DHL REVIEWS - PAGE 3

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 361 reviews
no card to say they were at the door bell wasn't even used so whats the point of waiting.
This was a collection and to be returned to a customer SGS Engineering uk ltd . Read more
This was a collection and to be returned to a customer SGS Engineering uk ltd .
Robert McCurry
17 September 2018
Terrible service
Expected an urgent parcel yesterday, was emailed a delivery time but then received another email to say the driver was running late. The parcel never arrived and your on-line tracking ... Read more
Expected an urgent parcel yesterday, was emailed a delivery time but then received another email to say the driver was running late. The parcel never arrived and your on-line tracking service then told me that the driver couldn't find our house! What rubbish - it's well signed, on a main road and known to all our neighbours at our post code BS37 6QP- in the 15 years we've lived here we have NEVER had a problem with deliveries. I can only suspect incompetence from your driver or it's a case of 'late Friday afternoon and I can't be bothered' attitude! As of now (Saturday 15 Sept 12.36) your website is still showing Friday's information and no-one is responding to my emails concerning an update on when I might finally receive my parcel. I've tried telephoning but the system is just an automated version of your on-line tracker - can I not speak to a human? This is a terrible service and please respond ASAP
Michael Craig
15 September 2018
Absolute liars apparently tried to deliver this morning I am sat in waiting I have not had a card through the door as proof of visit that’s because your driver hasn’t been I paid next day delivery for a reason I am in today I have had to leave one star
Unable to re sort delivery as no card left and no phone number to speak to anyone rubbish customer care Had to leave one star don’t deserve but will not ... Read more
Unable to re sort delivery as no card left and no phone number to speak to anyone rubbish customer care Had to leave one star don’t deserve but will not accept the review without
Moran
15 September 2018
A Joke of a company they are rubbish avoid them! Liars
L
14 September 2018
This has been the second or third time DHL have claimed to have come to our door and had no answer when we have been at home all the time and no-one had come to the door.
On the 13th September I was phoned by a very pleasant lady from DHL and agreed to be in today, the 14th. between 08:00 and 13:00 for collection of a ... Read more
On the 13th September I was phoned by a very pleasant lady from DHL and agreed to be in today, the 14th. between 08:00 and 13:00 for collection of a package. No one had come by 13:00 and so I went to check my emails. I had been sent an email at 11:22 to say no-one answered when the DHL man came to our door (it said yesterday but that must have been a mistake but in any case we had been in and no-one had called)- I was not out, both my wife and myself were in, and I was close enough to the door to see that no-one had called. As I was bringing up the website to re-organize the collection the DHL man knocked on the door, for real this time, and collected the package. I believe this 'we called and no-one came to answer the door' is a blatant attempt by DHL to blame their inefficiency on their customers.
Nigel Soper
14 September 2018
Great service
I have recently had quite a few deliveries from DHL and always have Dani delivering. DHL text me well in advance to let me know when I can expect delivery ... Read more
I have recently had quite a few deliveries from DHL and always have Dani delivering. DHL text me well in advance to let me know when I can expect delivery to be made, if I am not available, there is an option to provide alternate arrangements or to change the date to a more suitable time. My parcel is always delivered when advised and Dani is always well presented and friendly, no matter what the weather.
Mrs C Coles
14 September 2018
Over Promise under deliver
The system is unclear and not concise - Unfriendly to use and not very helpful advisor's. Request a parcel to be collected between a certain time period yet late - ... Read more
The system is unclear and not concise - Unfriendly to use and not very helpful advisor's. Request a parcel to be collected between a certain time period yet late - No communication as to why which is disgraceful - Surely there should be an email / something for this - No compensation offered just cant guarantee them being on time.
Kerry O'Brien
13 September 2018
Typical American rubbish
They tell loads of lies and they keep wanting people to ring up to see where they are and why they haven’t come even though they say they have. Then ... Read more
They tell loads of lies and they keep wanting people to ring up to see where they are and why they haven’t come even though they say they have. Then when you ring up they keep you on hold for mins so I can pay 7 pence per minute.
Edric foster
12 September 2018
Delivery will be later than specified date from supplier and when re arranging a new delivery, I'm having to guess when I will receive the envelope between the hours of 7am to 7pm. What a joke. Other service ring you if there is a problem.
How can I trck my parcel if I haven't been given the ten digit number! Read more
How can I trck my parcel if I haven't been given the ten digit number!
D Middleton
11 September 2018
Excellent and efficient service
I was able to access your service point at Ryman Putney and had the most helpful service assistant ever! Will definitely recommend and use your service in the future. The ... Read more
I was able to access your service point at Ryman Putney and had the most helpful service assistant ever! Will definitely recommend and use your service in the future. The recipient in Jamaica was most happy too with the service that end. Thank you
Marcia Gordon
11 September 2018
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