DHL EXPRESS REVIEWS - PAGE 45

I was called on the day after placing my order to say that I had exceeded the cut of time for collection and therefore my Parcel would be collected before 12.00 the following day. My Dog needed to see a vet so I booked the appointment for 2.40. At 1.00 rang DHL who said my parcel would be collected by 2.30 and that they had rang the driver to say I would be out from 2.30 - 3.00. The driver turned up at 2.45. I then had to ring DHL again to arrange a collection and was told 10 - 12 the next working day. When there was no collection at 1.00, I rang back and they said it was between 10 - 2.00. With no collection at 3.30 rang DHL back who rang the courier and then after waiting the phone got cut off. I can not be bothered to speak to them any more. Absolute worst logistics ever, seriously if we all did our jobs in this manner then there would be serious problems... Go DHL you are a waste of space would never use you agin or recommend you to anyone. And you have to rate them before submitting review... Brilliant.

Your delivery man (Bob) on 4/8/18 had the wit to put our parcel into the porch through the cat flap. Well done.

Had a delivery due on the 2nd August . I was at work and was unable to take delivery of the goods and they had to be signed for by a member of the household which it was addressed to, it couldn’t be left with a neighbour either as of the nature of the goods . The delivery chap called Gavin from the Hoyland depot phoned me and said he would carry on with his deliveries else where and come back and delivery to me later even though this meant going out of his way . I can honestly say I have never come across a delivery person that has done this and I am very grateful and happy that there are still nice people out there that go above and beyond. Thank you very much Gavin (Hoyland depot ) a very nice chap indeed . DHL are lucky to have you 👍👍👍.

I ordered some protein powder from the U.S., and it was delivered timely on the next day of the shipment. The delivery person was punctual and friendly. What makes a better delivery service than this?

I will never use DHL again and will tell as many people as possible to never use it on all social channels.

I was trying to send 6 cartons to my son-in-law via his company account with DHL. I took the packaged to OFFICE OUTLET their "service point" in PRESTON. No one knew what to do. Finally when I got someone senior, he was rude and obnoxious. Treated me as if I was ignorant. Made me feel very unwelcome and would not even let me finish a single sentence. When I asked him to help find where I could get more help as the system they had would not allow to open any accounts other than service point account. Told me it was my job to find out where the DHL office was and he was not willing to be of any service or help. I have never been treated this way and being a customer and account holder I feel it is a shame that DHL do not train their staff in management and how to even talk to people. I guess part of it shows your upbringing and education. I am very disappointed and felt this needs improvement. If anything I am a paying customer and the my son in laws business gives DHL thousands of pounds worth of business and deserve a little courtesy. In the end never sent the packages via DHL.

I had a delivery parcel that now is costing me £250.00 but I did not get the parcel at all. Why you do not delivery to the recipient? there is a name in the parcel for a reason. I asked a parcel from Reiss to be delivered at my work. We do not have reception but a phone with a name and extension of all employees in the company. And instead my parcel was delivery to who knows...

can't even complain on website now as it won't accept my (polite) comments for unexplained reason

Sorry it the content of this nature not allowed it said, then why ask for honest feedback if it’s not in your favour!!