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DHL EXPRESS REVIEWS - PAGE 17
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Fantastic
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more
Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the house.Best service I have received for a long time thank you.
Margaret M
04 September 2020
Delighted (and shocked)
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call ... Read more
DHL have gone above and beyond what i have come to expect from couriers (admittedly a low bar). They have assisted in a parcel re-direct efficiently and sensibly. Their call centre answered the phone promptly, the depot called me to confirm details and update on progress. They took initiative in getting authorisation from the seller for a re-direct and everything was resolved in 24 hours.
Tessa Birch
02 September 2020
Great service with a smile
I have alot of deliveries and returns to and from Italy, DHL have never missed one.
My guy must work every day, always the same guy, always the same cheeriness, ... Read more
I have alot of deliveries and returns to and from Italy, DHL have never missed one.
My guy must work every day, always the same guy, always the same cheeriness, he was the same happy attitude all through lockdown. An absolute credit to the company.
Claire
28 August 2020
Driver don’t do job properly!!!!
the driver does not do his job properly! he doesn't come to my address and says it is closed for delivery ... I contacted the customer service and with all ... Read more
the driver does not do his job properly! he doesn't come to my address and says it is closed for delivery ... I contacted the customer service and with all the details I provided including my phone number to call me if they had any questions about the address. nothing!!! they were not at my house and they say again that it is closed to deliver the parcel. I don't understand !!! I checked the security cameras and nothing !!! I've been home for two days waiting for the parcel ...
Roberto Soares
17 August 2020
Not allowed to give zero stars
What a terrible firm driver never turned up but said he had tried to deliver and no one was in. total fabrication wife took day off work as no specific ... Read more
What a terrible firm driver never turned up but said he had tried to deliver and no one was in. total fabrication wife took day off work as no specific time slot was given. CCTV proves that he never turned up.
Customer services unable to contact him on phone not answering so said had messaged him and told him to return before 5pm. Rang constantly from 4:30 onwards cut off or left on phone 3 times.
Requested the driver's name and depot would not give.
Days pay lost and still not received parcel. appalling!!!!
Kevin Turner
10 August 2020
ABSOLUTELY FANTASTIC
What a SERVICE! My parcel was picked on Friday the 8th of August'20 afternoon in India and it's a going to be delivered today!!! It's 'unimaginable' especially, I had a ... Read more
What a SERVICE! My parcel was picked on Friday the 8th of August'20 afternoon in India and it's a going to be delivered today!!! It's 'unimaginable' especially, I had a horrible experience with UPS and it took over 2 weeks from India and not only that you, can not contact anyone. So DHL thumbs up for you.
TAPAS CHATTERJEE
10 August 2020
Darren the delivery man.
Missed the driver in the morning tried to ring local depot many times eventually got through the assistant wasnt clear on my question about my order.
Asked about the card ... Read more
Missed the driver in the morning tried to ring local depot many times eventually got through the assistant wasnt clear on my question about my order.
Asked about the card saying " the driver will try to re-deliver the parcel"
"Oh no he will bring it back for delivery on Monday"
Anyway hats off to Darren the driver he returned later that day,good man thank you very much. He was very polite and helpful and I appreciate his efforts.
PETER OWEN
08 August 2020
terrible tracking information
tracking service stated parcel would be delivered today did not arrive stated later parcel was in depot guess what no number for dhl depot Glasgow no wonder 02 had issues ... Read more
tracking service stated parcel would be delivered today did not arrive stated later parcel was in depot guess what no number for dhl depot Glasgow no wonder 02 had issues with dhl I don't expect reply to this email as havnt replied to earlier one
alex reid
06 August 2020
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.