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DHL EXPRESS REVIEWS - PAGE 3

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 730 reviews
Excellent service as always
Very reliable service,I was able to track my parcel all the way till delivery,very polite couriers. Read more
Very reliable service,I was able to track my parcel all the way till delivery,very polite couriers.
Debra hough
11 August 2023
Helpful and friendly!
Great driver who told me exactly what I needed to do when I was sent the wrong item. Very helpful, went above and beyond what he needed to do. Was ... Read more
Great driver who told me exactly what I needed to do when I was sent the wrong item. Very helpful, went above and beyond what he needed to do. Was grateful for his help!
Elizabeth McCann
31 July 2023
Impressive service
We have always chosen DHL as we know them to be reliable have excellent communication and their service is exemplary their drivers are always so polite and timely thank you Read more
We have always chosen DHL as we know them to be reliable have excellent communication and their service is exemplary their drivers are always so polite and timely thank you
Kim chapman
29 July 2023
Brilliant
By far the best delivery people . On time good tracking first class Read more
By far the best delivery people . On time good tracking first class
suzi bishop
27 July 2023
Courier arrived before the printer finished printing the labels!
Wow! What brilliant service! Had just sent the shipping labels to the printer when the courier arrived at the door. The driver was really friendly and helpful (and there were ... Read more
Wow! What brilliant service! Had just sent the shipping labels to the printer when the courier arrived at the door. The driver was really friendly and helpful (and there were a lot of packages to collect) Cannot fault the service. 10/10
Kris
07 June 2023
brilliant bang on time and a lovely smile to go with it
Joyce Jones
27 April 2022
AMAZING SERVICE
DHL came to pick a returns order up which was supposed to be picked up by Hermes, anyway to cut a very long story short, Andy was amazing and very ... Read more
DHL came to pick a returns order up which was supposed to be picked up by Hermes, anyway to cut a very long story short, Andy was amazing and very helpful i cant praise him enough for the customer service he gave. Andy is a credit to your company. THANK YOU
Carole Butler
04 March 2022
My envelope was collected in the UK on a Thursday afternoon and arrived at its destination in South Africa on the Monday morning. Wow. That was excellent.
However, why are DHL Express using a contact telephone number charging prospective clients 7p a minute and one's provider charge on top of that. My 23 minute phone call arranging ... Read more
However, why are DHL Express using a contact telephone number charging prospective clients 7p a minute and one's provider charge on top of that. My 23 minute phone call arranging collection etc cost £47.42, plus the £74.38 postage fee, costing me £112.80. Other than that I could not fault my first time using DHL Express.
DAWN
30 November 2021
Excellent service from DHL East Midkands
On 10th November I needed to send a parcel. Due to the content I needed the special parcel labels, which I had left at home. Mohammed Khan and Jack Bassi ... Read more
On 10th November I needed to send a parcel. Due to the content I needed the special parcel labels, which I had left at home. Mohammed Khan and Jack Bassi were amazing, they waited late whilst my parents nipped to my house to get the label barcode numbers, found them on the system and printed them off so that the parcel could travel.on time. These two men provided an exemplary service, they were professional, kind and patient and went beyond the call of duty. Thank you again to them both. Please can you ensure that this feedback is passed onto their Manager and the two young men. I will definitely use DHL again. Kind Regards
Rachel Forster
24 November 2021
What a superb service: package in Brussels at 03.05 today and delivered to my door in Lincolnshire at 10.23 the same day. Incredible!
Frederick Roberts
23 November 2021
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.
 
 
 
DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.