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DHL EXPRESS REVIEWS - PAGE 40
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Process errors result in inability to deliver
This is the second time I try to leave my review, thus it is a bit shorter. Please contact me if you want to have a brief. I will not ... Read more
This is the second time I try to leave my review, thus it is a bit shorter. Please contact me if you want to have a brief. I will not use your services again for business if this is the state of your service.
Here a note from my secretary:
"The parcel still has not arrived despite me speaking to DHL Customer Service in France every day for the last week. The status has not changed on the tracking results even though I have given DHL Ashley’s’ phone number so they could make contact with him. Ashley says he has received zero communication from DHL. No card was left at his address when DHL attempted the delivery and no phone call follow up. Apparently the parcel is at a pick up point close to Ashley’s house but Ashley has not been told where or the process to collect. It is a shambles.
It seems I cannot request delivery to the house, because the system says ‘awaiting collection by recipient as requested’ – this is untrue since recipient has had no communications with DHL.
Can you request the parcel is returned to London please?"
Brigitte Herren
25 September 2018
Very disappointed - parcel never arrived - customer service was not able to help, even though they could track the parcel to one of their delivery centers
We had posted a parcel on the 13 of Sept. (which contained birthday present for the Vice Presdient of our business unit), which should have been delivered to his home ... Read more
We had posted a parcel on the 13 of Sept. (which contained birthday present for the Vice Presdient of our business unit), which should have been delivered to his home address.
Seemingly DHL tried to deliver it already on the next day but non one was home. The parcel was then marked in error for collection.
The receiver however claims to have never received any follow up communication. My secretary called in every day to inquire. As the parcel was marked in error for collection, we had no right to demand another delivery, which I am frankly appalled by. Needless to say the birthday present is quite obsolete now and we are trying now to reroute the parcel back to the office again.
While DHL personnel was seemingly polite, the processes simply don't work and I will not use the service again for business reasons.
Here the respective quote from my secretary:
"The parcel still has not arrived despite me speaking to DHL Customer Service in France every day for the last week. The status has not changed on the tracking results even though I have given DHL Ashley’s’ phone number so they could make contact with him. Ashley says he has received zero communication from DHL. No card was left at his address when DHL attempted the delivery and no phone call follow up. Apparently the parcel is at a pick up point close to Ashley’s house but Ashley has not been told where or the process to collect. It is a shambles.
It seems I cannot request delivery to the house, because the system says ‘awaiting collection by recipient as requested’ – this is untrue since recipient has had no communications with DHL.
Can you request the parcel is returned to London please?"
Brigitte Herren, IQVIA
Brigitte Herren
25 September 2018
Great service, huge relief!
Bit of a problem....we're just arriving in Portsmouth in our ferry from Santander and get a call from our daughter, with whom we've been travelling in Spain for a few ... Read more
Bit of a problem....we're just arriving in Portsmouth in our ferry from Santander and get a call from our daughter, with whom we've been travelling in Spain for a few days before dropping her in Satander yesterday (she's staying in Spain for another night before flying home). We learn she has left her passport in our car, just arriving in Portsmouth on Tuesday September 18.
While my wife and I have been on the high seas our stuck-in-Spain daughter and her sister in the UK have been busy working on a fix. They find DHL in Eastleigh, just off our route home to South Wales. They direct us there and we find the depot is still open, even though it's late in the working day. And then a wonderfully helpful, cheerful and positive young lady behind the counter - sorry, I should have asked her name - fixed the problem by despatching our daughter's passport ASAP to Spain. Please pass her our most sincere thanks, not least on behalf of stranded daughter who received her passport before noon next day. Great service and excellent value, very much appreciated.
John Hutchinson
23 September 2018
If you want to be let down this is the one for you
Just to let you no I have been in all day my parcel never arrived ?
What’s the point of them texting me to tell me when it’s going to ... Read more
Just to let you no I have been in all day my parcel never arrived ?
