Outstanding customer service

Courier Mr Phillip Sung attended my address to collect my parcel for shipment today and truly delivered the best customer service to ensure my parcel left with. I'd made a ... Read more

Courier Mr Phillip Sung attended my address to collect my parcel for shipment today and truly delivered the best customer service to ensure my parcel left with. I'd made a mistake when booking, which meant it would have taken a lot of work to contact, cancel then re-book to rectify the situation. Phillip was a true super hero today and made things happen there and then. Many thanks to him for going above and beyond to help today. 100% the best service I've experienced with any courier service, if there had been 10 stars you would have received them!

Chris A

15 October 2020

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Immediate response to my problem

DHL delivered a case of wine to my 87-year old mother this morning but left it (in a safe place) on the ground floor of her three-storey block of flats. ... Read more

DHL delivered a case of wine to my 87-year old mother this morning but left it (in a safe place) on the ground floor of her three-storey block of flats. She lives on the top floor and there is no lift. I called DHL to say that she couldn't get it upstairs herself (and the other residents are all elderly) and in less than an hour the driver had returned and taken it up to her flat.

Andrew De

13 October 2020

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Very helpful staff member

I would just like to send my thanks to Robert at the Wallsend, Tyne and Wear office for his help in my sending a letter to a friend in Indonesia ... Read more

I would just like to send my thanks to Robert at the Wallsend, Tyne and Wear office for his help in my sending a letter to a friend in Indonesia on Wednesday. Never having experienced the DHL service before he made it very easy and seamless and I walked out of the building feeling relieved. My friend in Indonesia would also like to add her thanks too. Brilliant service

Alyson K

01 October 2020

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Fantastic service, best for Tunisia

I have used post office to send parcels to Tunisia and it takes a long time and is very expensive. I was going to try FedEx but the Tunisian custom ... Read more

I have used post office to send parcels to Tunisia and it takes a long time and is very expensive. I was going to try FedEx but the Tunisian custom officer said not to bother as FedEx caused them huge problems, and that in fact the best system was DHL as they had agreements with them. So I did. Parcel got picked up from my home in Cheshire in the morning, and the parcel arrived in Tunis the following day. Recipient was able to pick up the parcel, the next day. This is BY FAR the best courier service I have used and will from now on continue to use DHL. I will try it out for upcoming parcels to Florida and Los Angeles, as this has also been a challenge with FedEx (they opened all my Christmas presents by ripping up the wrapping paper! And that happened several times, just ruined the presents under the guise of 'security' when it was clear presents were chocolates and clothes and such things).

Delphine R

24 September 2020

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Top marks for service

I had to get some paperwork to Hong Kong and I was not familiar with HDL but the young man at the Peterborough branch could not have been more helpful ... Read more

I had to get some paperwork to Hong Kong and I was not familiar with HDL but the young man at the Peterborough branch could not have been more helpful and the service was fantastic thank you

gina b

24 September 2020

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Turned my frown upside down!

What started off as a complaint definitely did a 360 and I can't explain how grateful and impressed I am at how Gary (general manager for Exeter depot) and Karl ... Read more

What started off as a complaint definitely did a 360 and I can't explain how grateful and impressed I am at how Gary (general manager for Exeter depot) and Karl Jennings (driver) went above and beyond to make sure I received my parcel this evening, even Karl coming out when his shift had finished. Cant thank them both enough. Please pass on my thanks

Danielle O'

10 September 2020

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Need learn time keeping

Asked for 1 pm to 5 pm Delivery and somehow the person does not know how to learn to read the time and turns up at 11Am Read more

Asked for 1 pm to 5 pm Delivery and somehow the person does not know how to learn to read the time and turns up at 11Am

Terry

07 September 2020

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Great parcel man

I was having a parcel collected for dunelm to be returned but dunelm never confirmed when they were collecting, your employee came and to collect the parcel and it wasn’t ... Read more

I was having a parcel collected for dunelm to be returned but dunelm never confirmed when they were collecting, your employee came and to collect the parcel and it wasn’t ready he took the parcel and said don’t worry I will put in a bag and add your details, I got my refund this morning from dunelm such a nice thing to do as I was working thank you for amazing customer service

Paula travis

05 September 2020

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Fantastic

Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more

Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the house.Best service I have received for a long time thank you driver .

Margaret M

04 September 2020

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Fantastic

Received my order today which was so quick, the knock on door and a vary nice pleasant young man asked if I was ok to carry my order into the ... Read more

Margaret M

04 September 2020

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DHL EXPRESS REVIEWS - PAGE 16

These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.

If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.

How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.