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DHL EXPRESS REVIEWS - PAGE 31
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
very poor service
Delivery left with neighbour, there were two of us in the house but the driver did not ring the doorbell which rings in several places around the house. Neighbour said ... Read more
Delivery left with neighbour, there were two of us in the house but the driver did not ring the doorbell which rings in several places around the house. Neighbour said did not ring her bell either but just tapped lightly on the door. she happened to be nearby at the time. I have done deliveries and you need to ring the bell and knock hard.
Derek Innes
25 June 2019
A most excellent service
I ordered a product from Wayfair which was coming from France.
It was shipped earlier than expected.
I was kept totally in the loop by DHL re. delivery dates and ... Read more
I ordered a product from Wayfair which was coming from France.
It was shipped earlier than expected.
I was kept totally in the loop by DHL re. delivery dates and times etc.
I received a text this morning giving me the hour long time slot to expect delivery. I was delighted to see the DHL delivery man at my gate a full 4 hours early yayyy !!!
I would most definitely use and recommend your service in the future. Thank you very much guys x
Michelle Pinder
19 June 2019
They promised delivery on Monday AND Monday it was
We received notification of a parcel destined for us. It arrived in time delivered by the most 'friendly' courier named Owen who was polite and courteous and reassured me of ... Read more
We received notification of a parcel destined for us. It arrived in time delivered by the most 'friendly' courier named Owen who was polite and courteous and reassured me of his total commitment to deliver the item today.
Joyce Griffin
17 June 2019
Service - above and beyond.
Having missed delivery this morning I was led to believe by someone I spoke to this morning at the DHL depot that I would have to do a 70 mile ... Read more
Having missed delivery this morning I was led to believe by someone I spoke to this morning at the DHL depot that I would have to do a 70 mile round trip to pick up the parcel that I had paid next day delivery for. I rang back this afternoon and spoke with Bryony who was very helpful and arranged to collect the parcel later this evening. However to my delight 10 minutes later one of your delivery drivers called Danny knocked on the door and saved me what would have been a horrendous journey along the M60 on a Friday afternoon.
I just want to say a big thankyou to both Danny and Bryony for their help.
Elizabeth Whaley
14 June 2019
Attempted twice in the space of 3 hours. Above and beyond!
The gentleman that attempted delivery twice with my parcel today went above and beyond to make sure I received this.
I was not feeling well in the morning, thus I ... Read more
The gentleman that attempted delivery twice with my parcel today went above and beyond to make sure I received this.
I was not feeling well in the morning, thus I couldn’t open the door, a few hours later another attempt was made and I had received the parcel.
The weather was bad and yet the courier made this effort and with a friendly personality.
I wish for him to be recognised and receive something of value as a consequence of this.
(It’s unfortunate I didn’t catch his name, hopefully from the waybill No, he can be traced and rewarded)
Thank you and I will be using DHL for my future services.
Rumzan
07 June 2019
Brilliant! Always delivers.
DHL are the best courier service.
My son and his family live in America and I often take parcels to Depot in Howden. Within 24 hours they are delivered. Such ... Read more
DHL are the best courier service.
My son and his family live in America and I often take parcels to Depot in Howden. Within 24 hours they are delivered. Such a great service and wouldn’t use anyone else.
Staff at Howden depot are very helpful and nothing is too much trouble.
Carol gilleard
29 May 2019
Excellent
Chas from the Glasgow office is always helpful and cheery.
However Outstanding service on Friday 24th May 2019.
We had labs to go medical express as a matter of urgency, ... Read more
Chas from the Glasgow office is always helpful and cheery.
However Outstanding service on Friday 24th May 2019.
We had labs to go medical express as a matter of urgency, however had experienced delays all day.
Chas waited till the labs were processed and parceled up.
I would like to thank him for his outstanding customer service.
He is a credit to DHL.
Kim Hatherley
27 May 2019
Going that extra mile!
I would 100% recommend DHL. You could not ask for or expect any better service. Our regular delivery driver has gone above and beyond on multiple occasions to try and ... Read more
I would 100% recommend DHL. You could not ask for or expect any better service. Our regular delivery driver has gone above and beyond on multiple occasions to try and deliver again even when we have been out and missed his first attempt. Exceptional customer service and very happy customers. Thank you so much.
Rebecca Baker
24 May 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.