We will be happy to answer any questions or concerns you may have. Please call us on
DHL EXPRESS REVIEWS - PAGE 29
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
DHL packing my parcel for me?!?
I went to get a box from DHL in Richmond and they said I need to pack my box in front of them. What is that about? Read more
I went to get a box from DHL in Richmond and they said I need to pack my box in front of them. What is that about?
Aneke De Sousa Caires
11 August 2019
Wonderful service
From stating at WH Smith’s to my documents arriving in Peru , wonderful service and ongoing information allowing me to make sure of their arrival. Only took just over two ... Read more
From stating at WH Smith’s to my documents arriving in Peru , wonderful service and ongoing information allowing me to make sure of their arrival. Only took just over two days!!!
Peter
10 August 2019
Uncontactable
Tried to contact them. they don't advertise their number anywhere making it hard to be contacted. Only message/email choice. but too late to do anything by the time they reply.
Read more
Tried to contact them. they don't advertise their number anywhere making it hard to be contacted. Only message/email choice. but too late to do anything by the time they reply.
Adrian Oxenham
08 August 2019
Excellent service from Sam at your customer service team
Sam spoke to the local depot and arranged my shipment of 14 cartons a day early. One phone call and It was sorted in under 5 minutes! Read more
Sam spoke to the local depot and arranged my shipment of 14 cartons a day early. One phone call and It was sorted in under 5 minutes!
Alyn Ridler
07 August 2019
Brilliant Sam
I booked pick up from home, invoice wasn't ready but Sam the driver PR9X was very helpful .Actually he was more helpful and patient when I asked questions than the ... Read more
I booked pick up from home, invoice wasn't ready but Sam the driver PR9X was very helpful .Actually he was more helpful and patient when I asked questions than the customer service staff, because he speaks calm and friendly.
Many thanks to Sam
Mrs Smith
31 July 2019
Out of this world amazing delivery speed..
This was the first time that I used the DHL service, and I am really impressed. I hasten to add that it really takes a lot to impress me!!I sent ... Read more
This was the first time that I used the DHL service, and I am really impressed. I hasten to add that it really takes a lot to impress me!!I sent docs to Bulgaria, from the uk at appx 13.30 on Monday 29th August and they were received at appx 12.30 the following day, quicker than first class in the uk!! I will definitely use this service again, and recommend it to others..
Grace Haughton
30 July 2019
Simple to use
First time using DHL - total rookie!
Easy to use site, local drop off point was a big relief.
It would be useful to have the pricelist and delivery time/country ... Read more
First time using DHL - total rookie!
Easy to use site, local drop off point was a big relief.
It would be useful to have the pricelist and delivery time/country in the world within the FAQ, not after you have recorded your parcel.
Thank you.
M
27 July 2019
Only collect Monday-Friday
So if it's the weekend, you can't get anything delivered until Tuesday from what I can work out from the web site (the call centre is shut from Saturday lunchtime ... Read more
So if it's the weekend, you can't get anything delivered until Tuesday from what I can work out from the web site (the call centre is shut from Saturday lunchtime until Monday!)
Andy
20 July 2019
Delivery driver went above and beyond, a credit to DHL!
Massive thanks to helpful delivery driver to day who went out of his way to call me to let me know I had forgotten to add delivery preferences on one ... Read more
Massive thanks to helpful delivery driver to day who went out of his way to call me to let me know I had forgotten to add delivery preferences on one of the packages I was expecting!! A credit to his company.
Dan
19 July 2019
Get a quote
You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.