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DHL EXPRESS REVIEWS - PAGE 30
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
OTHERS FAILED DLH DELIVERED
Other carriers either wouldn’t take our sons bank card or returned it ....Not DHL! Their Service Point at Ryman’s in Macclesfield were brilliant, making the process easy, even their own ... Read more
Other carriers either wouldn’t take our sons bank card or returned it ....Not DHL! Their Service Point at Ryman’s in Macclesfield were brilliant, making the process easy, even their own package.
From there online took us by the hand and leds down the path of righteousness Via Birmingham hub- East Midlands Airport facility-LHR-to Los Angeles and to the reception desk at the hotel
All for 3/5ths of Parcelforce
Well Done DHL
Oh yes and the call centre team are good too (not free but good!)
Giles
19 July 2019
Excellent Service from John (covers Totnes) so helpful and patient as always
DHL Customer service very helpful
Highly recommend to anyone
Just to re-iterate Excellent service.
Read more
DHL Customer service very helpful
Highly recommend to anyone
Just to re-iterate Excellent service.
Tracey Spilsbury
16 July 2019
good service but failed on offers
so they offered 1 nectar point for every £1 spent plus 10X bonus. filled in a claim form. waited and nothing. rang up and the customer service doesnt even know ... Read more
so they offered 1 nectar point for every £1 spent plus 10X bonus. filled in a claim form. waited and nothing. rang up and the customer service doesnt even know how nectar points works. Nectar points aint a big deal but for a business as big as dhl, you would expect the customers service to have a clue about what they offer.
hyginus
15 July 2019
what a star
A wonderful, cheerful and happy delivery man. Was only in his company a matter of minutes, but his lovely manner was infectious. A credit to DHL, he truly enjoys his ... Read more
A wonderful, cheerful and happy delivery man. Was only in his company a matter of minutes, but his lovely manner was infectious. A credit to DHL, he truly enjoys his job . give him a bonus !!
lucy allen
13 July 2019
A standard of service others should aspire to.
I would like to commend in particular a guy named Mark Green who works out of I believe the Milton Keynes depot. He went above and beyond with a great ... Read more
I would like to commend in particular a guy named Mark Green who works out of I believe the Milton Keynes depot. He went above and beyond with a great attitude and manner. What a great guy/service, a bench mark others will struggle to follow.
Graham McElroy
10 July 2019
Thanks to Nicola
I had been awaiting a very important urgent document from Canada while staying at a domestic address in England. However, a day ago, I had to leave to come into ... Read more
I had been awaiting a very important urgent document from Canada while staying at a domestic address in England. However, a day ago, I had to leave to come into Sheffield (So. Yorkshire). Shortly after my departure the document arrived but as I was no longer at the given address, it was held by DHL, in possession of my current address, and scheduled for delivery today. However, as I had not heard from DHL (who had my mobile #) I phoned the local Express offices and was in contact with Nicola. As I was not in receipt of a tracking number- she went out of her way to find my envelope. She was able to find all this and the fact that there had been a delivery attempt in a span of 8-10 minutes when I had to step out. She then called to her intenal contacts and found that it would be re-delivered-- and even that the driver was still in the vicinity and would likely ring shortly. Indeed he did and I received the envelope. Nicola was utterly pleasant throughout, understanding my urgency and going the full distance and more to calm my anxiety. Indeed, while my mobile had swallowed up my credit during the call, she sought out my recorded number and promptly called me back to deliver the good news.
Gerald Shikatani
09 July 2019
Honest DHL driver
I hadn't ordered anything so wasn't expecting my doorbell to ring and a DHL van to be outside. However when I opened the door the gentleman just wanted to let ... Read more
I hadn't ordered anything so wasn't expecting my doorbell to ring and a DHL van to be outside. However when I opened the door the gentleman just wanted to let me know that I had left my keys in the door. He didn't need to do that and Im sure he was very busy but he took the time to let me know. I am very very grateful and I hope he gets to read this. Thank you, Megan from Glenrothes
Megan Smith
04 July 2019
Nick,Top courier driver for DHL
My parcel was attempted to be delivered on the 01/07 at 13:55, unfortunately I was not in. I had a card placed through my door and rearranged to collect the ... Read more
My parcel was attempted to be delivered on the 01/07 at 13:55, unfortunately I was not in. I had a card placed through my door and rearranged to collect the following day from DHL’s service centre in Laindon. Not to happy about having to travel to collect, but just one of those things.
Around 17:00 the courier driver off his own back as was re passing this address, tried to deliver the parcel again, this time l was home! I was so pleased as he has saved me time and money in fuel. Nick the courier driver should be recognised for going above and beyond his job role!
Lianne Ballinger
01 July 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.