Here are a few honest comments made by our customers about our service, which we hope you'll find useful.
Thank you for your recent comments regarding the DHL service. We are very sorry to hear of your issues with Nigeria customs. However, we can only stress that DHL (or any other courier company) has no control over local custom departments and any duties applied is enforced by the country custom authorities.
We try our up most to highlight that duties may be be applied when sending goods internationally by including information within the leaflet, the information pad, the receipt wallet and the air way bill - all of which can be found instore when sending your parcel.
Once again, we are very sorry to hear of your issues and hope you continue to use the DHL service in future months.
Dear Mrs Chambers,
Thank you for your recent comments regarding the DHL service.
We are very sorry to hear that your parcel arrived at its destination damaged and can only apologise on behalf of DHL. When we receive any feedback regarding damaged parcels, we do take this matter extremely seriously and have since spoken with the pick up and delivery depots to try and ascertain where the damage was incurred.
We strive to make sure all customer parcels are delivered in exactly the same condition as sent, our efforts have been recognised with damage claims for 2009 being 0.002%.
Once again, please accept our apologies.