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DHL EXPRESS REVIEWS - PAGE 20

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.

 

 

Average rating 4.1 out of 5
Based on 730 reviews
Good service from polite drivers
Deliveries are prompt and made by polite drivers- this review is based on personal service and also service within the workplace. We are quick to complain but not so quick ... Read more
Deliveries are prompt and made by polite drivers- this review is based on personal service and also service within the workplace. We are quick to complain but not so quick to praise - well done in my opinion, fabulous service
Katherine
10 March 2020
Fast delivery
I would like to thank you DHL for the quick delivery. Read more
I would like to thank you DHL for the quick delivery.
Patricia Guerra
09 March 2020
For £50 order form pakistan i had to pay £21 tax on top of the delivery costs .Very disappointed.
Sam
06 March 2020
My Knight in Shining Armour
What a great service, I received a call 20 minutes before arrival as a courtesy call. Upon arrival I was outside my front door in a panic due to a ... Read more
What a great service, I received a call 20 minutes before arrival as a courtesy call. Upon arrival I was outside my front door in a panic due to a seperate delivery company dropping off heavy goods and leaving them in the road for me to unrealsitcily pick up by myself as they refused to help bring it in my house. I was then rescued by the very kind Jason from DHL who not only delivered my goods (physically into my house). But also kindly helped finish the job I expected from the other delivery company. Jason reached my property in great time with regular updates amoungst going above and beyond with his impeccable customer service. I cannot thank him enough and thanks to Jason I will forever sing DHLs praises and reccomend them to my friends and family.
Abby Cardall
05 March 2020
Many thanks to Charles who serves in west London.
Charles always comes on time. He is friendly, reliable. Thank you for delivering us 5-stars service. You are the best. Regards from Brentford. Read more
Charles always comes on time. He is friendly, reliable. Thank you for delivering us 5-stars service. You are the best. Regards from Brentford.
Molly
03 March 2020
HOW DO THEY DO IT ?!
Somehow these guys manage to get a parcel form Italy to my front door in the UK in under a day. And this is not a one off it's happened ... Read more
Somehow these guys manage to get a parcel form Italy to my front door in the UK in under a day. And this is not a one off it's happened several times now. They never fail to deliver and are always polite and courteous. I saw inside the DHL van and it was spotless and well organised unlike other companies I,ve had the misfortune of dealing with where everything is just thrown in the back like rubbish (it's not rubbish its people's belongings). I would highly recommend DHL as one of; if not the best courier company around. Thanks DHL (note to reader: just one thing though, try not to book through parcel 2go if you can avoid it as you then lose all conection to DHL and may well get an agency driver in a plain white van and DHL bib who doesn't have the same high standards). Book direct or use ipost for the real DHL experience.
Sean T
01 March 2020
turned up early
Text said delivery between 12-15 and 1-15 pm arrived home at 12-05 to find the driver had come early then had a text at 12-16 to say we were out!! Read more
Text said delivery between 12-15 and 1-15 pm arrived home at 12-05 to find the driver had come early then had a text at 12-16 to say we were out!!
julie tuck
28 February 2020
Mark was very very helpful nothing too much trouble, thank you.
Mr. RIccardo Pinchi
27 February 2020
Fantastic service from craig
Would like to say thank you to Craig (NT5B) for ensuring I received my parcel. Fantastic customer service Read more
Would like to say thank you to Craig (NT5B) for ensuring I received my parcel. Fantastic customer service
Christina
26 February 2020
Good time keeping, RUDE drivers
Recieved emails and texts to say my parcels would be arriving. Parcel came with in the allotted time frame which was great, unfortunately I was at work so my other ... Read more
Recieved emails and texts to say my parcels would be arriving. Parcel came with in the allotted time frame which was great, unfortunately I was at work so my other half had to sign for all of the above. Delivery driver was rude to her and clearly expected her and my 2 year old daughter to carry heavy gym equipment in my absence which he had blocked our hall way with. We have deliveries from different couriers all day everyday as she runs a business from home, never has she complained to ‘ME’ about the manor of any of the drivers until today. Thanks DHL!
Edward French
26 February 2020
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DO YOU HAVE ANY QUESTIONS?

We will be happy to answer any questions or concerns you may have. Please call us on

0844 248 0828**

Our opening hours are 07:30 - 20:00 Monday to Friday and 08:00 - 14:00 on Saturday.

** Calls to DHL Express UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company's access charge.