DHL REVIEWS - PAGE 4

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Over Promise under deliver
The system is unclear and not concise - Unfriendly to use and not very helpful advisor's. Request a parcel to be collected between a certain time period yet late - ... Read more
The system is unclear and not concise - Unfriendly to use and not very helpful advisor's. Request a parcel to be collected between a certain time period yet late - No communication as to why which is disgraceful - Surely there should be an email / something for this - No compensation offered just cant guarantee them being on time.
Kerry O'Brien
13 September 2018
Typical American rubbish
They tell loads of lies and they keep wanting people to ring up to see where they are and why they haven’t come even though they say they have. Then ... Read more
They tell loads of lies and they keep wanting people to ring up to see where they are and why they haven’t come even though they say they have. Then when you ring up they keep you on hold for mins so I can pay 7 pence per minute.
Edric foster
12 September 2018
Delivery will be later than specified date from supplier and when re arranging a new delivery, I'm having to guess when I will receive the envelope between the hours of 7am to 7pm. What a joke. Other service ring you if there is a problem.
How can I trck my parcel if I haven't been given the ten digit number! Read more
How can I trck my parcel if I haven't been given the ten digit number!
D Middleton
11 September 2018
Excellent and efficient service
I was able to access your service point at Ryman Putney and had the most helpful service assistant ever! Will definitely recommend and use your service in the future. The ... Read more
I was able to access your service point at Ryman Putney and had the most helpful service assistant ever! Will definitely recommend and use your service in the future. The recipient in Jamaica was most happy too with the service that end. Thank you
Marcia Gordon
11 September 2018
Useless service
Nope!!! Sender of parcel was OK but their choice of delivery company wasn't Read more
Nope!!! Sender of parcel was OK but their choice of delivery company wasn't
Alan
11 September 2018
Bad service and working with fraudsters to defraud people
I am disappointed with your service after paying for delivery for my personal belongings only to get an email that the receiver has to pay tax to collect my personal ... Read more
I am disappointed with your service after paying for delivery for my personal belongings only to get an email that the receiver has to pay tax to collect my personal belongings. This is the height of fraud and evil from dhl. I will never use your service and I will spread words around about your fraud.
Jerome okogbe
11 September 2018
Well hidden in Minworth . . .
I was away at the end of last week and arrived home to find two missed delivery notices. So, on Saturday morning I thought it would be easy to pick ... Read more
I was away at the end of last week and arrived home to find two missed delivery notices. So, on Saturday morning I thought it would be easy to pick up my parcel on my way into Birmingham. Using the post code on the 'While you were out' card, my sat nav took me to - a dead end in a business park in Minworth, Sutton Coldfield. I was in a hurry so did not linger. This morning (Monday) I tried again, and put the whole address into the sat nav - which took me to a DHL/Jaguar Land Rover warehouse. An employee helpfully pointed me in the right direction to another part of the same trading estate. DHL is meant to be a rapid courier service, so why on earth can you not get the right address on your delivery cards? Presumably you do not want people to collect items.
Colin Fowler
10 September 2018
Absolute joke waiting in all day just to get a message that there was a failed delivery and no note.
Waited in all day for my parcel then get a message that they failed to deliver as recipient wasn't home! I was literally at the door when the driver sent ... Read more
Waited in all day for my parcel then get a message that they failed to deliver as recipient wasn't home! I was literally at the door when the driver sent the message. Also there was no note at my door for the failed delivery which shows the driver lied. Spoke to a customer service rep who told me that he was at the address but 'ran out of notes' (how many people didn't get their parcels??) and that he would come back later in the day to redeliver. This never happened and of course by 6pm there lines are closed. What an absolute joke of a company.
Adam
10 September 2018
Bad Customer service
I loved DHL and the service that DHL provided until now where I am very unhappy of the customer service of the collection agent. in the past I never have ... Read more
I loved DHL and the service that DHL provided until now where I am very unhappy of the customer service of the collection agent. in the past I never have an issue with the paperwork/documents being not sticking on the parcel, but this time the courier said I need to stick in on in order to ship. I ask the courier does different courier have different policies and I have shipped numerous shipment before and never stuck the paper work on the parcel to enable the courier to check the document, but this time I am very, very unhappy, which may lead for me having second thoughts on using DHL again.
Taysoeoun Tong
10 September 2018
Text version of old postman trick of putting 'No One In' card in letterbox
Stayed in, tracking delivery on my PC, with phone in front of me. Suddenly got txt msg saying someone (delivery driver????) had phoned but was unable to obtain answer from ... Read more
Stayed in, tracking delivery on my PC, with phone in front of me. Suddenly got txt msg saying someone (delivery driver????) had phoned but was unable to obtain answer from me. Liar! I sent msg back for more information, waited a few minutes with no response, then phoned 0844 248 0844. The operative told me the driver did not deliver because he lacked the first line of my address!!!! I told him I did not expect tricks and BS like that from drivers in a company of DHL's reputation (??). He said he was trying to get in touch with the driver, in case he was in my area, but the phone was now on block. Do I have to stay in all day? There is a concierge service anyway for parcels in this London development. The driver should know that! Still waiting....
Richard Partridge
10 September 2018
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