DHL EXPRESS REVIEWS - PAGE 37

Sent urgently needed spare part to mend steering of boat stuck in Agadir, Morocco. Arrived the next day much to my amazement.

I had ordered a dress for a wedding with Rat and Boa for next day delivery. I ordered it to the wedding venue I was staying at in Scotland but I received an email from DHL stating it wouldn’t arrive next day but 3 days later. So I rang DHL and the woman was clear that with scotland the delivery would definitely not be next day delivery. So I panicked as the wedding was the Saturday and the dress wasn’t going to be delivered until the Monday. I then received an email the Friday morning saying rat and boa have forwarded your parcel to a partner to be delivered. I got to the cottage where we were staying in Scotland Friday evening to find the parcel was next door!! I was so happy and relieved I raced over to find the neighbour who had my parcel actually worked for the Royal Mail and had delivered my parcel!!! I am so so grateful to DHL for getting my dress to me in time for the wedding! Thank you so much :)

Delighted with the efficient service with DHL. Paid for next day delivery from Scotland to Amsterdam. Keith at the Inverness depot was very helpful. Parcel arrived in Amsterdam by 11 am the next day.

Great driver customer service experience today. My sick wife couldn't get to the door in time and missed the delivery. I called DHL and explained the driver came back when he could so she could get the delivery. Great customer service from him and we were very impressed with his friendliness.

The two members of staff who assisted me with my parcel today provided excellent customer service. I am very grateful. Thank you

I was really impressed by your service. Delivery time from UK to Zimbabwe as surpassed my expectations. Parcel all intact. Thank you👍

I was really impressed by your service. Delivery time from UK to Zimbabwe as surpassed my expectations. Parcel all intact. Thank you👍

This is the second time I try to leave my review, thus it is a bit shorter. Please contact me if you want to have a brief. I will not use your services again for business if this is the state of your service. Here a note from my secretary: "The parcel still has not arrived  despite me speaking to DHL Customer Service in France every day for the last week. The status has not changed on the tracking results even though I have given DHL Ashley’s’ phone number so they could make contact with him. Ashley says he has received zero communication from DHL. No card was left at his address when DHL attempted the delivery and no phone call follow up. Apparently the parcel is at a pick up point close to Ashley’s house but Ashley has not been told where or the process to collect. It is a shambles. It seems I cannot request delivery to the house, because the system says ‘awaiting collection by recipient as requested’ – this is untrue since recipient has had no communications with DHL. Can you request the parcel is returned to London please?"

We had posted a parcel on the 13 of Sept. (which contained birthday present for the Vice Presdient of our business unit), which should have been delivered to his home address. Seemingly DHL tried to deliver it already on the next day but non one was home. The parcel was then marked in error for collection. The receiver however claims to have never received any follow up communication. My secretary called in every day to inquire. As the parcel was marked in error for collection, we had no right to demand another delivery, which I am frankly appalled by. Needless to say the birthday present is quite obsolete now and we are trying now to reroute the parcel back to the office again. While DHL personnel was seemingly polite, the processes simply don't work and I will not use the service again for business reasons. Here the respective quote from my secretary: "The parcel still has not arrived  despite me speaking to DHL Customer Service in France every day for the last week. The status has not changed on the tracking results even though I have given DHL Ashley’s’ phone number so they could make contact with him. Ashley says he has received zero communication from DHL. No card was left at his address when DHL attempted the delivery and no phone call follow up. Apparently the parcel is at a pick up point close to Ashley’s house but Ashley has not been told where or the process to collect. It is a shambles. It seems I cannot request delivery to the house, because the system says ‘awaiting collection by recipient as requested’ – this is untrue since recipient has had no communications with DHL. Can you request the parcel is returned to London please?" Brigitte Herren, IQVIA

Bit of a problem....we're just arriving in Portsmouth in our ferry from Santander and get a call from our daughter, with whom we've been travelling in Spain for a few days before dropping her in Satander yesterday (she's staying in Spain for another night before flying home). We learn she has left her passport in our car, just arriving in Portsmouth on Tuesday September 18. While my wife and I have been on the high seas our stuck-in-Spain daughter and her sister in the UK have been busy working on a fix. They find DHL in Eastleigh, just off our route home to South Wales. They direct us there and we find the depot is still open, even though it's late in the working day. And then a wonderfully helpful, cheerful and positive young lady behind the counter - sorry, I should have asked her name - fixed the problem by despatching our daughter's passport ASAP to Spain. Please pass her our most sincere thanks, not least on behalf of stranded daughter who received her passport before noon next day. Great service and excellent value, very much appreciated.