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DHL EXPRESS REVIEWS - PAGE 4

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

Average rating 4.1 out of 5
Based on 746 reviews
Excellent
Joseph Mikiele
06 December 2023
First-class service with accurate tracking every step of the way.
I've been really impressed with the service from you folk, from the start of the journey in Japan and onward at all the 'via points' towards the local DHL destination ... Read more
I've been really impressed with the service from you folk, from the start of the journey in Japan and onward at all the 'via points' towards the local DHL destination point in Cambridge from where the package was transported to the recipient's address. Truly bob-on with tracking accuracy and timings; very helpful to see real time status of where the package is, and so much better than some other carrier/courier companies. Based on recent experience, I'd put you in the No.1 slot for recommendation with only one other company (withheld) coming anywhere close! Special thanks to James Keys-Kidd at the local depot (he won't know me from Adam but obviously runs a good team), together with sorters and the driver that day too please. The guy who delivered was well presented, efficient and clearly 'on board' with the demands of the job. The van tracking facility just prior to the drop enabled me to be outside at the same time as the parcel arrived, and this led to speedy handover of the goods to the benefit of both me and the driver. If only more customers showed consideration to your drivers by being already present to accept the goods in a timely manner. Huh . . . . . . .dream on maybe, but I try to do my bit to assist you guys whenever possible! Best regards to you all and many thanks. End of essay!
Tim
02 November 2023
Efficiency
Dear All, I would like to say a special thanks to Joseph who delivers excellent customer service while collecting packages, He is helpful and professional. Keep up the good work ... Read more
Dear All, I would like to say a special thanks to Joseph who delivers excellent customer service while collecting packages, He is helpful and professional. Keep up the good work Joseph. Many thanks,.
Sue D
24 October 2023
excellent service, very happy with the staff
I am very happy with Joseph the driver, he is very hard working, he is always on time collecting or delivering the parcel. you are very lucky of having such ... Read more
I am very happy with Joseph the driver, he is very hard working, he is always on time collecting or delivering the parcel. you are very lucky of having such as good driver.
Moustafa Chasan Dai
12 October 2023
Vladi, the solutuon driven man!
I requested my parcels to be collected today although it was organized for tomorrow, and Vladi from Manchester DHL Express service did his best to do it today by kindly ... Read more
I requested my parcels to be collected today although it was organized for tomorrow, and Vladi from Manchester DHL Express service did his best to do it today by kindly calling me in advance and organizing it patiently and smoothly. He is a perfect guy each company deserves. All the best Vladi. Thanks DHL Express.
Mehmet Kapusuz
03 October 2023
5 star service
Order pick up at 11.15 am , 15 mins later courier at my door. I didn't have a label printed off. No issues Jim was able to sort this. Extreme ... Read more
Order pick up at 11.15 am , 15 mins later courier at my door. I didn't have a label printed off. No issues Jim was able to sort this. Extreme helpful and friendly
Helen Mclachlan
06 September 2023
Excellent service as always
Very reliable service,I was able to track my parcel all the way till delivery,very polite couriers. Read more
Very reliable service,I was able to track my parcel all the way till delivery,very polite couriers.
Debra hough
11 August 2023
Helpful and friendly!
Great driver who told me exactly what I needed to do when I was sent the wrong item. Very helpful, went above and beyond what he needed to do. Was ... Read more
Great driver who told me exactly what I needed to do when I was sent the wrong item. Very helpful, went above and beyond what he needed to do. Was grateful for his help!
Elizabeth McCann
31 July 2023
Impressive service
We have always chosen DHL as we know them to be reliable have excellent communication and their service is exemplary their drivers are always so polite and timely thank you Read more
We have always chosen DHL as we know them to be reliable have excellent communication and their service is exemplary their drivers are always so polite and timely thank you
Kim chapman
29 July 2023
Brilliant
By far the best delivery people . On time good tracking first class Read more
By far the best delivery people . On time good tracking first class
suzi bishop
27 July 2023
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.

DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.