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DHL EXPRESS REVIEWS - PAGE 34
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
IMPRESSIVE SERVICE !!!!
Words fail me to express my gratitude for the HIGH QUALITY customer service of the Telephone Call center and "Ike": our local delivery courier, who all went above and beyond ... Read more
Words fail me to express my gratitude for the HIGH QUALITY customer service of the Telephone Call center and "Ike": our local delivery courier, who all went above and beyond the call of duty to ensure my mail order was delivered.
I recommend DHL without any hesitation to anyone considering their services.
Tony D
Tony David
13 March 2019
Excellent Courier
I have just been asked to take in a parcel for a neighbour. The gentleman rang my bell and very politely asked if I would so kind as to take ... Read more
I have just been asked to take in a parcel for a neighbour. The gentleman rang my bell and very politely asked if I would so kind as to take in a parcel and apologised for inconveniencing me. Her had such a nice way, very appreciative and very personable. I complimented him on his manner which he also appreciated. How nice it is to encounter people who provide a service and respectfully treat you as a valued customer, even though I wasn’t the customer. Working from home I am often asked to take in parcels for neighbours and the couriers are not always this considerate. He is a credit to your company, value him and foster more of the same within your organisation please.
Regards
Peter
Peter
08 March 2019
Excellent Courier
I have just been asked to take in a parcel for a neighbour. The gentleman rang my bell and very politely asked if I would so kind as to take ... Read more
I have just been asked to take in a parcel for a neighbour. The gentleman rang my bell and very politely asked if I would so kind as to take in a parcel and apologised for inconveniencing me. Her had such a nice way, very appreciative and very personable. I complimented him on his manner which he also appreciated. How nice it is to encounter people who provide a service and respectfully treat you as a valued customer, even though I wasn’t the customer. Working from home I am often asked to take in parcels for neighbours and the couriers are not always this considerate. He is a credit to your company, value him and foster more of the same within your organisation please.
Regards
Peter
Peter
08 March 2019
Mark - Great Service
I ordered a parcel to be delivered for an incorrect time to a business which closed at 6. The parcel was due to be delivered between 6-10 which was an ... Read more
I ordered a parcel to be delivered for an incorrect time to a business which closed at 6. The parcel was due to be delivered between 6-10 which was an error on my part, I received a call at about 5:15 from Mark asking what time the business closed as he realised it was a business, he had a few more jobs to do before and of course being my error didn’t expect him to get there before we closed. Another business in the park was open late so asked him to leave the parcel with Harrison’s which he agreed too. Not only did I feel the first call was excellent and considerate he also phoned to tell me he delivered the parcel to Harrison’s and it was all safe and secure.
I’ve never had a delivery driver take so much care and consideration when delivering someone’s parcel. Mark was a lovely guy and really excelled in customer service- sittingbourne depot is where he is based; you’ve got a great team member - thank you so much!
Hayley Burgess
07 March 2019
Good courier service, annoying website
The courier service is great, never had a problem. The website however when booking a collection can be frustrating - first you enter the collection address and details, that's all ... Read more
The courier service is great, never had a problem. The website however when booking a collection can be frustrating - first you enter the collection address and details, that's all fine, but then once you've entered the delivery address details you find that the collection details have change to be the same as the delivery address... this has been happening for a few months now, yes it's easy to change the collection address back again but you shouldn't have to in the first place. I have mentioned this to DHL customer services over the phone a few months ago (when querying something else) but nothing has been done yet as it still happens every time.
D Ogle
27 February 2019
Your wonderful employees swiftly helped me out of a very difficult situation.
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service ... Read more
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service team I spoke to on the phone were friendly, professional, fast acting and most importantly reassuring, during a nightmare situation where I urgently needed to halt and return my shipment. Not forgetting a massive thank you to the courier who returned my shipment to my address within 10 minutes of contacting the team. Impressed! Will certainly use your company again in the future.
O. Wakefield
20 February 2019
Your wonderful employees swiftly helped me out of a very difficult situation.
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service ... Read more
I don't think I have ever experienced better customer service than I did today, from all those involved in tracking and swiftly returning a package to me. The customer service team I spoke to on the phone were friendly, professional, fast acting and most importantly reassuring, during a nightmare situation where I urgently needed to halt and return my shipment. Not forgetting a massive thank you to the courier who returned my shipment to my address within 10 minutes of contacting the team. Impressed! Will certainly use your company again in the future.
O. Wakefield
20 February 2019
The courier who delivered my parcel on Friday 15th February was fantastic being very pleasant and helpful
I have a number of parcels delivered from DHL and UK mail and all the couriers have always been most helpful and polite Read more
I have a number of parcels delivered from DHL and UK mail and all the couriers have always been most helpful and polite
Joy Birch
16 February 2019
Excellent service through intuitive website
Excellent service through intuitive website. I was able to easily change delivery destination at short notice to meet my needs. Very good service. Read more
Excellent service through intuitive website. I was able to easily change delivery destination at short notice to meet my needs. Very good service.
Scott Willoughby
13 February 2019
JAKE 👍👍👍👍
Jake was amazing helping me with my delivery but my I phone as well the patience of a saint sense of humour and managed to talk me through the process ... Read more
Jake was amazing helping me with my delivery but my I phone as well the patience of a saint sense of humour and managed to talk me through the process of sending important documents to northern Cyprus 10/10
Anita Ibrahim
06 February 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.