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DHL EXPRESS REVIEWS - PAGE 14
These reviews are for DHL Express only. If you would like to read reviews for DHL eCommerce UK (formerly DHL Parcel UK), please visit their website.
If you need help tracking a DHL Express parcel or have an enquiry that requires immediate assistance, please contact DHL Express Customer Service. If your query is relating to a parcel sent via DHL eCommerce UK, please contact DHL eCommerce Customer Service directly. DHL Express is unable to assist with DHL eCommerce UK enquiries.
How do I know if I am a DHL Express or DHL eCommerce customer? All DHL Express shipments use a 10-digit tracking number. If your tracking number is not 10 digits, track your shipment on the DHL eCommerce website.
Delivering above and beyond
I would like to let you know of the brilliant service I have received from the Perth depot. I have collected parcels from Germany a few times and the staff ... Read more
I would like to let you know of the brilliant service I have received from the Perth depot. I have collected parcels from Germany a few times and the staff have been very helpful when the online tracking system has not been very clear.
However when I sent a parcel last week to Germany the assistance I received was much appreciated. I processed and paid from the parcel on line and I had been advised that the depot could print the labels. I received an email showing details but no consignment number. ( this has still never appeared). The person I spoke to at the depot tried to look for the number,but no luck. He said he would try later and took my mobile in case of problems. The parcel arrived in Cologne on Monday 14 December safe and sound. Great service especially at this busy time of the year. Once again thank you .
Janice C
16 December 2020
Excellent delivery lady
Your delivery lady called Samantha that delivers parcel from your reading depot is such an amazing lady. she is very kind and very professional. She goes above and beyond her ... Read more
Your delivery lady called Samantha that delivers parcel from your reading depot is such an amazing lady. she is very kind and very professional. She goes above and beyond her duty. She works really hard to get all parcels deliver on time. We get regular deliveries from DHL and she’s always been very pleasant and cheerful even if it’s nearing the end of her busy she’s still full of enthusiasm. She deserves an award for she’s an excellent representative of your company.
Armin G
12 December 2020
Great customer service
Such great customer service from everyone I dealt with today, from the guy on the customer service helpline to all the staff at the Harlow depot, really friendly and helpful, ... Read more
Such great customer service from everyone I dealt with today, from the guy on the customer service helpline to all the staff at the Harlow depot, really friendly and helpful, thank you!
mandy C
11 December 2020
Driver - Above and Beyond
I received a call from your driver to let me know he wasn't able to deliver my parcel as it needed a signature. He did say that he would try, ... Read more
I received a call from your driver to let me know he wasn't able to deliver my parcel as it needed a signature. He did say that he would try, but couldn't promise, to deliver it again on his way back to his depot. My address can frequently cause confusion with manner drivers but, on his way back to the depot, knowing that I was eager to find out what someone had sent me, he delivered the parcel quite late on. He has to be one of the most courteous drivers I have met. DHL, he's a keeper.
Thank you so much to DHL and to your fantastic driver Stephen :)
Toni M
10 December 2020
Excellent
I had never used DHL before. I was dreading it as I had numerous presents to go to Italy and was told I would have to wrap them there. I ... Read more
I had never used DHL before. I was dreading it as I had numerous presents to go to Italy and was told I would have to wrap them there. I was greeted by a young lady called Amy (I think), what an absolute delight, professional, efficient and very knowledgeable. She was also very patient, I wasn't made to feel rushed at all. 1 hour and 20 minutes later I was finally done. She made the whole thing a pleasant experience.
Expensive, yes, but I went to bed with my large box in Birmingham and woke up to it in Italy. It hasn't actually got to my son yet but I have every confidence that it will.
Many thanks DHL and Amy.
Shirley La C
09 December 2020
Service was absolutely fantastic. Loved it
Amazing service. Parcel was received in Cyprus everyone loved the gifts.
Definitely will be using you again in fact this week got to send another parcel to Cyprus...more Xmas gifts. ... Read more
Amazing service. Parcel was received in Cyprus everyone loved the gifts.
Definitely will be using you again in fact this week got to send another parcel to Cyprus...more Xmas gifts. Thank u so much dhl. I always use to use royal mail but now dhl is my priority. Thank u
Pamela J
08 December 2020
Amazing service
The guys that delivered our fridge today were absolutely fantastic. We just expected them to leave the fridge in the hallway to our flat as the front door was proving ... Read more
The guys that delivered our fridge today were absolutely fantastic. We just expected them to leave the fridge in the hallway to our flat as the front door was proving impossible to fit the fridge through. They took all measures, which was a lot of work (for them, we were kind of helpless), to make sure they got the fridge in. They deserve a big bonus, thanks guys so much!
Mati
25 November 2020
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You can drop your parcel off at your nearest DHL Express Service Point, book a courier parcel collection online or over the phone.