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DHL EXPRESS REVIEWS - PAGE 25
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Brilliant
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. ... Read more
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too.
I also love the fact that you can opt to receive a text message from the driver to notify you that you are his next stop.
The driver I had today too was brilliant he even rang me on my mobile to notify me of his arrival. He was very friendly and helpful too.
I would definitely look forward to having a parcel delivered by DHL in the future and would use their services to send a parcel too.
Thank you
Lisa Greenway
13 January 2020
Brilliant
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too. ... Read more
Brilliant service very impressed received text messages to let me know that my delivery was on its way what day it would be delivered and then a time frame too.
I also love the fact that you can opt to receive a text message from the driver to notify you that you are his next stop.
The driver I had today too was brilliant he even rang me on my mobile to notify me of his arrival. He was very friendly and helpful too.
I would definitely look forward to having a parcel delivered by DHL in the future and would use their services to send a parcel too.
Thank you
Lisa Greenway
13 January 2020
Delivery Delight!
Thank you DHL for an excellent service. I paid £3.99 to have some car parts on next day delivery which is brilliant value especially as you can track your package ... Read more
Thank you DHL for an excellent service. I paid £3.99 to have some car parts on next day delivery which is brilliant value especially as you can track your package in real time and you can also amend your delivery slot and/or add instructions such as to leave it with a neighbour. The tracking is invaluable as it means you can see where your parcel is at any given time so if you need to pop out for a short time you don’t need to worry about missing your delivery. The courier was very friendly and courteous. I can’t fault the service I received and it makes a nice change to deal with professionals.
Kathryn Fowler
30 December 2019
Poor Service
Poor service, i arranged a delivery, and due to poor traffic, realised i would not make the delivery time. Contacted DHL to notify them of our delay and requested the ... Read more
Poor service, i arranged a delivery, and due to poor traffic, realised i would not make the delivery time. Contacted DHL to notify them of our delay and requested the driver left the parcel with a neighbour, and if they could not leave it with a neighbour to notify us. The driver did not attempt to leave it with a neighbour, and did not bother to contact us to inform us either. Disappointing service really.
ryan phillips
30 December 2019
Amazing
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done. Read more
Brilliant service, the tracking information was very accurate, very impressed. So much better than other delivery services. Well done.
Margaret
21 December 2019
Why give me an estimated day then deliver it 2 days earlier
You gave me an estimated time of delivery on Monday. Yet you deliver it two days early.
This item is for my wife's birthday and she is the one who ... Read more
You gave me an estimated time of delivery on Monday. Yet you deliver it two days early.
This item is for my wife's birthday and she is the one who got the package off the driver.
Thanks DHL for spoiling her surprise.
Thanks for letting me know an hour before delivery when I haven't got my phone on me.
If you change the delivery day you could of said the night before.
Robert joyce
21 December 2019
cheaper to drive to Germany and deliver the parcel myself
Had this jacket delivered form Germany for £12 but I needed to return it.
WH Smith Bideford the DHL agent were very unhelpful and demanded £105 to return the parcel Read more
Had this jacket delivered form Germany for £12 but I needed to return it.
WH Smith Bideford the DHL agent were very unhelpful and demanded £105 to return the parcel
Andrew Shortridge
16 December 2019
Amazing Service
I recommend DHL for parcel deliveries and would use again myself.
Their prices beat anyone else I looked at.
My parcel arrived at destination in Australia in 5 days.
Parcel ... Read more
I recommend DHL for parcel deliveries and would use again myself.
Their prices beat anyone else I looked at.
My parcel arrived at destination in Australia in 5 days.
Parcel arrived intact as I posted it.
Great service door to door....tracked...
Thank you.
Janet Moore
11 December 2019
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.