DHL EXPRESS REVIEWS - PAGE 24

I’m a contractor who recently worked on your site and was warmly welcomed by a member of your staff who for my four days there made me feel comfortable and welcomed. Unfortunately I never got her name but she worked in the office and had lovely blue eyes and a nice smile and also made your reception Christmas tree look worthy to be in Santa’s house ;) Great credit to your company, thank you.

It's no good trusting some couriers to tell you if you have had a missed delivery and when they are going to redeliver because often they don't, nor do they give you any opportunity to tell them when you will be in. I hate this, and it makes me very anxious. But DHL has an excellent tracking and information system and one I'm sure ups the percentage of successful deliveries. I was sent a text message (on a Sunday!) regarding delivery the next day which enabled me to go online and rearrange the delivery day. Then I got another text on my chosen day telling me which 2 hour time slot they anticipated delivering, and I was able to track the progress of the driver online. It is so very useful being able to choose and be in control of what day you have your delivery. Thank you DHL. I would definitely prefer ordering goods online from companies who use DHL as their courier.

It was delivered within the timeframe they'd said, but when leaving they slammed the gate, and sprung it off its hinges. A neighbour pointed it out just after the delivery, and helped me replace it. I've lived here over 20 years and it's never happened before. No complaints otherwise, but please ask them to be more careful, and don't slam!

The prices within DHL are inconsistent. Parcels sent from Kenya to the UK appear to cost much more than from the UK to Kenya. You dont have any free customer service line. No place on social media where customers can raise such issues.

My husband died 4 weeks ago whilst undertaking a trek to Everest Base Camp raising money for Charity. Getting his belongings returned has been an arduous process. However, Shaun from DHL Cardiff was very kind . I unfortunately missed his knock on the door . However I was able to contact him and he amended his route so he could get the belongings to me as soon as possible . He was very thoughtful and shared some kind words with me when he arrived . I am very grateful .

I'm not sure who the delivery driver was this morning but he was SO polite and friendly this morning it's made my day. Usually other delivery drivers are grump or stressed but this man was calm, polite and friendly! I hope he sees this! Thank you!!

While delivery was delayed, Christine in the Swindon depot was fantastic helping me cope with several issues. I give Christine a five star review! Thank you 😊

Just want to thank the delivery driver in our area today , CF833DP for going that extra mile to get my parcel to me, it was very much appreciated, his name was Richard and just wish that all delivery drivers were as helpful and friendly as him,top man 👍🏻

The DHL website is hopelessly out of date. I have visited 3 sites in 2 different cities and all 3 sites no longer act as drop off points.