DHL REVIEWS - PAGE 2

Here are a few honest comments made by our customers about our service, which we hope you'll find useful.

Average rating 3.9 out of 5
Based on 361 reviews
Lost my parcel, still waiting for delivery.
Today 21st September, A manager called Phil rang me to apologise, said my order had gone missing on route. ADMIRED the guys honesty, in his own words a complete Bxlls ... Read more
Today 21st September, A manager called Phil rang me to apologise, said my order had gone missing on route. ADMIRED the guys honesty, in his own words a complete Bxlls up.....More honesty needed, NOBODYS DIED...NO STRESS it's just a set of taps. Paul Baker Barnsley.
Paul Baker
21 September 2018
Tony is fantastic Delivery Guy from DHL Doclands
Tony is fantastic , brilliant delivery guy from Doclands Depo. he waited for me when I was not at home and called for parcel and waited 5-7 minutes to give ... Read more
Tony is fantastic , brilliant delivery guy from Doclands Depo. he waited for me when I was not at home and called for parcel and waited 5-7 minutes to give me parcel. He was very helpful and friendly. Excellent service from him. Thank you very much Tony.
A.Vahora
20 September 2018
Stay away if you want your delivery
Charged me triple the amount of import fees i was suppose to pay then claimed i refused the delivery when nobody even turned up at my house. Stay away from ... Read more
Charged me triple the amount of import fees i was suppose to pay then claimed i refused the delivery when nobody even turned up at my house. Stay away from dhl
Chris M
19 September 2018
No respect for parcels
Absolutely disgusted to see the driver stand at his side door and launch parcels to the back of the van. Then came across mine, didn’t even attempt to see if ... Read more
Absolutely disgusted to see the driver stand at his side door and launch parcels to the back of the van. Then came across mine, didn’t even attempt to see if we were in, I was just about to open the door when he opened my porch and yes guess what ?? Just threw it in !! Thankfully it wasn’t a breakable item but he doesn’t know that when he’s throwing them about. Shocking behaviour !!
Jackie
19 September 2018
Over Priced and Damaged
I only used this over priced Company because i assumed my items would get to the overseas address with no issues or drama...how wrong was I. Item arrived damaged, late ... Read more
I only used this over priced Company because i assumed my items would get to the overseas address with no issues or drama...how wrong was I. Item arrived damaged, late and my Friend had to go and collect the parcel because DHL could not find the address. This was the first time I had used DHL. And would most definately be the last. The way this has been dealt with has made me have a bitter taste in my mouth. I even took out the insurance cover, which seems to mean nothing. I have had to go through email after email sending proof after proof when my receipt should be enough. Make sure you read the small print. A very devious Company. I will never use them again. I will stick with the Post Office. Never had issues or Drama with them.
Mandy Williams
18 September 2018
T and C's state no guarantee delivery in any time
Sent a parcel for next day delivery, parcel delayed for 23 hours, which disables the tracking service. No one at any time after that could tell me when and if ... Read more
Sent a parcel for next day delivery, parcel delayed for 23 hours, which disables the tracking service. No one at any time after that could tell me when and if my parcel would be delivered. Arrived a day late, so 2 days spent waiting in for a parcel with no idea if or when it would arrive. When asking to only pay for the 2 day vague service get the delightful response T and C's state DHL do not guarantee a delivery in any timescale... Nice. Avoid
Katrina BARRY
18 September 2018
Jules the driver on 18/09/2018 at 2.30pm at Warwick Business School was fantastic
Jules was brilliant he waited for us when we were having an issue with the labels he took the boxes and was very helpful and friendly. Excellent service from him. ... Read more
Jules was brilliant he waited for us when we were having an issue with the labels he took the boxes and was very helpful and friendly. Excellent service from him. Thank you very much!
Sarah and Raj
18 September 2018
Very bad customer service
The collection fellow didn't accept my product since i didn't have a paper hardcopy. My printer is broken, I showed him my e copy. He refused to pick up and ... Read more
The collection fellow didn't accept my product since i didn't have a paper hardcopy. My printer is broken, I showed him my e copy. He refused to pick up and left my parcel.Really disappointed. Won't recommend it to anyone
Ron Joseph Kulathramannil
18 September 2018
Terrible lunatic lady driver you sent to my house to insult me
This driver comes here for the 3rd time and just treats me with so much disrespect because I’m black clearly She knocked once I was changing my baby I hurried ... Read more
This driver comes here for the 3rd time and just treats me with so much disrespect because I’m black clearly She knocked once I was changing my baby I hurried down the stairs she was already at my neighbors once she saw me she started talking and shouting at me I gave her a piece of my mind and declined signing for the items but still collected it DHL employ sane people please as this lady clearly has mental health issues thank you
Sharon Banahene
18 September 2018
WOW - AWESOME SERVICE
Three parcels (2 x suitcases and 1 x box) to be collected from private address and delivered to Manchester. The personInd who opened the door to the driver was unaware ... Read more
Three parcels (2 x suitcases and 1 x box) to be collected from private address and delivered to Manchester. The personInd who opened the door to the driver was unaware (!!) of collection and tried to send driver (Jason) away. Fortunately he insisted there was a collection and I arrived. He could not have been more helpful - waited whilst individual in Manchester sent labels etc, I printed them out etc. Jason is a first class advert for the company. Would I use the service again - You Bet I would and highly recommend to anyone else. Thank You Team DHL. He was also full of praise for DHL as an employer - great to hear.
Colin Welborn
17 September 2018
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