DHL EXPRESS REVIEWS - PAGE 30

Chas from the Glasgow office is always helpful and cheery. However Outstanding service on Friday 24th May 2019. We had labs to go medical express as a matter of urgency, however had experienced delays all day. Chas waited till the labs were processed and parceled up. I would like to thank him for his outstanding customer service. He is a credit to DHL.

I would 100% recommend DHL. You could not ask for or expect any better service. Our regular delivery driver has gone above and beyond on multiple occasions to try and deliver again even when we have been out and missed his first attempt. Exceptional customer service and very happy customers. Thank you so much.

Steve the driver was so polite and arrived exactly on time what a fantastic service Would recommend every time

Thank you to Steve Galea for always being so kind and helpful. He has to carry large boxes to the 1st floor, however he never complains and is always cheerful. Thank you Steve keep up the good work!

Lauren served me on two days runnng and she is an absolute star. Couldn't have been more helpful, nice and efficient.

You picked up parcel 13th May from Leeds and delivered to my home in Fuerteventura today 17th May. Other companies take at least 3 weeks, the post office take a minimum 2 weeks. DHL took 4 days. Your agent here on the island polite and cheerful, which rounds of the whole experience. Excellent service DHL Highly recommended.

Our friends live on a boat in France - they had an engine malfunction, resulting in no power or electricity - to make matters worse none of the supply companies in France would deal with an ‘individual sale’. Our friend sourced the necessary part here in the West Midlands- we collected it and then DHL took over so’s to speak! The parcel was collected from our home and was successfully delivered to our friends in France a little over 24hours later! You simply can’t ask for better- the cost for all this? £40....we have happy friends who are now have a working engine and electricity again. “Thank you” seems very inadequate......

I love to choose DHL as my first delivery option, however, I am down disappointed by the random delivery time. It is a bit irritating that I came back for picking up the parcel, and the carrier has just driven the van away from my house. I supposed the delivery services should provide an estimated time for customers to know when the parcel will be delivered. I do hope this could be improved in the future as I am hoping DHL could do better and better. Thank you.

Fantastic service, With a smile

I want to thank Michelle at the London office/deport. She diligently worked on my case to resolve two missing/undelivered posts. Her communicate and manner was very pleasant. Meanwhile she kept me abreast with the status of the undelivered packages. She located then rearranged delivery for one of them, however the other remains missing because the driver delivered to the wrong address. In summary, her customer service was absolutely outstanding and would like to thank her for all her efforts and work on this.