We will be happy to answer any questions or concerns you may have. Please call us on
DHL EXPRESS REVIEWS - PAGE 38
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Above and beyond
Driver delivering a DHL package noticed that a driver from another courier company left my parcel in my empty bin which was filling with rain, so not only did the ... Read more
Driver delivering a DHL package noticed that a driver from another courier company left my parcel in my empty bin which was filling with rain, so not only did the DHL driver take my package next door (as per my delivery instructions to both courier companies!) but he also took the other package so it would stop getting damaged. Above and beyond. I can’t see a consignment number on my package but if you could contact me I’d happily give details of delivery so you can pass on the praise.
Guillermo Moran
13 November 2018
Service good, tracking not.
My package was collected and delivered on the days specified. However, I am not impressed by the tracking process. I signed up to receive alerts when the package was collected ... Read more
My package was collected and delivered on the days specified. However, I am not impressed by the tracking process. I signed up to receive alerts when the package was collected and delivered and was not sent a text or an email, despite having an acknowledgement email from you that I had signed up for this. I attempted to track my package via the waybill number (above as "tracking number", being the only 10 digit number on the label) but no matter how many times I filled this in, your automated service said it could not extract any information, despite having followed the requested format exactly (i.e. 370 8901 840).
This caused me considerable anxiety as it was an important package.
Your service is very expensive compared to your competitors. I chose you because you are a well established company but the price and tracking issues have put me off using you again.
Jane Curbishley
10 November 2018
Great service, the courier in Aberdeen was so helpful
I was scheduled for a delivery but unfortunately my plans changed and I was not at home. When I called the courier back he was helpful and did all he ... Read more
I was scheduled for a delivery but unfortunately my plans changed and I was not at home. When I called the courier back he was helpful and did all he could to make sure I got the parcel same day. I’ve used DHL several times in the past and they never failed. Thank you for great service. Keep up :)
ALEXANDRA NOGUEIRA
07 November 2018
Excellent delivery service
I was very pleased to have notification of time of arrival. It made being at home easy and it arrived on time. I am impressed with your company and would ... Read more
I was very pleased to have notification of time of arrival. It made being at home easy and it arrived on time. I am impressed with your company and would recommend it. Thank you.
Margaret Millington
24 October 2018
Kev was brilliant
Hi, on Thursday at around 10 30 am I had a parcel collected from Gwel An Mor holiday resort by one of you're drives named Kev.
The parcel was a ... Read more
Hi, on Thursday at around 10 30 am I had a parcel collected from Gwel An Mor holiday resort by one of you're drives named Kev.
The parcel was a return to euro car parts.
Euro car parts didn't issue a return label to me so I tried to contact DHL to cancel the collection but in that time Kev turned up.
He talked me through my best option and done a written postage label.
I just want to say his help in resolving the issue was absolutely brilliant and a credit to DHL. My thanks to him.
Regards, Richie
Richie crook
19 October 2018
Arrived next day
Sent urgently needed spare part to mend steering of boat stuck in Agadir, Morocco. Arrived the next day much to my amazement. Read more
Sent urgently needed spare part to mend steering of boat stuck in Agadir, Morocco. Arrived the next day much to my amazement.
C Paterson
18 October 2018
Excellent Service
I had ordered a dress for a wedding with Rat and Boa for next day delivery. I ordered it to the wedding venue I was staying at in Scotland but ... Read more
I had ordered a dress for a wedding with Rat and Boa for next day delivery. I ordered it to the wedding venue I was staying at in Scotland but I received an email from DHL stating it wouldn’t arrive next day but 3 days later. So I rang DHL and the woman was clear that with scotland the delivery would definitely not be next day delivery. So I panicked as the wedding was the Saturday and the dress wasn’t going to be delivered until the Monday. I then received an email the Friday morning saying rat and boa have forwarded your parcel to a partner to be delivered. I got to the cottage where we were staying in Scotland Friday evening to find the parcel was next door!! I was so happy and relieved I raced over to find the neighbour who had my parcel actually worked for the Royal Mail and had delivered my parcel!!! I am so so grateful to DHL for getting my dress to me in time for the wedding! Thank you so much :)
Jessica Mulvaney
18 October 2018
Delighted !
Delighted with the efficient service with DHL. Paid for next day delivery from Scotland to Amsterdam. Keith at the Inverness depot was very helpful. Parcel arrived in Amsterdam by 11 ... Read more
Delighted with the efficient service with DHL. Paid for next day delivery from Scotland to Amsterdam. Keith at the Inverness depot was very helpful. Parcel arrived in Amsterdam by 11 am the next day.
VAL MURRAY
17 October 2018
Great customer service from DHL driver today!
Great driver customer service experience today. My sick wife couldn't get to the door in time and missed the delivery. I called DHL and explained the driver came back when ... Read more
Great driver customer service experience today. My sick wife couldn't get to the door in time and missed the delivery. I called DHL and explained the driver came back when he could so she could get the delivery.
Great customer service from him and we were very impressed with his friendliness.
S. Warren
15 October 2018
Get a quote
You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.