHETTI SANTOS
27 July 2018
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.