DHL REVIEWS - PAGE 3

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 365 reviews
Jules the driver on 18/09/2018 at 2.30pm at Warwick Business School was fantastic
Jules was brilliant he waited for us when we were having an issue with the labels he took the boxes and was very helpful and friendly. Excellent service from him. ... Read more
Jules was brilliant he waited for us when we were having an issue with the labels he took the boxes and was very helpful and friendly. Excellent service from him. Thank you very much!
Sarah and Raj
18 September 2018
Very bad customer service
The collection fellow didn't accept my product since i didn't have a paper hardcopy. My printer is broken, I showed him my e copy. He refused to pick up and ... Read more
The collection fellow didn't accept my product since i didn't have a paper hardcopy. My printer is broken, I showed him my e copy. He refused to pick up and left my parcel.Really disappointed. Won't recommend it to anyone
Ron Joseph Kulathramannil
18 September 2018
Terrible lunatic lady driver you sent to my house to insult me
This driver comes here for the 3rd time and just treats me with so much disrespect because I’m black clearly She knocked once I was changing my baby I hurried ... Read more
This driver comes here for the 3rd time and just treats me with so much disrespect because I’m black clearly She knocked once I was changing my baby I hurried down the stairs she was already at my neighbors once she saw me she started talking and shouting at me I gave her a piece of my mind and declined signing for the items but still collected it DHL employ sane people please as this lady clearly has mental health issues thank you
Sharon Banahene
18 September 2018
WOW - AWESOME SERVICE
Three parcels (2 x suitcases and 1 x box) to be collected from private address and delivered to Manchester. The personInd who opened the door to the driver was unaware ... Read more
Three parcels (2 x suitcases and 1 x box) to be collected from private address and delivered to Manchester. The personInd who opened the door to the driver was unaware (!!) of collection and tried to send driver (Jason) away. Fortunately he insisted there was a collection and I arrived. He could not have been more helpful - waited whilst individual in Manchester sent labels etc, I printed them out etc. Jason is a first class advert for the company. Would I use the service again - You Bet I would and highly recommend to anyone else. Thank You Team DHL. He was also full of praise for DHL as an employer - great to hear.
Colin Welborn
17 September 2018
no card to say they were at the door bell wasn't even used so whats the point of waiting.
This was a collection and to be returned to a customer SGS Engineering uk ltd . Read more
This was a collection and to be returned to a customer SGS Engineering uk ltd .
Robert McCurry
17 September 2018
Terrible service
Expected an urgent parcel yesterday, was emailed a delivery time but then received another email to say the driver was running late. The parcel never arrived and your on-line tracking ... Read more
Expected an urgent parcel yesterday, was emailed a delivery time but then received another email to say the driver was running late. The parcel never arrived and your on-line tracking service then told me that the driver couldn't find our house! What rubbish - it's well signed, on a main road and known to all our neighbours at our post code BS37 6QP- in the 15 years we've lived here we have NEVER had a problem with deliveries. I can only suspect incompetence from your driver or it's a case of 'late Friday afternoon and I can't be bothered' attitude! As of now (Saturday 15 Sept 12.36) your website is still showing Friday's information and no-one is responding to my emails concerning an update on when I might finally receive my parcel. I've tried telephoning but the system is just an automated version of your on-line tracker - can I not speak to a human? This is a terrible service and please respond ASAP
Michael Craig
15 September 2018
Absolute liars apparently tried to deliver this morning I am sat in waiting I have not had a card through the door as proof of visit that’s because your driver hasn’t been I paid next day delivery for a reason I am in today I have had to leave one star
Unable to re sort delivery as no card left and no phone number to speak to anyone rubbish customer care Had to leave one star don’t deserve but will not ... Read more
Unable to re sort delivery as no card left and no phone number to speak to anyone rubbish customer care Had to leave one star don’t deserve but will not accept the review without
Moran
15 September 2018
A Joke of a company they are rubbish avoid them! Liars
L
14 September 2018
This has been the second or third time DHL have claimed to have come to our door and had no answer when we have been at home all the time and no-one had come to the door.
On the 13th September I was phoned by a very pleasant lady from DHL and agreed to be in today, the 14th. between 08:00 and 13:00 for collection of a ... Read more
On the 13th September I was phoned by a very pleasant lady from DHL and agreed to be in today, the 14th. between 08:00 and 13:00 for collection of a package. No one had come by 13:00 and so I went to check my emails. I had been sent an email at 11:22 to say no-one answered when the DHL man came to our door (it said yesterday but that must have been a mistake but in any case we had been in and no-one had called)- I was not out, both my wife and myself were in, and I was close enough to the door to see that no-one had called. As I was bringing up the website to re-organize the collection the DHL man knocked on the door, for real this time, and collected the package. I believe this 'we called and no-one came to answer the door' is a blatant attempt by DHL to blame their inefficiency on their customers.
Nigel Soper
14 September 2018
Great service
I have recently had quite a few deliveries from DHL and always have Dani delivering. DHL text me well in advance to let me know when I can expect delivery ... Read more
I have recently had quite a few deliveries from DHL and always have Dani delivering. DHL text me well in advance to let me know when I can expect delivery to be made, if I am not available, there is an option to provide alternate arrangements or to change the date to a more suitable time. My parcel is always delivered when advised and Dani is always well presented and friendly, no matter what the weather.
Mrs C Coles
14 September 2018
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