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DHL EXPRESS REVIEWS - PAGE 45
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Awful manners
Parked in a disabled bay in Basingstoke when asked how long they would be they called me a cripple laughed and then drove off
Just based on this wouldn’t use Read more
Parked in a disabled bay in Basingstoke when asked how long they would be they called me a cripple laughed and then drove off
Just based on this wouldn’t use
Jack vokes
20 August 2018
Fantastic service from an angel in a van!
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise!
There was a problem with the ... Read more
Ricky was brilliant! He called me several times to keep me posted on his progress for my delivery - flowers for a birthday surprise!
There was a problem with the numbering of the apartments, but thanks to Ricky and his perseverance, he was an angel. Very polite, very helpful and very friendly.
Thank you!
Diane Stevens
20 August 2018
Unhelpful customer service agents/ appealing drivers
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s ... Read more
DHL driver was meant to pick you my parcel, I’m very sure he didn’t come and lied that no one is home. First of all, it’s not my house it’s a work place where the reception is manned 24/7.
Call customer care, supervisor lied that he’s gonna call back.
2 days on, no driver has picked my parcel!
Never using dhl again!!!!
F Afolabi
17 August 2018
Disgusted with one your drivers sat in his lorry blocked up disabled parking road watched me struggle to park with my elderly mother never moved stayed on his phone And two work colleagues sat next to him had to mount pavement to pass don’t give company
What I seen this morning does not leave your company with a good name I’m disgusted Read more
What I seen this morning does not leave your company with a good name I’m disgusted
Teresa Williams
17 August 2018
So expensive and disappointing
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. ... Read more
Very disappointed with DHL services. Staff at Winchester Safestore said the documents were going to be delivered in 2 working days. I've paid £33 for posting 4 sheets of documents. Online tracking is saying it will not be delivered until 20th Aug, meaning it will be 10 days after posting! If there was any indication that it would take this long, I would have gone to the post office and saved a lot of money and hassle. Now the documents are in the 2nd day sitting in Recife (Brazil) with the following message on online tracking 'Shipment held - Available upon receipt of payment'. I've paid all it was demanded (which was a lot for the service provided). There are no customs fees as the content is only documents. You'll never see myself as a customer again!
Ludalua
17 August 2018
Device with a smile
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and ... Read more
DHL kept me informed about my delivery,and came on the day they said it would . Also like to say about the young guy who delivered it very pleasant and polite
Pat little
16 August 2018
Went from bad to worse
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he ... Read more
Driver was an hour late picking up the parcel , between 8am and 11am he arrived at 12 pm asked me for the labels , but I was told he would have them , went back to his van produced 2 labels , sed he wud be back at 4pm as he cud not wait 5 mins for me to fill in the labels . Rubbish service .
Jacky carter
16 August 2018
Not good delivery
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct Read more
Not get my stuff but I waiting all day in home and this sey what I not in home really not good delivery work not correct
Deividas
15 August 2018
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.