What’s the point of them texting me to tell me when it’s going to come ? Then say they tried but no reply ? That’s a Lie as my Bell has not rung all morning I’m sitting wasting the whole morning cancelled my hair app so I can be here I am FUMING WHY IF LIKE THEY SAID THEY TRIED TO DELIVER WHY NOT TEXT OR PHONE ME TO CHECK IF IM IN OR NOT ? IT DONT MAKE SENCE NOT TO CALL ME OR TEXT ME WHY DO WE HAVE TO GIVE YOU OUR PHONE NUMBER IF YOU DONT BOTHER TO USE IT AT A TIME LIKE THIS ?? NOW IV’E CALLED TO GET BOOKED INTO GET MY HAIR DONE BUT NOW THERE TOO BUSY SO I CANNOT SAY HOW ANGERY I AM FUMING IS AN UNDERSTATEMENT SPOILT MY WEEKEND COMPLETELY !!!
Norah Daley
22 September 2018
Lost my parcel, still waiting for delivery.
Today 21st September, A manager called Phil rang me to apologise, said my order had gone missing on route. ADMIRED the guys honesty, in his own words a complete Bxlls ... Read more
Today 21st September, A manager called Phil rang me to apologise, said my order had gone missing on route. ADMIRED the guys honesty, in his own words a complete Bxlls up.....More honesty needed, NOBODYS DIED...NO STRESS it's just a set of taps.
Paul Baker Barnsley.
Paul Baker
21 September 2018
Tony is fantastic Delivery Guy from DHL Doclands
Tony is fantastic , brilliant delivery guy from Doclands Depo. he waited for me when I was not at home and called for parcel and waited 5-7 minutes to give ... Read more
Tony is fantastic , brilliant delivery guy from Doclands Depo. he waited for me when I was not at home and called for parcel and waited 5-7 minutes to give me parcel. He was very helpful and friendly. Excellent service from him. Thank you very much Tony.
A.Vahora
20 September 2018
Stay away if you want your delivery
Charged me triple the amount of import fees i was suppose to pay then claimed i refused the delivery when nobody even turned up at my house. Stay away from ... Read more
Charged me triple the amount of import fees i was suppose to pay then claimed i refused the delivery when nobody even turned up at my house. Stay away from dhl
Chris M
19 September 2018
No respect for parcels
Absolutely disgusted to see the driver stand at his side door and launch parcels to the back of the van. Then came across mine, didn’t even attempt to see if ... Read more
Absolutely disgusted to see the driver stand at his side door and launch parcels to the back of the van. Then came across mine, didn’t even attempt to see if we were in, I was just about to open the door when he opened my porch and yes guess what ?? Just threw it in !!
Thankfully it wasn’t a breakable item but he doesn’t know that when he’s throwing them about.
Shocking behaviour !!
Jackie
19 September 2018
Over Priced and Damaged
I only used this over priced Company because i assumed my items would get to the overseas address with no issues or drama...how wrong was I.
Item arrived damaged, late ... Read more
I only used this over priced Company because i assumed my items would get to the overseas address with no issues or drama...how wrong was I.
Item arrived damaged, late and my Friend had to go and collect the parcel because DHL could not find the address.
This was the first time I had used DHL. And would most definately be the last.
The way this has been dealt with has made me have a bitter taste in my mouth. I even took out the insurance cover, which seems to mean nothing.
I have had to go through email after email sending proof after proof when my receipt should be enough.
Make sure you read the small print.
A very devious Company.
I will never use them again.
I will stick with the Post Office. Never had issues or Drama with them.
Mandy Williams
18 September 2018
T and C's state no guarantee delivery in any time
Sent a parcel for next day delivery, parcel delayed for 23 hours, which disables the tracking service. No one at any time after that could tell me when and if ... Read more
Sent a parcel for next day delivery, parcel delayed for 23 hours, which disables the tracking service. No one at any time after that could tell me when and if my parcel would be delivered. Arrived a day late, so 2 days spent waiting in for a parcel with no idea if or when it would arrive. When asking to only pay for the 2 day vague service get the delightful response T and C's state DHL do not guarantee a delivery in any timescale... Nice. Avoid
Katrina BARRY
18 September 2018
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