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DHL EXPRESS REVIEWS - PAGE 27
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Soeedy , reliable
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered ... Read more
My parcel was literally collected on Wednesday and delivered the next evening. I cannot believe the speed . The reliability of the service where two parcels where collect and delivered . The delivery driver was so friendly and met his time scale from the text I recieved . Shipping information was not laggy but recieved promptly . Amazed at the service I received
Naomi grose
07 November 2019
A premium rate phone number?
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone ... Read more
Very efficient right up to the point when I wanted to know if the parcel being collected was insured. I can't believe DHL they still operate a premium rate phone number! Even if you find the 'normal' phone number the system deflects you into premium rate. So I hung up. No idea if the parcel is insured, and no way to find out without spending money. Not good enough!
John
06 November 2019
Great Delivery Driver
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as ... Read more
Item delivered promptly, driver waited while I checked the contents, which was an LCD PC Monitor, made sure there was no damage etc, he didn't have to do this as most couriers just rush off to the next job, so i was very happy with this extra bit of customer service, needs recognised when it happens, well done
Mark Smith
05 November 2019
Omg how difficult to rearrange delivery
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth ... Read more
I have been trying now for 24 hours to get my parcel redelivered.. No luck after waiting on phone for 20 mins and no live chat either... how on earth am.i meant to get my parcel !!!!!
Julie nicholls
30 October 2019
Friendly and helpful delivery staff
We had an order with argos and the delivery was via DHL. The two guys delivering the fridge/freezer were so helpful and friendly. I hope the message is passed on ... Read more
We had an order with argos and the delivery was via DHL. The two guys delivering the fridge/freezer were so helpful and friendly. I hope the message is passed on directly to the team for going above and beyond today.
Rebecca Light
22 October 2019
I was out when the delivery man called and as he was back in the area later he tried again - what fantastic service!
I was at work in the morning when the delivery was scheduled and so the driver left a card.
Later in the afternoon his route took him near our home ... Read more
I was at work in the morning when the delivery was scheduled and so the driver left a card.
Later in the afternoon his route took him near our home and he called round again on the chance I would be in. I was too happy I wanted to hug him!
Noree
21 October 2019
Driver went above and beyond
I couldn't be home for my parcel so left a note for driver to either leave with neighbour or my work address five minutes drive from home. The driver brought ... Read more
I couldn't be home for my parcel so left a note for driver to either leave with neighbour or my work address five minutes drive from home. The driver brought my parcel to me at work and was very polite. Thank you ever so much to him for making the effort. 🤗
Monica Atlee
17 October 2019
Great service
My parcel delivered by a very friendly driver on time. Thank you Derek for your text telling me when my parcel will arrive. First class service. Read more
My parcel delivered by a very friendly driver on time. Thank you Derek for your text telling me when my parcel will arrive. First class service.
Georgina McCarthy
17 October 2019
Thank you
Thank you for delivering my parcel when I was at work. You kindly left the parcel in a safe place where it could not be seen, rather than trouble my ... Read more
Thank you for delivering my parcel when I was at work. You kindly left the parcel in a safe place where it could not be seen, rather than trouble my neighbours. The parcel was bottles and all arrived quite safely.
Helen Platt
08 October 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.